Astute.com.au’s earns a 5.0-star rating from 0 reviews and 2 complaints, showing that the majority of clients are exceptionally satisfied with financial services.
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Happy customer
I have been a recent customer of this company and have found them to be highly ethical, informative and caring. They went out of their way to assist me with an urgent matter after the death of my father, I was able to borrow the money i needed fast to get my father period. Craig Lynch is a great man and a humanitarian. I would recommend their service to anyone.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam / High pressure sales techniques / Unlicensed to provide written financial advice
Astute Financial Services - ABN [protected] - Company Director - Craig Eric Lynch
BEWARE - THIS IS THE RE-BORN "Paramount Finance & Investment Services" and "Auseagle Financial Solutions"
See this page for PFIS - http://www.complaintsboard.com/complaints/paramount-finance-and-investments-parramatta-northern-territory-c408990.html
See this page for Auseagle Financial Solutions - http://www.complaintsboard.com/complaints/auseagle-financial-solutions-amp-paramount-finance-and-investment-services-parramatta-new-south-wales-c589193.html
Beware, if you receive a cold call from the above companies offering a free financial consultation. DON’T DO IT! They will tell you that they can reduce your mortgage in half the time and sell you a plan. They will charge you $396 for the service and present you a plan that tells you to invest in properties in Queensland.
The plan is prepared on an Excel spreadsheet and it is a generic plan. They will tell you that it is prepared for your individual situation but this is not so. On this plan they will advise you that you should refinance your mortgage into:
1. A Special Finance Facility (It’s a Line of Credit) of $30K
2. A Variable Rate Loan to the value of your current home loan and other loans
3. Another Variable Rate Loan of an amount that will finance part of the purchase on a new property in Queensland
4. Another Variable Rate Loan for the construction or purchase of a new property in Queensland
If you are one of the lucky ones that qualify for a property, they will try to sell you an investment in Queensland and it will cost you on top of the purchase price $7997 for their service. If you are only refinancing, this amount will also be charged.
Note that for every property that they sell, they get up to $50K in commission from the builder - something they do not tell you. This amount comes from the purchase so you the customers are actually paying for it. This is the main reason that the valuations of the properties they sell always comes in lower than the purchase price. If you also allow them to organize the finance for the whole thing, they also receive up front commissions from the banks of up to 1% of your total loan as well as up to 0.25% of your total loan in trail commissions.
So you see, you the customers should not be paying anything, the company make enough money on their commission not to charge you $396 and $7997.
If you are unhappy with the plan, they will NOT refund you the money. If by chance you do not want to proceed with the purchase, they will try to charge part or all of the $7997 fee. There was this time where one of their clients was diagnosed of terminal cancer and wanted not to proceed. So they charged him (a dying man) $4000.
If you do happen to proceed, please check the contracts properly. They tend to get you to sign blank contracts and application forms during the meeting. Ask to take the contracts with you after the meeting and obtain INDEPENDENT LEGAL ADVICE! before signing.
It would be prudent for you to do your research as well. Do not rely on the research paper they give you on the plan. Some of the information on it is over 3 years old - and it hasn't been updated for a while.
READ ABOUT THIS COMPANY AND HOW IT OPERATES. BEWARE OF DEALING WITH THESE CROOKS!
The CEO of this company has had the change his trading company every 6 months!
Timeline -
Jan 2011 - Paramount Finance Services
July 2011 - Paramount Finance & Investment Services
Jan 2012 - Auseagle Financial Solutions
July 2012 - Astute Financial Solutions
Why does this business change it's company name every 6 months? Because of the constant complaints from people being ripped off AND to enable the CEO - Craig Eric Lynch to avoid paying his staff superannuation and entitlements. (not to mention tax!)
The complaint has been investigated and resolved to the customer’s satisfaction.
Searching for the best company to handle my financial situation and i found this site.
I have analyzed this thread for weeks.
It is obvious that the people who hated or commented here COULD BE someone who worked for Astute. As one of the comment have said that in the year 2012 they have sacked off people... and this thread of complaints started exactly during 2012. Move on and have a life.
If AStute had been a bad company and then why are they still in the business. They should be on the news about the complains like the other company called Heritage who was selling old properties at QLD and deceiving clients with edited nice photos.
For future clients like me. Your arE Smart. Do not be a follower of ths haters thread. You have to Personally experience the professional approach of Astute and see for yourself.
here is another one of his websites: http://warrenbronsonaustralia.com/help-with-complaints/
Oh and Warren or Wayne (whatever you go by) feel free to make threats towards me, I will post your address (nice house and bikes by the way) and all your details on the site if you do. People should know your details so they can serve you with a summons so happy for you to make threats as you know nothing about me and I know a hell of a lot about you.
Just found one of his websites:
http://warrenbronsonaustralia.com/
He has a section on there giving people advise on how to deal with complaints, he has loaded a video on the site giving some pointers. I think practice what you preach would be appropriate for Warren or Wayne (whatever name he goes by).
Astute Financial Solutions
If you've purchased a property from Astute Financial Solutions your chances of re-financing it to another lender is going to be difficult.
The reason for this is that when Astute Financial Solutions refinances your existing home loan the investment property is usually financed at 90% of the value of the property.
The biggest issue here is that Astute Financial Solutions have more than likely hidden the true value of the property that you've purchased. The chances that the property sold to you by Astute Financial Solutions was over valued - therefore when you go to refinance you find that the value of your property is now less than the amount that you owe on the mortgage.
This is called a negativity equity situation.
Thanks so much Astute Financial Solutions for putting you in that situation.
What you can do is this - check to see who your mortgage is with. If Astute Financial Solutions have put you through a Mortgage Manager such as National Mortgage Company you will have noticed that you are paying a higher interest rate than almost any other financial institution. This is because Astute Financial Solutions have loaded the interest rate so they make more on the trailing commission.
Well done Astute Financial Solutions - give your customers a kick in the guts while they pay off the over valued property that they can't get out of.
So if Astute Financial Solutions have put you with National Mortgage Company you need to call them and demand a cut in your interest rate. It's more than likely loaded by 0.2% however NMC can discount past that - by reducing the trailing commission paid to Astute Financial Solutions.
Astute Financial Solutions - their solution is astutely financial for them - not you the consumer.
Even if you don't purchase an investment property from Astute Financial Solutions they will use high pressure sales techniques to sell you on their "Mortgage Reduction System". What is it and how does it work?
Well here it is:-
You restructure your home loan into 2 splits -
1 split contains the major part of your debt on a 30 year term and Principle & Interest repayments
1 split is a Line of Credit (or as Astute Financial Solutions call it a "Special Finance Facility")
1 Nil Interest Visa Card (NIVA) - they will tell you that you can only get this from Astute Financial Solutions - total rubbish.
The way it works is this: all your income is paid into the Line of Credit (LOC). Your daily living expenses are paid with the NIVA card. At the end of the month the repayment on the major split is made and the NIVA card is automatically paid out.
This works because interest is calculated daily. As you pay the LOC down you can make a larger repayment on the major split from the LOC.
It's a structure that's been around for years.
Guess what - most of Astute Financial Solutions Indian customers ALREADY have a similar structure except with a 100% Offset account instead of the LOC.
This is why Astute Financial Solutions do not like Indian customers. As they are called behind closed doors - "black ###".
So there you go - set up your own Mortgage Reduction System.
Yes you can refinance. It will be cheaper in the long run also seek legal advice to sue the company for misrepresenting themselves. Please post the outcome.
Also can I claim the $7997 fee in my taxes? That would come in handy right about now!
So now that I have been roped in, property built etc. what are my obligations to the company? Can I re-finance with a more reputable establishment and organise tennants/insurance etc by myself or am I somehow locked in to paying higher fee's and interest rates?
These people at Astute financial Solutions in Baulkham hills sound like criminals. How do people like this get away with stealing, lying and cheating?
I had a terrible experience with paramount finance and investment services and was shocked and disgusted that they are able to change the name to Astute financial Solutions and keep ripping people off.
I have been called by astute financial solutions and offered a free consultation. The word free irks me. Nothing is ever free. If it sounds too good to be true it usually is. I listed myself on the do not call register to stop people like this harassing me.
Overview of Astute.com.au complaint handling
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Astute.com.au Contacts
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Astute.com.au phone numbers1300 197 1681300 197 168Click up if you have successfully reached Astute.com.au by calling 1300 197 168 phone number 0 0 users reported that they have successfully reached Astute.com.au by calling 1300 197 168 phone number Click down if you have unsuccessfully reached Astute.com.au by calling 1300 197 168 phone number 0 0 users reported that they have UNsuccessfully reached Astute.com.au by calling 1300 197 168 phone number
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Astute.com.au emailslearning.services@astute.com.au75%Confidence score: 75%support
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Astute.com.au addressUnit 49 Northlight Corporate Park, Chatswood, New South Wales, 2067, Australia
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Astute.com.au social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Astute Financial Solutions
If you've purchased a property from Astute Financial Solutions your chances of re-financing it to another lender is going to be difficult.
The reason for this is that when Astute Financial Solutions refinances your existing home loan the investment property is usually financed at 90% of the value of the property.
The biggest issue here is that Astute Financial Solutions have more than likely hidden the true value of the property that you've purchased. The chances that the property sold to you by Astute Financial Solutions was over valued - therefore when you go to refinance you find that the value of your property is now less than the amount that you owe on the mortgage.
This is called a negativity equity situation.
Thanks so much Astute Financial Solutions for putting you in that situation.
What you can do is this - check to see who your mortgage is with. If Astute Financial Solutions have put you through a Mortgage Manager such as National Mortgage Company you will have noticed that you are paying a higher interest rate than almost any other financial institution. This is because Astute Financial Solutions have loaded the interest rate so they make more on the trailing commission.
Well done Astute Financial Solutions - give your customers a kick in the guts while they pay off the over valued property that they can't get out of.
So if Astute Financial Solutions have put you with National Mortgage Company you need to call them and demand a cut in your interest rate. It's more than likely loaded by 0.2% however NMC can discount past that - by reducing the trailing commission paid to Astute Financial Solutions.
Astute Financial Solutions - their solution is astutely financial for them - not you the consumer.
Even if you don't purchase an investment property from Astute Financial Solutions they will use high pressure sales techniques to sell you on their "Mortgage Reduction System". What is it and how does it work?
Well here it is:-
You restructure your home loan into 2 splits -
1 split contains the major part of your debt on a 30 year term and Principle & Interest repayments
1 split is a Line of Credit (or as Astute Financial Solutions call it a "Special Finance Facility")
1 Nil Interest Visa Card (NIVA) - they will tell you that you can only get this from Astute Financial Solutions - total rubbish.
The way it works is this: all your income is paid into the Line of Credit (LOC). Your daily living expenses are paid with the NIVA card. At the end of the month the repayment on the major split is made and the NIVA card is automatically paid out.
This works because interest is calculated daily. As you pay the LOC down you can make a larger repayment on the major split from the LOC.
It's a structure that's been around for years.
Guess what - most of Astute Financial Solutions Indian customers ALREADY have a similar structure except with a 100% Offset account instead of the LOC.
This is why Astute Financial Solutions do not like Indian customers. As they are called behind closed doors - "black ###".
So there you go - set up your own Mortgage Reduction System.
This company do not keep record of a person telling them never to call again. They get their list from a free online home owners source and then wash that list against the Do Not Call Register.. This new list then replaces the old list in FULL. All numbers which have previously been called get replaced and set back to zero attempts. All information indicating you are not interested is wiped and all requests to stop being called are also wiped.
I also know for a fact that they wash their call list against an INDIAN name filter to remove them from the list.. why? because apparently INDIANS are too smart and want all the information before signing.
Its crazy!
This company is operating against the law and yet continues to trade. They can change their name 100 times and unfortunately people out there will still be stupid enough to sign up with them
We agree, Craig Lynch and Warren Bronson. Better known as ' the little posters" will get what is coming to them and we all hope it is.jail time for all the hurt they have caused us over many years. Go arrest them, they are holed up at Astute financial solutions in Baulkam hills. God bless.
I don't know who you think your fooling with all these hoax postings little man your just a snake taking from others for your own benefit, when you in Jail for the lies you've told here don't look for sympathy because you don't deserve it. The next knock on your door will be the police coming to get you!
Warren Bronson (not his real name btw) is a thief, a liar and a drug addict. It's no use pretending to be a customer Warren, you have ###ed over too many people under the guise of "help". Astute financial solutions will change its name again and we will be there to take it down again.
Any one who believes this idiot is as stupid as them, this company has helped me heaps, I was able to consolidate my debts when no one else would help, my wife and i were argueing all the time about our bills i couldn't pay my mortgage and now i'm back on top pay and can pay my mortgage easily and my wife and i are as happy as we've ever been. Warren was a very caring man who helped me all the way!
I recommend Astute Financial Solutions to anyone seeking to improve their life. Thank you so so much!
The "happy customer" sounds like he works for astute financial solutions. I will not be dealing with them!
This company Astute financial solutions in Baulkham hills tried to force me to refinance at a higher rate saying it was contractual. I never signed anything so told them to take it to court. They declined.
Astute financial solutions sold me off the plan overpriced investment property in Qld.
Astute financial solutions at Baulkham hills refinanced my loan at a higher interest rate and still had the audacity to charge me. Do not deal with this company!