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1.2 641 Reviews

Assurance Wireless Complaints Summary

35 Resolved
606 Unresolved
Our verdict: If considering services from Assurance Wireless with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Assurance Wireless reviews & complaints 641

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Newest Assurance Wireless reviews & complaints

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M
7:12 pm EST

Assurance Wireless Cellphone service/data stolen

This is my third phone I will be receiving from assurance the first one in couldn't hear the caller at all, nor the could hear me, then. The second phone which was a different brand I notice that I was running out of data really fast within 2 weeks which ihave wifi that'll always use I changed my phone number and received calls for the person who had the number before me. There is a number that is set as my voicemail number that hat is eating up my data I haven't been able to use my phone in 2 weeks but there are calls being made daily from my number to and from the voicemail number that is set in my phone e

Desired outcome: Information about that number confasat me from the time I couldnt us my phone fox the problem

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M
3:52 pm EST

Assurance Wireless Field agent took my information and never gave me my phone over a month ago

The month of November 8 2021 this lady took my information then quickly started to say that their system was slow So I didn't get my phone that day . I never heard back from her again Realizing that she was running a scam I don't believe for one minute she had any intentions on giving me my phone After she got my information she turned into some demonic demon her demeanor was evil .. Crooked field agent's 🤬. I have No phone 🤳 and the risk that my personal information is just floating around

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10:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless Wireless Service

Fraud! Took our information and said to wait for the phone. Phone never came, yet they are already charging the goverment and telling them that we are already using the phone. We can't get this free phone anywhere else now, because in the goverment database it says we already have one.

When called, they said they fedexed the phone but didn't have tracking number. Pretend to move you from one department to another but you always talk to the same person. Next step is to file a complaint with the federal fraud waste department

Desired outcome: Receive my phone

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Shari Cagle
, US
Dec 13, 2021 12:44 am EST

Hi, I'm all to familiar with Assurance. I'm in Oregon, I found that if you call FCC and inform them you would like to change providers they will remove the selection. Then you are free to start over, with no obligations. I found it to be the quickest! Good luck!

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Author of the review
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axl143
philadelphia, US
Dec 13, 2021 8:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

Thank you. Is that a separate number from reporting fraud? Could you please post it here?

ComplaintsBoard
J
2:42 am EST

Assurance Wireless Malware infected cell phones

They give you a free cell phone that comes with g2news g21news and such hijacker preinstalled in their system so malwarebytes and such can't find it. So every time the browser is started you go strait to that [censored]. Fine, so I lost the phone called for replacement upgrade for $25. NOPE another infected UMX. Oh for some reason they can't figure out why they won't text when away from Wi-Fi. These Facts are true on 4 phones I am aware of so far. Government funded subsidy program. Please don't think I'm one of those [censored] looking a gifthoarse in the mouth. I'm not. I'm grateful for the service I just thing the government might like to know they are getting [censored]ed too. They are not just doing the [censored]ing

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S
7:58 am EST

Assurance Wireless They won’t cancel my service

I keep trying to cancel my account and they say they will do it after 24 hours but, they never cancel it. I tried this with 4 different people. I am fed up! I tried many times to call and ask to cancel this service and they keep telling me that it will be canceled after 24 hours but, it's still active. I have to return their phone and move and they are holding me up. Please help!

Desired outcome: Cancel my account/ shut off service

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Update by S Marcotte
Dec 11, 2021 7:58 am EST

I need help please

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Shari Cagle
, US
Dec 13, 2021 12:45 am EST

Terminate at FCC directly. 👍

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K
11:20 am EST

Assurance Wireless Locked phone

I recently received a new phone from Assurance Wireless due to their switch to T-Mobile. I called and had my new phone activated on 12/6/2021. My old phone was then deactivated. The pin# to unlock my new phone was invalid so now I have no way of calling them to resolve. I cannot find a way to contact them via e-mail. I need an e-mail address to be able to contact them. Can you help?

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Shari Cagle
, US
Dec 13, 2021 12:49 am EST

The email address that was posted some time ago, that was for customer service has been removed I see. I have tried on many occasions to get anyone's attention with that email over last year and they do not respond period. I wanna say after the initial covid start the email address was removed... Only option to call. Sorry

ComplaintsBoard
J
12:23 pm EST

Assurance Wireless Product/ customer service agent

I applied & was approved for one of your wireless devices last month, November 5th the order was created it is currently today December the 6th, 2021. The source of my frustration stims from the false advertisement and the lack of honestly by your customer service representatives as well as your customer compliance team. I have numerous emails stating 10-14 business days I would receive my device the last email sent on November 15, 2021 there has been no contact since that time made by your company as a whole. No updates, only false information when I called into your office on [protected] the first call was made on November 30, 2021 @ 12:36 pm eastern standard time I was then told well we have until 21 days to get the phone to you so it will arrive December 6, 2021 (aware he was being untruthful) I called December 6 @ 11: 46 am when I was told, hold the line for a tracking number for your order, (which is now the second lie) finally a male gets on the phone and is honest and says there is no tracking number the order hasn't even been mailed out! He was at least honest the other two representatives leave a lot to be desired with their idea of customer service being " just say anything to get them off the phone" which is exactly what they essentially did and how they made me feel this is unacceptable. Is anyone willing to send me the phone? Is anyone willing to explain to me why I haven't received it as of yet? Is anyone going to give me a date to expect it? does anyone care? There are grants being paid to companies like this for this government phones this is not "free" someone is paying these representatives salary they sure aren't servicing these accounts free of charge. So why is this acceptable, when I go to work there is a standard of how to treat our customers and it certainly isn't just lie to them to get them out of our hair! Is this the type of behavior this company tolerates? I have never been with this company before what a terrible first experience. I was with Qlink never ever experienced anything like this and I most certainly may go back this is horrible before I go someone needs to know about your customer service call center, I want to give someone the opportunity to resolve this matter.

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L
4:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless I am a disabled individual of the United States. Assurance Wireless has left me without telephone service for over one month and a half now

I was approved for an Assurance Wireless Government Phone on November 8th, 2021. It never came but what did come were three different emails informing me my phone was still on "back up". I have called Assurance Wireless every day to see WHY the phone STILL hasn't arrived. I am simply put on hold and then disconnected, 6 times now. I live alone and had to borrow the Landlord's phone. Every time I call, the operators put me through all the same questions and then tell me I need a different "department", which I have already informed them of. I managed to finally reach one rude Supervisor that informed me the phone was shipped and I still had to WAIT. It is now December 2nd. I am Legally Blind and receive US Disability Benefits. I had a Slip and Fall and broke 2 Ribs on November 20th. I had no way to call 911. Thanksgiving came and went - I was ALONE. There was no way to call anyone. Now the holidays are here and I STILL do NOT have my phone. It was sent, to the correct address but STILL is on "back up". Assurance Wireless has caused me to not to be able to contact ANYONE, including 911, during a Worldwide Global Pandemic. This is abuse to a Disabled Individual of the US. This is also a Felony of the 3rd Degree. Electronically Signed: Lesly Wolfson.

Desired outcome: A Phone.

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MadMaxTheDude
Watertown, US
Aug 04, 2022 9:50 pm EDT
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Same situation, they apparently don't care about the disabled

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Deb Zak
, US
Jul 26, 2022 11:36 pm EDT

Between Qlink & now assurance, I haven't had a phone for a year. I can't even make a doctor's appointment. I had a broke wrist last year for 10 days before I could use a phone to call my doctor.. I live 10 miles out in the country, lost my job because of Covid, and now my cars been broke down for a year.

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KookyKitty
, US
Jan 11, 2022 12:35 pm EST
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I got my 1st phone in December, it would not charge, I got my second phone, worked for a short while, now goes black and hums in my hand, I also go burnt taking battery out so phone would shut off, ! why does the government think it is ok to hand out lousy phones, I pray these are not the same phones they send our service men, if so shame on our government, our soldiers deserve top
of the line equipment, not some used refurbished pieces of crap that they send us! Not a happy Comsumer!

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Ashly Nave
, US
Dec 21, 2021 6:25 pm EST

I'm in the same situation and sent a complaint just recently. Assurance Wireless is a rip-off and scam that should charged with fraud for claiming to issue free government phones that don't can't be activated.

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Ms JS
, US
Dec 14, 2021 1:54 pm EST

Contact the FCC (Federal Communications Commission) at 1-888-CALL-FCC [protected]); TTY: 1-888-TELL-FCC [protected]); ASL: [protected]. Mail (please include your name, address, contact information and as much detail about your complaint as possible). Or contact the f you have any questions or problems, you can call the federal government's EBB helpline between 9am-9pm ET 7 days a week [protected] (this is for those who get the service based on income or the recent free government programs).

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Jasmine Smith0604
, US
Dec 06, 2021 12:44 pm EST

Universal service fund is the government agency responsible for their funding and who we should direct our complaints should we not get a response concerning our devices. I understand your concerns, I have some of the same concerns also without my device. We have given the requested amount of time to send the devices, and now have a right to ask questions concerning its whereabouts. We have even taken the liberty of posting a company I will allow 7 business days for a response should no such response be available I will take my complaints to someone who can help me.

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Jasmine Smith0604
, US
Dec 06, 2021 12:47 pm EST

Whoops typo there " We have even taken the liberty of posting a compliant on their company website." I will allow the 7 business days for a response at which point I will then take my compliant to someone who is willing to help me.

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KookyKitty
, US
Jan 11, 2022 12:37 pm EST
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It doesn't look like they respond to anyone or do anything about it, I'm goo to the FCC and to OSHA, especially since I got Burnt! I suggest all who complain to do the same, then they will have to address our problems!

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Jasmine Smith0604
, US
Dec 06, 2021 12:32 pm EST

Wow, I had no idea before posting my comment there were so many left without a phone. This is a shame; I truly had no idea so many were getting the same run around about their devices. If they do not intend to send out devices, why continue to get government funding claiming the company is doing so?

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B
9:38 am EST

Assurance Wireless Coolpad free government phone

President Barack Obama created a terrific program for low income citizens called lifeline and assurance wireless. Virgin mobile was the excellent company offering free phones, and name brand choices of smartphones to purchase. T-Mobile took over from virgin mobile and has embarrassed the legacy of president Obama by turning the program into a SS... An s* show... Aka, a complete horror show! My previously purchased Samsung phone (bought from virgin mobile) became unusable and null and void with T-Mobile. Instead, I was sent a piece of junk from China, called a cool pad, and believe me, there is nothing cool about this phone, and do better writing on a pad. I have protested and complained vociferously at the terrible products and service T-Mobile brought in with them. It truly is a travesty of justice treating the low income population as T-Mobile is doing now. They try to cover their tracks with pseudo-niceties and flowery verbiage, but I am 68 and been around the block a few times and I know an s* show when I smell one... And T-Mobile is an s* show! Nothing more... Nothing less! They should be ashamed of themselves, what they have done to a once marvelous program!

Desired outcome: IMPROVE the quality of the phones and service IMMENSELY !

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Wilfredo Gomez perez
Philadelphia, US
Nov 21, 2022 5:50 pm EST

Like to get government free phone my SSN 9119 date 05 05/28/1974 address 3213 jasper st Philadelphia pa zip code 19134

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D
6:55 pm EST

Assurance Wireless Phone/ customer support

I transfered my phone service from another provider to Assurance wireless a few months ago. I requested my phone number to be ported to the new service, I was informed it would take approximately 7 days after I received a phone. I have contacted them numerous times. I was informed that the request was submitted on October 15, 2021.
As of today, November 29, 2021, nobody knows where my number went and am now being told it is no longer available.
I stressed the importance of keeping my number from day one, especially for medical reasons and now this. I'm extremely frustrated, not to mention the confusion.
I've wasted a lot of time listening to excuses, each time I've called, I'm either disconnected, placed on hold for long periods of time, hours at times. The most frustrating part... I get a different answer every time. Nobody there appears to know what is going on.

Thank you for looking into this.

Desired outcome: My phone number back

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Deb Zak
, US
Jul 26, 2022 11:40 pm EDT

Qlink list my number last year...never got service from them at all... now assurance gave me 2 phones that don't work it's been 16 mths. Since I had a working phone.

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L
3:49 am EST

Assurance Wireless Cell phone service

I am a new Assurance Wireless customer. I received my welcome letter on October 15, 2021 and got my phone a month later. Prior to my phone arriving Assurance gave me a phone number but it was the wrong area code. I was instructed to call Assurance when my phone arrived and they would provide a new number. When my phone arrived I called them and they did give me a different phone number. I noticed two things right away, despite the fact that I did NOT sign up for the unlimited plan under the EBB program I was placed on it anyhow. Second, my phone that I had just waited a month for, is defective. It gets hot when I use it. I placed a call to Assurance and they told me they took me out of the EBB program, this is important because those benefits are already being used. And they told me they ordered me a different phone, of course it's on back order!
When I call into Assurance using my new number as reference I am transfered over to Sprint, apparently this number was not cleared from the system before assigning it to me, I have to use my old number if I want to speak to an agent. Furthermore, I can't sign onto my online account. I tried using my new number and old number, neither one will allow me access to my account. I have no way to verify if my account has actually been removed from the EBB program. I have a feeling it's still on the EBB plan. I don't know why I can't sign online into my account, I have called customer service, it's always the same, " no worries, they will fix it, it will be fixed in 24 hours". That was 10 days ago.
It has been one thing after the other with Assurance Wireless. Why can't they fix my account?

Desired outcome: Fix my account

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Debbie Hidalgo
, US
Nov 29, 2021 7:41 pm EST

I second that 1 thousand times. This so called lifeline is gonna be cause my death of a stressed related heart attack. I'm filing a complaint with the State Attorney Generals office to start... I'll keep finding every complaint Avenue available.

ComplaintsBoard
S
11:19 pm EST

Assurance Wireless assurance wireless

got new phone. can't activate it online, would not work. that took me to live chat where all you wanted was money i didn't have to help me, flat broke until ssdi check in 6 days. so no phone. have to call to activate, can't call because it isn't activated. And you god damned customer service chat won't help without money, you are sickening. changing to t-mobile, what a rip off. Stop calling it a free phone, or lifeline. it's not. and thatstop telling me to call customer service, the god damned phone isn't activated...

Desired outcome: that you should give a damn about customer service and not [censored]ing charge for it

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BeBop4000
Cold Spring, New York, US
Dec 02, 2021 9:47 am EST

SUSAN- It is plain SHAMEFUL what T-Mobile has done to The Lifeline Program ! SHAMEFUL ! The stories I could tell you about MY OWN experiences with them after they took over from Virgin Mobile. It is like NIGHT and DAY, VIRGIN MOBILE WAS TERRIFIC in every way...T-MOBILE- THE EXACT OPPOSITE ! THEY SUCK and do not give a crap ! I am having many of the same problems with these cheap Chinese phones they are pawning off on us, the low income citizens of the USA ! IT IS A TOTAL [censored] SHOW now, on every level !

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J
11:51 am EST

Assurance Wireless malware pre-installed on Unimax U673c handsets, sold by Assurance Wireless

Like the title states; there are more than just one malware pre-installed on these phones. I tried to chat with tech support and they just stopped replying because they can't do anything about this since these malicious programs are installed in the ROM of this piece of crap. I have hard reset this phone more than 5 times and it comes back with same issues. At this point I have no option but to file a formal complaint to USAC. I tried to let you know and gave you opportunity to get this right. Have a great day!

Desired outcome: Replace phone with one that doesn’t come with viruses from factory.

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Debbie Hidalgo
, US
Nov 29, 2021 7:47 pm EST

OMG. Thank you for letting the public know. Assurance wireless should have contacted us with information on how to protect ourselves. How do we know if we have an infected handset?

ComplaintsBoard
J
6:21 pm EST

Assurance Wireless Assurance Wireless

I applied to Assurance Wireless and was approved and received a welcome letter from them dated October 15, 2021. As of the writing of this complaint I have yet to receive a phone.
I have called three times now, including the most recent call (tonight, November 10, 2021). Each call I am told my phone has not shipped yet, but they promise me they will put it on priority and I should receive my phone in one to two days. However, one to two days pass, no phone. I am being told they do not have enough staff at the warehouse to fulfill and ship out phones. I can sympathize with their issue, however, they are taking applications for lifeline services, its troubling to me that they are still taking applications knowing they are having difficulties fulfilling these orders.
This phone call to Assurance Wireless was no different than the other two calls I placed, I was assured my account will be prioritized, that I will have my phone in one to two days (even though it hasn't even shipped yet). Also, they gave me a phone number with an area code that is not my area code, upon questioning them I was told when, or at this point, IF, I get my phone, I just need to call and they will get me a new number with the proper area code, I hope this is the case.
I am writing this complaint hoping you can be of some assistance to me. Thank you.

Desired outcome: fulfill my order and ship my phone

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1:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless ZTE Cell phone

ID # 102641 Phone # [protected] Left without no phone service while waiting for a replacement phone.
URGENT! Need phone service reconnected ASAP until I have received replacement phone due to need for phone calls for emergency medical service, & doctors appointment if necessary due to CANCER GALL BLADDER SURGERY to which I am now recovering with several tubes in my body until healing is complete. Would deeply appreciate any help you can give me due to URGENT need of phone service. I am 80 years of age!
CURRENT WITHOUT ANY PHONE SERVICE PERIOD!

Desired outcome: Fixed ASAP would be deeply appreciated!

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BeBop4000
Cold Spring, New York, US
Dec 02, 2021 9:52 am EST

Ronnie- I too am a LIFELINE customer. Let me tell you, I experienced all the same things as you...and believe me...IT ONLY GETS WORSE. T-MOBILE /ASSURANCE WIRELESS IS [censored]TING ON THE LOW INCOME POPULATION AND TREATING US LIKE DOGS !
They even MAKE US PAY FOR technical support now ! THEY SHOULD BE ASHAMED OF THEMSELVES ! I complained all the way to the FCC...as you might expect...nothing happened. T-MOBILE responded to the complaint with a letter filled with FLOWERY LANGUAGE that said nothing...and nothing at all has happened ! The Lifeline Program, once so terrific is now a TOTAL [censored] SHOW !

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J
5:06 am EST

Assurance Wireless Work you assurance wireless

hi assurnce wireless

Desired outcome: asdfvbnm,..

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2:31 pm EDT

Assurance Wireless Cannot receive calls

Ever since I switched to AW (was with Q-Link, but got out of there quick when they were raided by the FBI) I have not been able to recieve phone calls. Can do everything else, but not recieve calls. Have talked to them at least once a week since early June when I switched to them. They have tried numerous fixes and work arounds, , even sent 2 replacement phones, but still nothing. They keep telling me they're sending tickets to apparently no one since nothing changes and no one contacts me. This is ridiculous. It's been almost 5 months and its always the same thing. I'd switch to someone else, but now I'm afraid to. If the service is just as bad with another company or if I still can't recieve phone calls, they (AW) will have even less incentive to fix the problem.

Desired outcome: would love to get this fixed but it seems unlikely

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Deb Zak
, US
Jul 26, 2022 11:50 pm EDT

I've been over a year without a phone, thanks to Qlink & assurance..lost my job due to Covid, car broke down & I live 10 miles from town.cant even get a new job w/o a phone or car...I'm so screwed!

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BeBop4000
Cold Spring, New York, US
Dec 02, 2021 9:57 am EST

Hey Scarborough ! I am up the road from you in Cold Spring. It is a farce and a shame what has happened to Obama's original LIFELINE PROGRAM. They are treating us low income people LIKE DOGS ! FROM TOP TO BOTTOM T-MOBILE SUCKS ! tHEY HAVE ruined A PERFECTLY GOOD PROGRAM with the sincere, kind efforts of President Barack Obama! IT IS DISGUSTING WHAT THEY ARE DOING TO A SEGMENT OF THE POPULATION THAT DOES NOT HAVE THE MONEY TO FIGHT THIS TOTAL INJUSTICE !

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A
12:59 am EDT

Assurance Wireless Phone n data service

For a few months the data service was ok. Starting this summer it started to literally disappear, along with the phone service. Both icons would just disappear. I couldn't even make a phone call. They replaced the phone and these problems continued. All the years I've had cell service I've never seen anything like this. Meanwhile the government is paying for what is actually fraudulent business practice n needs to put these felons in jail. Yes, I've called n called ad infinitum.

Desired outcome: jail

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Deb Zak
, US
Jul 26, 2022 11:52 pm EDT

I AGREE 💯

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J
5:33 pm EDT

Assurance Wireless Free phone and have had to hassle to get it

I have called numerous times to try to get a Assurance Lifeline replacement phone for me.I am eligible for the free phone. They keep saying they will send it to me and even asked me my email to give me a tracking number and i have not received anything! I have waited over a month for a phone to be shipped in the mail. I have waited and waited and still not even a letter to tell me anything when it will arrive. They dont even have an email to contact them but they expect people to call them or write a letter. They are so slow and not vert efficient.

Desired outcome: Nothing yet

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12:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Assurance Wireless sim card

got my new sim card it wouldnt acctvate after at least 10 calls the supervisor had me put my old sim card back in and i had text and could call out but no incoming calls so once again i called qand they donot know what they are doing...do the cancel my account i cant evenget i..please help me

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Assurance Wireless In-depth Review

Overview: Assurance Wireless is a telecommunications company that provides free or low-cost cell phone service to eligible individuals. Their services are available in select areas and target low-income households. To qualify, applicants must meet certain eligibility requirements.

Plans and Services: Assurance Wireless offers a variety of plans with different features. These plans include data, talk, and text allowances, allowing users to stay connected without breaking the bank. They also offer additional services such as international calling and mobile hotspot, providing flexibility for users with diverse needs.

Phone Selection: Assurance Wireless offers a range of phones to choose from. These phones are of good quality and come with various features to meet different preferences. Users also have options for upgrading or purchasing a new phone, ensuring they can stay up to date with the latest technology.

Customer Support: Assurance Wireless provides multiple methods for contacting customer support, including phone, email, and chat. Their response time is generally prompt, and support is available when needed. User reviews indicate a high level of satisfaction with the customer support provided.

Application Process: The application process for Assurance Wireless is relatively straightforward. Eligibility requirements and documentation needed are clearly outlined, making it easy for potential users to determine if they qualify. The timeframe for approval and activation of services is reasonable, ensuring users can start using their phones without unnecessary delays.

Network Performance: Assurance Wireless offers reliable network coverage with good signal strength. Users report satisfactory speed and reliability of the data connection. Overall, user experiences and feedback on network performance are positive.

Billing and Payments: Assurance Wireless has a transparent billing cycle and offers various payment options. Charges and fees are clearly communicated, ensuring users have a clear understanding of their expenses. User satisfaction with the billing and payment processes is generally high.

Additional Benefits: Assurance Wireless is part of the Lifeline program, which provides additional benefits to eligible individuals. They may also have partnerships or discounts with other services or companies, offering users more value for their money. These additional benefits make Assurance Wireless stand out from other service providers.

User Reviews and Ratings: Overall, users are satisfied with Assurance Wireless and give positive ratings. They appreciate the affordability and reliability of the service. Some users have provided constructive feedback, but the majority of reviews are favorable. When compared to similar service providers, Assurance Wireless holds its own.

Conclusion: Assurance Wireless is a reliable and affordable option for individuals who meet the eligibility requirements. With a range of plans, quality phones, and excellent customer support, it offers a comprehensive package. The application process is straightforward, and the network performance is satisfactory. Overall, Assurance Wireless is recommended for those seeking a cost-effective cell phone service.

How to file a complaint about Assurance Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Assurance Wireless. Make it specific and clear, such as "Incorrect Billing by Assurance Wireless" or "Poor Customer Service at Assurance Wireless".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Assurance Wireless. Include key areas such as:

  • Service issues: Describe any problems with the mobile service, such as coverage, data speeds, or dropped calls.
  • Customer support: Detail your interactions with customer service, including wait times, the helpfulness of representatives, or any miscommunications.
  • Billing and charges: Mention any discrepancies in your bill, unauthorized charges, or issues with payment processing.
  • Product quality: If applicable, discuss the quality and functionality of the mobile device provided by Assurance Wireless.
  • Account management: Explain any difficulties you've had managing your account, such as updating personal information or changing plans.
Include any relevant transactions with the company, the nature of the issue, steps taken to resolve it, and the company's response. Explain how the issue has personally impacted you, such as financial loss or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, bills, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Assurance Wireless. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any follow-up queries or resolutions offered by Assurance Wireless or the ComplaintsBoard.com community.

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