[Resolved] Assurance Wirelessa supervisor that was really rude to me a customer and a true connect person

W Jul 10, 2019

Ok i had been calling assurance wireless to change the # i had with you to the true connect phone and everyone was so kind but the girl i spoke to earlier on 7-10-2019 told me tell tru connect that they just have to put in the assurance wireless acct # and the pin and they would give them the number but when i called true connect they said they did not get a response from the assurence that you had released the phone # but so she is going to try tomorrow to see if it goes thru she remitted it again but just want you to know i was on a 3 way call with that supervisor and the girl from true connect and that the supervisor from your company was so rude i can not even believe that a supervisor should deal with customers like this

  • Assurance Wireless's response · Jul 18, 2019

    We appreciate your feedback and sincerely apologize for the inconvenience you have experienced. We value your business and appreciate you as our customer. For security purposes and to further assist you please send us an email at [email protected] with the following information:

    Assurance Wireless Phone Number:
    Full Name:
    Last 4 of SSN:
    Date Of Birth:

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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