The complaint has been investigated and
resolved to the customer's satisfactionResolved Asko — Service and Quality
resolved to the customer's satisfaction
This company is a joke. I purchased an ASKO front loader washing machine Model W6362 Quattro 1600rpm. I purchase this because of doing research, showed to be the best machine for what I was looking for, looked good, had good features and supposed to be a quality and a durable machine, but came at an expensive price of over $A2000. Hence at this price, thought what I was looking for, would be worth it . Well how wrong was I, the machine does whatever it feels, timing is of its own accord, a cycle that is supposed to be 147 mins can take 2 and a half hours. But ok, not such a major problem, at 1 and a half years old, it stops with a loud bang. Call for service, comes out 5 days later, says its major the motor and the electronics are blown. They have the parts sent, so another day off, because they can only come when they say and not to fit in with you, they say not all the parts have arrived, but will check the parcel next time before coming out as not to inconvenience me. 4 weeks later, and after and polite phone call to the service department the wanker in charge "Steve" miraculously say, oh the part arraived yesterday, it had to be ordered in from overseas "WOW, what a f...king miricle I think, I ring up and suddenly its there" (###) I say why wasn't I told it had to come from over seas, no answer other than things like this happen. He says we will be out on the 06/04/09 to fix it, I say no I am not having more time off I am free on the 02/04/09. Ok he says, obviously to shut me up...then the call arrives on my message service, just checking to see if its ok to come on the 6th, I have the 2nd down here for some reason but will be there on the 6th, please ring back to confirm. So before I ring I am on here to tell everybody who reads this about ASKO products, just stay away, yes they save water, but as for quality it is far from what they say, this machine is not work a quarter of what I paid for it and the service is disgusting from this company, they are complaicent and don't care one bit in the service department. I am lucky to have had two friends who are in the market for a washing machine and have gladly told them this story and guided them away from any ASKO product. To date it is 5 weeks with a broken washing machine, if I could convey how angry I am on here I would. STAY AWAY FROM ASKO PRODUCT.
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