ASI Plumbing
reviews and complaints

The service was prompt and thorough. Everything was professionally handled from the time of the service call til the completion of the job. The plumber that came to our house (Jerry) was courteous, explained everything throughly to our level of understanding, and genuinely helped us in a time of need. I would recommend ASI plumbing to my friends and family.

Had the problem taken care of within 30 min. Nothing was draining the main line was clogged. EXCELLANT SERVICE! I would recommend them to everyone. Very polite and very competent. ASI even followed up to make sure I was satisfied with their service. They actually cared if the problem was fixed. I couldn't believe the fantastic customer service. Thank you Mary H.

My husband and I have called ASI twice to come fix our plumbing issues and both times they have done an excellent job. We will continue to call for all our plumbing needs. They call 30 minutes before the appointment to let the customer know they are on their way. They use the shoe booties to keep floor clean, they are fast, polite, personable. I would recommend ASI plumbing.

We requested an estimate from ASI. They responded promptly with an estimate, a day, and time that worked for us. Timmy did a wonderful job! He called to let me know that he was on his way, put his shoe booties on before he crossed the threshold of the house, had a drop cloth through the area he was working in, got everything done in a timely manner, and cleaned up after he was finished.

Jerome was right on time. He explained what he would be doing to unclog the bathtub drain. Unfortunately, the issue with the drain was in a shared drain line with another condo, so the plumber for the condo association had to be called in. Since ASI could not unclog the drain, I was not charged for the service call. Jerome vacuumed all the dirty water out of the tub, and left the work area clean and dry.

I had ASI plumbing repair my kitchen drain and replace my garbage disposal. Phillip was on time and prepared for the job, and meeting Covid guidelines. He made sure of my desires of what was to be replaced and what was to be kept. The work was preformed with professional skill and effort to keep the mess to a minimum. I was very pleased with the service and will use them in the future, for I have some updates in mind.

ASI showed up right on time and fixed my plumbing problem. They gave me an estimate prior to the service and the final charge was the estimate price so I had no surprises. The two plumbers were friendly, knowledgeable, and efficient. ASI is my go to plumber for my rental homes. I have no vested interest in ASI and I have no relatives or friends who work there - my comments above are from my personal experience with ASI.

To me ASI is one of the best plumbing companies in the business. This is the second time I have used them. Previously they replaced my waterlines from the street to the house. This time they replaced a corroded outdoor water faucet. They have always been on time, polite and efficient. I feel they are fair and honest and will use them for all my plumbing needs. Actually I have recommended them to the whole neighborhood, who many have already used them.

Bekkah or Becca (I hope I spelled her name correctly) was great to deal with. Not only was she extremely professional and knowledgeable, but also very personable. We would request her again when we use ASI. She also was respectful of our home's carpet. She put booties on as soon as she walked in the door. This is the second time we have used ASI. At no time has any tech from ASI attempted to sell us a service contract; as has been the case with another major plumbing company in our area. We hope Bekkah gets the recognition by ASI that she deserves. One final point: the times we have dealt with ASI, they provided an upfront estimate either by phone, text or email. We have never had to have someone from ASI come out first and charge for a service call and give an estimate. Great company.

I have had a recurring problem with the hot water faucet leaking in my bathtub. Previous plumbers have said that the stem was ancient hard to find, so they replaced the washer. Eventually it failed, like previous ones, after one year. I wa all set to have the whole faucet replaced and the wallboard and tile destroyed about a $1500 job. ($950 for the faucet, $550 for tile repair) Allan from ASI came out and thought he had one of these Gard rot find stems on his truck, He didn't. But he went to the supplier and got a new one and installed in within a half hour. He was polite, professional, patient and personable. He cleaned up, and best of all he charged what I had been told would be the cost. What a surprise. I called ASI and told them how happy I was and recommended they give Allan a raise.

Copper pipes in finished basement leaking, called ASI Plumbing, was emailed estimate before work started. Jonathan Smith arrived on time, treated my home with the utmost care & respect, completed repair & left my home neat & tidy. Jonathan is a very knowledgeable, professional plumber. I discussed permanent solutions for my copper pipe leaks with Jonathan & he gave me the information & connected me with the ASI estimator so that I could make the best decision for me. Received emailed estimate for completion of total copper pipe replacement & decided to get the job done. Aaron Franklin, Austin & Dustin arrived on time, treated my home with utmost care & respect, completed the replacement of my old copper pipes & left my home clean & tidy. All ASI staff have been knowledgeable, friendly, personable & helpful. I appreciate their professionalism & have found my new Plumbing Company.

The best plumbing experience in 20 years! ASI came highly recommended by a friend and I know why. We had a water leak in the slab…talk about panic. From my initial contact with the wonderful woman who answered the phone ( who assured me the problem was not their first slab leak), to their estimator, Carlton, who never once tried to pressure us and provided all options, to our friendly and outstanding plumbers, Nate and Jerry, everything was handled in a professional and reassuring manner. Every space they worked in was back in order. No cigarette butts thrown about as we have seen with past plumbers ( I don't think they smoked). No oil leaking trucks in my driveway. I have no doubt if we discover an issue with the job they will be back to correct it. So we now have new water lines and a new hot water heater ( we decided to replace the 20 year old beast while they were here).