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Ashley HomeStore Customer Service Phone, Email, Contacts

Ashley HomeStore
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1.7 799 Reviews

Ashley HomeStore Complaints Summary

130 Resolved
655 Unresolved
Our verdict: With Ashley HomeStore's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ashley HomeStore reviews & complaints 799

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Newest Ashley HomeStore reviews & complaints

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9:36 am EST
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Ashley HomeStore tyler creek dining room table and chairs

We purchased the Tyler Creek Dining room table and chairs through the Ashley Store in Louisville, KY. We thought we found what we were looking for finally. Pretty quickly all the chairs (we bought 6) were splintering everywhere - we have pictures as proof. As for the table, within a few months it is fading in places, the finish is peeling and it appears that none of this was sealed properly. When you spend this money one would think putting a cup on a table wouldn't destroy it. We have reached out to several people, including the store manager - and they say it is not a defect. They refuse to respond to us in writing as to why they won't cover the warranty, nor have they even sent anyone to look it. We are well within the manufactures warranty as well. The set we received is defective and if you search reviews on other sites you will see we are not the only ones having these issues. Ashley refuses to stand by our warranty. Buyer beware in a few months you will be disappointed too.

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6:27 am EST

Ashley HomeStore tempurpedic mattress and adjustable base

Purchased bed and base from Ashley store in New Jersey . Delivery people refused to take my old bed and gave me the wrong adjustable base . Called store told me to call customer support and also gave me a number to pick up old bed, it was a local habitat number . When I called the store back, because of caller I.D. they did not pick up the phone ! Who does this ? The mattress I purchased is a tempurpedic and it is not comfortable at all. I end up sleeping on my couch because I am in so much pain in the morning . Called customer service and the store directly . I just keep getting lip service from everyone . Can't return the base and will have to pay up to $500 to return the mattress . Why are companies like this still in business?

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4:27 pm EST

Ashley HomeStore warranty not fully explained at point of sale by sales people.

I am now on day 4 with the run around. Tried to use customer care they sent a tech to fix my couch but 3 support pieces of wood were used with knots that broke. Customer care won't fix it and the GBS extended warranty company doesn't fix frames. Don't buy Ashley Furniture ever again and I will recommend my 1000 social media friends to do the same and take pictures of the inside of an Ashley couch and share it with everyone I come across.

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8:39 pm EST
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Ashley HomeStore entire experience

We went to the first ashley location on power and Southern. We took our time to select our furniture options. When it came to financing the store manager was not helpful or willing to offer (what we later found out) all the financing options available. The store manager insulted the employee ability to negotiate, mind you were were told the entire time the prices would be negotiated and they would work with us. The manager got to a point that he ended up going to the back employee area for a lunch break and never came back to attend to us. We went to another location in Ahwatukee where we struggled to find the same furniture options. The sales woman who helped us was not helpful but bothersome and only kept saying we should buy everything we considered. When it came time to finance we were pleased to have been presented with additional financing options so that we could get all the items we selected. The issue was the financing process was delayed because we had went to another store. We left and were told to come back the next day to finish up. While there we added more items and again the financing was delayed. We went back a third time and finalized our items which included a 24 piece dining set (which included a rug, dishes, and placements), 2 couches, and a bedroom set. The salesman from the 3rd day stated that the rug, dishes, and placements could be taken home that day. We indicated that we had no room in our cars and he said they would make arrangements for them to be included in the delivery.

The delivery was scheduled for 11/15. Mind you we prepared for the delivery so had all our rooms cleared out. On 11/15 I arrived at 145 and the delivery was to be from 2 to 4, we received a text at 245 stating they were on their way and they never showed up! We called back at 430 to see about getting them to come back but we were on hold so long that by the time we reached someone they were closed and not able do anything to help us. We finally got a hold of someone the next day and they claimed that the driver was at our home and they took a picture of our house. And were told we have been bumped to December...after many phone calls we finally got it rescheduled for 11/29.

Today the delivery was made, but again we caught the driver in time. He had only paused briefly and was about to drive off when we stopped them. The set up was frustrating because there were communications issues due to their strong accents. They placed items in areas that required us to still move it to its final location in our home because we couldn't get them to understand what we wanted. We are now two weeks living packed up so we were relieved to be able to finally set our belongings out. That's when we realized that they did not bring the dishes, rug, or placemats. We called the store to be on hold again for 30 minutes to be transfers to the local office. The employee there said there wa nothing they could do and they removed the dishes because they thought we didn't want them. Our paperwork indicates A 24 peicing dining set...not sure how that was confusing. so we are now without these items and still fighting to get what we paid for. We have lost time and money l, experienced a lot of stress due to their staff and terrible customer service. You can never speak to anyone who can actually fix anything.

It's a salted feeling we have toward this furniture that will be in our lives for quite some time. We love our selections, but hate the price monetary and emotionally we had to pay just to get them. Seriously regret the whole thing but because of the time we spent trying to pick things out we chose to try and we this through.

They seriously need training on problem resolutions, empathy, and customer service. Do not go to these ashley furniture locations.

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8:46 am EST

Ashley HomeStore damaged furniture delivered...

With all respect I would like to bring it to your awareness that I had purchased 9 pieces of furniture from your company on 8 November 2018. I took a leave of absence from work for the 4 hour window that would be necessary for delivery on 26 November 2018. I have received my order but unfortunately of 9 items 4 of them were damaged. The king rail was for the sleigh bed was screwed in so tight that the wood split. The foot board was scratched across the front. The mirror to the dresser was scraped and chipped along the edge, the nightstand was also scratched and chipped on the corner. Lastly my freshly painted bedroom door and frame were bumped with furniture and in result left that chipped and scratched as well. This type of service is ridiculous and very unprofessional. I paid close to 4, 000 dollars for this set, not from a clearance center but showroom floor. I was suppose to except this this furniture and wait on a technician to come use touch up paint on brand new items. NO THANKS.. I was expecting a perfect delivery from Ashley but somehow it was not what I received. I am currently sleeping on the floor waiting additional days for my furniture to be delivered. Looking for your response and compensation for my lost time from work and inconvenience. Please see attached photos, Thanks.

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10:35 am EDT

Ashley HomeStore protection plan

I was encouraged to purchase the protection plan when I bought my dining room set. I was assured that if anything happened, the product would be replaced. The material on all six of my dining room chairs are ripping and coming apart. I have no children or pets that use the furniture and rarely use the dining room table, so there is hardly any normal wear and tear that should be connected with this. When contacting the Careteam, I was told my plan does not cover color loss, cracking or peeling. Waste of money and not what I was told when purchasing the plan. I was told by the store there was nothing they could do; but they would "be happy to help me pick out new chairs." Never again will I purchase anything from Ashley Furniture. Beware of purchasing any additional protection coverage.

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7:22 pm EDT
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Ashley HomeStore durablend sofa and loveseat

I bought a Durablend sofa & love seat from Ashley Furniture Home-store in St. George, Ut. I did not purchase the 5 yr. warranty.

We moved out of the area and stored both pieces of furniture in a climate controlled storage unit for 3 yrs. During this time no one used the sofa or love seat and it was covered and well taken care of while we moved.

2017, we noticed the sofa was peeling and it's getting worse. My husband & I don't use the furniture much, a few hours in the evening but, this should not be happening!

I contacted the store manager and left my phone number. The customer service representative told me he would call the next day.

From everything I've read, the store owners of managers from each location do nothing. We shall see?

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1:57 pm EDT
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Ashley HomeStore bed

My bed frame was broken, unfortunately I lost my receipt. When I went to my local Ashley furniture store, they told me they are under new management since May and I got my bed the November timeframe before so they do not have any record from the old management. I currently am at work and can attach the damaged bed frame as a follow up. I just want a replacement side bed frame to replace the one that was damaged.

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6:45 pm EDT

Ashley HomeStore recliner chairs

Bought two swivel recliners and within two month one broke, when we tried to get them repaired your service person said a repair kit had to be ordered. We went back and forth and where never able to get any help from you, but did get abusive and rude sales people. The second one just broke and the person sitting on it fell and was hurt. No one should shop at your store.

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11:42 am EDT

Ashley HomeStore living room 3 piece couches

I purchase a living room set from Ashley with a extended five year warranty from this with guardsman. Now I need them to step in and fix or replace my couches but they are ignoring me with their stupid answering. I'm very disappointed. I paid around $1700 for my set and extra for their warranty which I was told covers everything.
Please help me. I need to exchange them. They are broken and the leather is peeling off.
Thanks
Nancy Loloi516-6439136
[protected]@aol.com

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Orvil tod
, US
Nov 13, 2018 11:56 pm EST

The people complaining here have echoed my situation exactly! The Reclining Sofa Sectionals are Build with pressed wood and fastened with the cheapest bolts known to man! The bolts don’t have washers on both end and if you set on the front edge for more than a minute the bolt breaks! I f you lean on the front edge to get ups half inch 1/2”x 4”x4’ pressed board will break 12” from the end! There should be a law to redress the common issue faced by citizens getting ripped off! However we live in a Capitalist Society where Lawyers Rule economic product liability policies! Caveat Emptor!

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5:24 pm EDT

Ashley HomeStore failing to receive the recliner I bought more than 2 months ago!

Hi, my name is aboubakr, i've purchased a recliner from ashley store, cfc branch, 57 days ago, exactly on 21st of july, so 57 days and I still did not receive my recliner, or even was not notified of any delivery date, my wife contacted the call center of ashley egypt, she has been told that someone will contact me to discuss the matter, but unfortunately no one did, so I contacted ahmed gaber, the sales man from the store, who made the sell process for me, he said he will call me in 5 minutes, and he did not, so I called him again same day around 10 pm, he kept telling me how sorry he is that I did not receive my recliner yet, however he did not advise any specific date for delivery!, and then he asked me to talk to mr ibrahim, the deputy store manager, who made no difference actually, as he also kept apologizing and provided excuses like the factory did not succeed to finish with the recliner's fabric or textile and this is why I am not able to getting it, so I told him that this is their homework and their business, and I don't care, all I need is to know when I am gonna get the recliner, then he said that I called lately, and he cannot provide me with any immediate answer cause I called lately and the factory isn't working now!

I explained that I called lately cause the sales man did not call me in 5 minutes as he promised, and then, the deputy branch, manager promised to call me on sunday, I waited till monday afternoon, then made a complaint via call center (complaint ref 4758), and asked the call center agent that someone has to contact me, as I suffered from a fair customer experience and service, then mr ibrahim called again after 4 hours I guess, also kept apologizing, but the apology was not for not calling as promised, but was just apologizing again that he won't advise a specific date for delivery and made me choose between waiting and just wait with no time frame, or make a money refund for me, or take the only recliner left in the showroom of cfc branch instead of waiting for a new one!
This is it! This is my experience with ashley, actually my problem now is not the delivery date or the recliner, but the whole experience is really full of [censored], you put an item for sale, I pay for it, and wait forever, and then keep making an endless phone calls and talk to your miserable employees of cfc branch, and beg them for a delivery date, and then after 2 months these are my choices!
And finally I submitted a complaint via ashley egypt facebook's page, someone responded that the complaint has been forwarded to the specialized department, and I will get contacted by someone to finalize it, and guess what, it's been 5 days until now and no one contacted me,!

You guys need to help me if you're aiming to deliver a real customer care, cause those guys in egypt branch are not doing their jobs, and they push the customers to make scandals for ashley.

But I will just keep escalating till it reaches todd wanek's level, I won't give up, and I wish you understand this very well.

Thank you.

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Mostafa Elhadidi
, EG
Feb 04, 2019 2:20 pm EST

I have the same issue, and guess what, they sold me the recliners almost at the same time they informed you that they have a delay issue for this product.

For me its 5 months now, and Ashley Egypt is investing our money, most probably they are doing black business in Egypt.

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Tigrenok
, US
Oct 03, 2018 6:24 pm EDT
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if paid with CC file a credit card dispute :)

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Tigrenok
, US
Oct 03, 2018 6:22 pm EDT
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Call Al Ghadban, Sr. Regional Manager, [protected]
Gary Donovan, Regional Manager: [protected]

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4:59 pm EDT
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Ashley HomeStore customer service and delivery

I ordered 2 power reclining chairs after tax and delivery was $1800.00. I received an email confirmation and phone call for delivery on 29 aug for both chairs. The delivery showed up but with only 1 chair. The delivery drivers had no idea. I called the customer service line and the lady was very nice. She said the chair was in back order. She then called the Seattle warehouse. They had a chair. She said she would call me back the next day with confirmation. I never got a call. I called on the 30 aug. I was told my chair would be delivered the 1 sep. I did get an automated call on the 31 aug of a delivery date of 1 sep between 9am-12pm. I called the customer care line again cause it is past my window. I was told they were dropping off a delivery in Hermiston OR and I was the next stop. Bridgett from the customer care line said she couldn't do anything. I asked for a refund of my delivery fee since this has all messed up in Ashlie furnitures end. She placed me on hold so she can speak with the delivery department. I waited about 10 mins after waiting she placed me back in line and I waited again for 10 min for another customer care rep to pick up. I had to go over everything ALL over again. The rep then said the delivery time is until 2pm. That was not what I confirmed. She also called the delivery driver and said he had 2 more stops! I asked again for a refund and she told me no.

This was the wort experience I have ever had. I spent a lot of money and the actions or lack there of, the customer care department is unacceptable.

Why would I refer ANYONE to Ashley furniture!

Update. The email address (2 of them I was given) are invalid! I was told I would receive a phone call when they were on their way. I was texted and said 30 mins. An hour later they came to my house with no phone call and then they were VERY rude on the phone. I was not there since I said I had another app. I had to call my husband to stop what he was doing and rush over to accept the chair. The delivery drivers unpacked and put together my chair outside! This is the worst service I have EVER experienced.

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Tigrenok
, US
Oct 03, 2018 6:24 pm EDT
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file cc dispute

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Tigrenok
, US
Oct 03, 2018 6:24 pm EDT
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Call Al Ghadban, Sr. Regional Manager, [protected]
Gary Donovan, Regional Manager: [protected]

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2:03 pm EDT

Ashley HomeStore customer service

Horrible experience thus far. Hard to even put into words. First, the price they quoted us over the phone was not the same price when we spoke with the sales agent in the store. We decided to still order the furniture since we really liked it and had it all planned out already. My fiancé asked before placing the order, multiple times, and I emphasized MULTIPLE times about the delivery date. The sales agent told us when we call to schedule the delivery if the items happen to not be scheduled to deliver by the 1st that we can just cancel the order and get our money back that day. So when placing the order, my fiancé had the sales agent check and see if they could tell us what items may or may not be in by September 1st. She stated that everything will be in except possibly the love seat. Which would be tolerable to go without the love seat for a few more days. Fast forward, and they said they couldn't deliver until September 6. So we settled with the date, nothing we could do. But now they're telling us September 11th and said that isn't even a guarantee! We move into our house on the 1st and will have no furniture. At this point we just want to cancel our order and be refunded. They're telling us we would not receive our refund for 7-10 business days! Why were we lied to? And there is nothing they can do to help this matter. I am extremely disappointed and disgusted! Terrible customer service! I will never order from Ashley Furniture again! This whole process has been absolutely a nightmare.

I am 6 months pregnant and now moving into a home with no furniture.

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4:50 pm EDT

Ashley HomeStore protection plan

A complaint will also be filed with GBS, the protection plan that Ashley furniture promotes.

Ashley pushed this protection plan when selling me my living room furniture. They stressed that if anything happens to the furniture we will fix it or replace it. What they failed to say that is once they replace your furniture, your replacment piece of furniture is no longer covered. If you want it covered you will have to buy a whole new plan. I bought a 5 year plan and in less than a year they replace my couch ( with a broken one that I didn't realize was broken until months later because we rarely use our living room) so I am no longer covered. The money that I paid for a 5 year plan is Ashley's or GBS's to keep and I'm out of luck.

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8:22 pm EDT
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Ashley HomeStore patola park sectional

I purchased the Patola Park Sectional in December of 2017 from the Mooresville, NC location. About two months after owning it, we noticed both arm rests were broken - you could hear the wood moving inside the arm rest. The fabric starting pilling almost like a sweater and there are little fabric balls everywhere. We had a technician come out to fix the arm rests and contacted the customer service department regarding the cushions. They sent us a new cushion cover just for the chaise part of the sectional. The cushions are no longer staying in place, multiple times a day I have to push the cushions back under the back cushions. The back cushions have lost their form and are no longer firm . We have always gotten older couches from family members so for this to be our first couch investment it is EXTREMELY disappointing. We are not happy with this couch whatsoever. I am requesting that Ashley furniture come pick up this couch and either grant us a full refund or store credit to purchase a different couch.

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6:57 am EDT

Ashley HomeStore delivery - waited for more than a month.

My name is Naren, I made a huge purchase (more than 20 items) from Ashley Sterling VA in July 3 rd week. Sales guy convinced me that all the delivery could be made possible in a week or 2, though the final delivery date shown in system is Aug'13.

I made multiple visits to the store, made several calls and left multiple vm's but, I get very poor response from them and not I was told that I've to wait until Sep'11 for the delivery. They are reluctant to cancel the order, and no support from the store.
I've got empty house, with no beds and it is really a big thing for me with kids at home.

I'm stuck and not exactly sure how to proceed and where to complain.

Appreciate your response.

Thank you,

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9:01 am EDT
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Ashley HomeStore bedroom set

hi my name is chelsea pye, I took and Ashley furniture bedroom set out from your carbonear nl location, at the time of trying to take it out the last kerri tried to make me pay for an extra week I which I wouldn't have the bed so I left came back another time a delt with Elizabeth and got my bedroom set at what I was supposed to pay not being scammed. then when the men delivered my bedroom set there was a dolly waiting at my house for them to bring it in with but instead the rolled it end over end into my house and beat the crap out of my dresser, I missed one payment because of a timesheet for work getting in late so I had to pay next time well kerri left an ignorant message on my phone basically saying that they know I'm not going to pay them and they know it will be nothing but problems so therefore I have told them I will NOT make another payment until o speak to their manager not of that store but their head over manager, I've been fighting for weeks now trying to get their manager they have harassed me at work after being told my work hours and being told that I cannot contact them during my work hours enough is enough. I've had it with you guys and I will be making a complaint to the better buisness bureau. kerri has done nothing but torture me since I got my bedroom set I'm done with you guys and I will have something done about this and for the love of God can someone please get the manager to call me this is ridiculous.

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7:19 pm EDT
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Ashley HomeStore incomplete delivery

We purchased a bed frame and mattress (order [protected]) It arrived incomplete on 29 June 2018, on 6 July delivery of some parts arrived, discovered kit to construct the bed was missing. Calls made on 7/9, 713, 7/20, emails on 7/26, call on 7/31 resulted in very little help, wrong kit arrived on 8/3, kit was for a dresser), physically went to Ashley store (East side of Madison), again promised new kit to be sent, tech to show up on 13 August. No kit ever arrived, tech never showed up, no message of cancellation.

At this point we need to cancel the order, we need to have Ashley pick up the parts of the unfinished bed and take awy so that we can purchase a bed frame. We need to have documentation that we can obtain a full refund for bed frame (we will keep the mattress).

We continue to try and contact Ashley, several messages to regional manager Billie Kaiser with no response.

Simple to fix, hand over a kit with correct screws.

We are now looking into legal action to prevent you from charging us for something you have never delivered!

Please respond via phone [protected], or email [protected]@sbcglobal.net or [protected]@uww.edu

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4:54 pm EDT

Ashley HomeStore delivery of be done set

I had ordered a bedroom set to be delivered and it was "mostly" delivered a week ago. At the time of set up let them know we were missing the trundle portion of the bed which we paid for.

The delivery people told us it wasn't on their list and would talk to dispatch. Tried calling the store and they didn't answer their phone. Then called "customer service " and was told I received my full order. Explained I had not and that is why I was calling: informed that this was a problem for the store to handle and not him.

After 7 phone calls with the store. Told multiple times they would call me back; no did not so I would have to follow up with them. Finally they discerned that we did in fact not get our complete order. Now a week later they still don't have an answer as to when they can get me the rest of what I did in fact already pay for.

Have asked to talk to supervisors and told they are not available. No wonder no one is actually running their stores. Will definitely not be a return customer.

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5:46 pm EDT

Ashley HomeStore customer service/delivery

I have had nothing but bad contacts with Ashely furniture in va beach. I first went into Ashley furniture on 7/8/18. We were looking for a bedroom set for myself and my daughter. It was right at closing. We decided on two sets and verified they were available (was even told they had my king bed there in the warehouse). As it was right at closing we didn't want to hold them up so we agreed to come back another day to get all the prices and paper work straight. I emailed back and forth with my Ashley Finnigan and arranged a date and time to come back to Finalize my purchases. She was aware i was driving an hour away and had a 30 dollar tolls to get there. I went back in on 7/12/18 as that was the date she suggested for me to return. Upon arrival i was made away my sleigh bed that i was told was in the warehouse was a mistake as that bed was d/c. I was very upset and had to settle with another bed. Some pieces to the bedroom set i had to purchase the floor model and had to arrange my own pick up. Those pieces i was told to come back anytime within 7 days to have it picked up. I asked if i needed to call ahead i was advised no that they would have it packaged and ready. Two days later i show up with a truck and trailer and Ashley tells me that they didn't packaged the furniture yet and I'd have to come back another time for one of the delievery guys to package it. Thankfully one of the billing ladies was sitting there and said no we never tell people they have to come back another day and told us that it was Ashely's job to make sure it was packaged. So we had to wait but were able to get the floor models then . Ashley was made aware i was moving in on 8/1/18 to my new home. In my area they only deliever on Thursday, so we were all set for delivery for 8/2/18. I was called the weekend prior reminding me of my delivery date. Then i confirmed my delivery on 8/1/18 at noon for delivery on 8/2/18 between 10-1. Ashley Finnigan then called me around 3pm and left a voicemail stating my bed head board got a hole in it while they were preparing for delievery so instead of making two trips to deliver my daughters bed on 8/2 and my bed the following Thursday (as they needed to order a new one). She had decided to just deliever it all the following Thursday. Once i got the message i called her right back i explained that i had already taken off of work and this was extremely disappointing and she told me well it's not my fault. I told her well it certainly isn't my fault. She not once try to resolve anything for me. Today 8/6/18 she called me and told me my bed was in and she would schedule mine and my daughters bed to be delivered on 8/16/18. I said that is almost two weeks away she had told me just on 8/1/18 that i could get it this Thursday. She said Well they are already booked up for this Thursday. I then asked what about my daughters bed that was moved to this Thursday she said actually no i never scheduled it because i was waiting for your bed to come in to make one trip. Seems to me she was trying to make everything easy on her and was not willing to work with me at all. Still no resolution was offered to me for any of this. She just gave me a "not my problem" attitude. I asked to speak with the manager and she said I'm the manager today. I told her i needed to speak with someone over her. She claims to be having someone call me tomorrow. Meanwhile she has already receive her
Commission and myself and my daughter are sleeping on the floor after we have spent almost 3000 on new furniture and broken promises.

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Ashley HomeStore Customer Reviews Overview

Ashley Homestore is a popular furniture retailer that offers a wide range of stylish and affordable furniture options for every room in your home. Our website, ashleyfurniture.com, has received numerous positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices.

One of the most commonly mentioned positive points in Ashley Homestore reviews is the quality of our furniture. Customers have consistently praised the durability and sturdiness of our products, as well as the stylish designs that are available. Many customers have also noted that our furniture is easy to assemble and looks great in their homes.

Another positive point that is frequently mentioned in Ashley Homestore reviews is our excellent customer service. Customers have praised our friendly and knowledgeable staff, who are always willing to help with any questions or concerns. Additionally, many customers have noted that our delivery and installation services are prompt and professional.

Finally, customers have also praised the affordability of our products. Many have noted that our prices are competitive with other furniture retailers, and that the quality of our products is excellent for the price. Additionally, many customers have noted that we offer frequent sales and discounts, making it easy to find great deals on the furniture you need.

Overall, Ashley Homestore has received overwhelmingly positive reviews from satisfied customers who have praised our high-quality products, excellent customer service, and affordable prices. If you're in the market for stylish and affordable furniture, be sure to check out ashleyfurniture.com today!

Ashley HomeStore In-depth Review

Product Range:

Furniture Selection: Ashley HomeStore offers a wide variety of furniture options for every room in your home. Their living room collection includes stylish sofas, comfortable recliners, and elegant coffee tables. The bedroom selection features beautiful bed frames, cozy mattresses, and spacious dressers. In the dining room category, you'll find sturdy dining sets, sleek buffets, and chic bar stools. Additionally, Ashley HomeStore offers a range of home office furniture, including functional desks and ergonomic chairs.

Home Decor: Ashley HomeStore has an impressive range of home decor items to enhance the aesthetics of your living space. From plush rugs that add warmth and texture to your floors, to stunning lighting fixtures that create a cozy ambiance, they have it all. Their collection of wall art includes captivating paintings, eye-catching mirrors, and unique sculptures. You can also find a variety of accessories like decorative vases, stylish throw pillows, and elegant candle holders to add the perfect finishing touches to your home.

Pricing and Value:

Competitive Pricing: Ashley HomeStore offers competitive pricing for their products compared to other furniture retailers in the market. They strive to provide affordable options without compromising on quality.

Value for Money: The furniture at Ashley HomeStore is known for its high quality and durability. They use premium materials and employ skilled craftsmanship to ensure that their products stand the test of time. Considering the reasonable prices, customers can expect great value for their money when purchasing furniture from Ashley HomeStore.

Customer Service:

In-Store Assistance: The sales staff at Ashley HomeStore is known for their exceptional level of assistance. They are knowledgeable about the products, helpful in guiding customers through their options, and willing to answer any questions. Their friendly and professional approach ensures a pleasant shopping experience in-store.

Online Support: Ashley HomeStore's customer support team is highly effective and responsive when contacted through their website or other online channels. They promptly address customer inquiries, provide assistance with online orders, and ensure a smooth online shopping experience.

Delivery and Shipping:

Timeliness: Ashley HomeStore's delivery service is known for its punctuality. Customers can expect their products to be delivered within the promised timeframe, ensuring a hassle-free experience.

Packaging and Handling: Ashley HomeStore takes great care in packaging and handling furniture during the delivery process. They ensure that products are well-protected and arrive undamaged, giving customers peace of mind.

Return and Exchange Policy:

Flexibility: Ashley HomeStore offers a flexible return and exchange policy. They make it easy and convenient for customers to return or exchange products, with minimal fees or restrictions. This allows customers to shop with confidence, knowing that they have the option to make changes if needed.

Refund Process: The refund process at Ashley HomeStore is efficient and transparent. Customers can expect to receive their refunds within a reasonable timeframe, ensuring a smooth and satisfactory resolution to any issues.

Online Experience:

Website Navigation: Navigating the Ashley HomeStore website is a breeze. The website is well-organized, with intuitive product categories and a user-friendly search functionality. Finding the desired furniture or home decor item is quick and easy.

Product Information: Ashley HomeStore provides comprehensive and accurate product information on their website. Customers can access detailed descriptions, specifications, and high-quality images, allowing them to make informed decisions when purchasing furniture online.

Overall Shopping Experience:

Atmosphere: Ashley HomeStore's physical locations exude a welcoming ambiance. The stores are well-maintained, clean, and thoughtfully laid out, making it easy for customers to browse and envision furniture in their own homes.

Satisfaction: Customers generally express high levels of satisfaction with their shopping experience at Ashley HomeStore. The ease of purchase, wide product availability, and helpful staff assistance contribute to a positive overall experience.

Reputation and Trustworthiness:

Customer Reviews: Customer reviews and ratings of Ashley HomeStore are generally positive. Customers appreciate the quality of the furniture, the competitive pricing, and the excellent customer service provided by the company. However, there are occasional negative reviews, highlighting issues such as delivery delays or product defects.

Industry Recognition: Ashley HomeStore has received various awards, certifications, and industry recognition, which speaks to their reputation and trustworthiness. These accolades demonstrate their commitment to providing high-quality furniture and exceptional customer service.

Sustainability and Ethical Practices:

Environmental Responsibility: Ashley HomeStore is committed to environmental responsibility. They prioritize using eco-friendly materials in their furniture production and strive to reduce waste throughout their operations. By choosing Ashley HomeStore, customers can support a company that values sustainability.

Ethical Sourcing: Ashley HomeStore ensures ethical sourcing of materials and promotes fair treatment of workers throughout their supply chain. They prioritize working with suppliers who adhere to ethical standards, ensuring that customers can feel good about their furniture purchases.

Additional Services:

Financing Options: Ashley HomeStore offers a range of financing options to make furniture purchases more affordable. Customers can take advantage of installment plans or credit programs, allowing them to furnish their homes without breaking the bank.

Design Services: Ashley HomeStore provides quality design services to assist customers with space planning and interior design. Their knowledgeable design experts can help customers create the perfect layout and choose furniture pieces that complement their personal style and preferences.

How to file a complaint about Ashley HomeStore?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Ashley HomeStore. Make it specific and clear, such as "Defective Furniture Delivery from Ashley HomeStore" or "Poor Customer Service at Ashley HomeStore."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Ashley HomeStore. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions, such as dates, order numbers, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Ashley HomeStore. Explain how the issue has personally affected you, whether it be inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Ashley HomeStore. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, exchange, repair, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired outcome.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Ashley HomeStore or from other users who have had similar experiences.

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Contact Ashley HomeStore customer service

Phone numbers

1800 477 2222 8800 505 4223 More phone numbers

Website

www.ashleyfurniture.com

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