Archway Contractors
reviews and complaints

I would highly recommend Archway Contractors for any of you construction needs! They are very professional and easy to work with. They are amazing at keeping in touch on the status of your project!

Work was done in a timely matter as promised and workmanship appears to be good quality. I appreciated their timely responsiveness to my questions. They did what they told me they would do when they said they would do it.

Very professional. Quality work. Excellent communication and planned out to come in and out quickly... Highly recommend this company for the best experience and a gorgeous roof. Neighbors will want to follow your lead like our did... very impressed.

Sam and his team were the ultimate professionals and we are very happy with the final product (our new roof and windows). Sam was very responsive and you can tell they all take pride in their work. I have nothing but great things to say about Archway.

Archway contractors completed a large project for us. They replaced our roof, gutters, skylights & repaired our ceiling. 2020. They were professional & efficient. The office kept us updated on all the work. Very nice group of people. We would use them again & highly recommend Archway Contractors.

From start to finish, Archway was professional and efficient. An absolute dream to work with during a stressful time in our life, buying and selling homes at the same time, having our roof replaced was never a worry because Archway took care of everything and executed the plan just like they said they would.

I can not say enough good things about the company. They replaced our roof and our homeowners insurance was not easy to deal with. Theresa, Sam and Joe did everything they could to make the situation smooth and stress free for us. On top of that our roof looks amazing. We feel truly blessed to have met these people.

In a society that has forgotten the importance of customer service, Archway Contractors goes above and beyond that. They are very professional and without their knowledge and experience of working with insurance companies, I am not sure we would have a new roof today. Thank you very much Archway! I will highway recommend your company to others!

Archway contracts is very customer first business. I personally felt like I was a member of their family the way they took the time to explain to me their company and letting me no my options in getting a new roof. I just loved that when I had came back from vacation my roof was done and plus they cleaned out my gutters. Thanks archway because lord knows I didn't won't to get on the roof to clean them gutters. Job well done.

Archway did our total roof replacement. Never had filed a claim before so we had no idea how the process worked. Was so easy working with Archway from the salesmen, Zane and Sam, to Theresa who is really on it. Always available to answer any questions we have. Super great company to work with. We love our new roof. Have recommended Archway to several of our neighbors. Thank you for making our first claim in 43 years such a breeze.

We were unaware that our roof had any damage, but received a free inspection, and we learned that we indeed needed a new roof and gutters. The entire process went very quickly, from the inspection to the final product, in a course of two or three weeks. I'm unsure how a roofing experience could be better, honestly. We love the look, the quality, the responsiveness of the team, the friendliness of the workers... the list goes on. Thank you for such a great experience. I cannot recommend highly enough.

A wonderful experience from start to finish. Insurance approval was for roof, gutters, and downspouts. Could not be happier. Sales person was great along with management and all involved with the repair process. Work was done in a very timely manner and communication was never an issue. Two of our family and friends have went through Archway, and I would have no hesitation recommending them to anyone that may need some work completed on their home. Our home looks outstanding! Thank you Archway Contractors!

The team at Archway was fantastic from start to finish! They helped at every step of the way with our insurance company, and their communication was great. Most importantly, they were not satisfied until we were satisfied. They listened to us, and they adjusted their schedule to accommodate us. Also, they were always focused on quality not only from the final product but also around how they left the worksite from day to day and at the end of the job. They treated our house as if it was their own. We could not be more pleased with our experience with Archway!

Beware of fast talking Jake Smith with Archway Contractors! He told me I needed a new roof, gutters, and down spouts. A week later I received a call for a National Disaster claim asking me about the cost of the blue tarps for my roof. The insurance adjuster came out and walked the roof and turned in his results which were no where close to the damage Jake Smith claimed. The roof had minor hail damage. I had a second roofing company come out to get a second opinion they said it's not bad enough to repair. Now I have a claim against my home owners policy for the next 5 years. Do yourself a favor and stay away from Archway Contractors!

Fantastic and professional company to work with for my roof replacement. Archway's organization is fantastic throughout the experience. From Jake's initial assessments to the owner (Sam) dealing with our Insurance company, I just can't say enough about their dedication to a customer. We haven't even gotten to the install, but based on the experience prior, I had no reservations about work quality and commitment. Again, Archway proved to be the kind of company that's somewhat rare today. Theresa at the office was amazing at coordinating all activities beyond the contract, including all subcontracted work. EVERYTHING was done with precision and EVERY date that was given was achieved. My roof replacement looks terrific and I wouldn't change a thing about my experience! I would recommend Archway without hesitation. Thanks for the wonderful customer experience!

My husband and I had a very positive experience with Archway Contractors from beginning to end. They were very responsive in their communications with us throughout the process. Our calls were returned in a timely fashion and at no time did we feel we were being "pressured" to have our roof replaced by them. I find that customer service with companies is lacking, but not with Archway. All of the employees that we interacted with were pleasant and professionally friendly. In following up with others who had work done by them, we found nothing but positive comments regarding their work. We were very satisfied with the work completed and some of our neighbors have come by to compliment the outcome (one who had gone with a different company wasn't as satisfied with the completed work). The workers left our property clean, after completing the roof replacement as well. We have referred several homeowners to Archway, a very reputable company.