Arab National Bank [ANB] — auto lease car transfer ownership

Dear Sir,
I bought the car on leasing from ANB and i paid all dues. it was advised by the desk representative of ANB that you can collect your Car Istimara within two weeks. but now its more then 2 weeks & the bad thing that the branch officers are not even answering the phone calls. on the numbers [protected] & Jeddah Branch [protected]. Very upset due to this service of ANB.