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They came to my house knocking on my door told me they were a local company and coming to find out. They are not whenever you call to speak to them. There is nobody local to speak with you talking to somebody that has an accent that is very difficult to understand or they sound like they’re in a room full of 100 people and it’s nearly impossible to hear the person you’re speaking with. I have a plan $70 a month that is supposed to be every 30 days in warmer weather and last time they were here was July 6 and I’m not scheduled until August 24 that’s well over 30 days. I called them yesterday to tell them that not only do I have a ton of ants, but I have a mouse in my house and they are not available to come out until three days. That’s unacceptable when I asked to speak to somebody Local in the Boise area, they have nobody for me to speak with the person that I’m speaking to is authorized to make appointments and handle issues and I said I don’t want to speak to somebody in another country. I want to speak to somebody here locally and they said there’s no one for me to speak to. They refuse to give me a manager they refuse to give me a supervisor and I went out last night and bought my own pest control stuff so I don’t need them. They have a lot of nerve expecting me to live in a house with a mouse and have eight anthills on my patio for three days until they can run over to do another crappy job of treating. When I called to cancel they told me I have an 18 month contract and I said nope you guys violated your contract by not showing up when you say you’re going to so it’s canceled and I don’t want you back here. I already bought my own stuff. I’m not waiting three days for them to come out and do their guarantee three days. Unacceptable.. I’m paying for service services I’m not receiving.
Claimed loss: $100 - I tried to upload a photo of all the pest control items I purchased for their lack of doing their job. I’ll do it myself but for some reason it won’t upload.
Desired outcome: Not to be threatened about having an 18 month contract they canceled my contract by not showing up and not doing what they promised.
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You are not overreacting, you are being taken for a ride. Ants and a mouse are urgent problems, and their three-day wait is unacceptable. Here is your practical path.
First, cancel the contract in writing via certified mail, citing their failure to provide service within 30 days and their inability to address emergencies. Under the FTC's Cooling-Off Rule, you may have a three-day cancellation window, but since you are past that, focus on their breach of contract. Keep a copy of your letter and proof of mailing.
Second, document everything: your call logs, the July 6 service date, the August 24 reschedule, and the mouse and ant issues. Take photos of the anthills and any mouse droppings. This is evidence for your dispute.
Third, call your credit card company and dispute the charges for the months they failed to service you properly. Tell them you are not receiving the service you paid for.
Finally, file a complaint with the Idaho Attorney General's Consumer Protection Division and the Better Business Bureau. Aptive Environmental has a pattern of these complaints, and public records help other consumers avoid them.
You bought your own pest control. That is a clear statement that they failed you. Stand your ground.