The complaint has been investigated and
resolved to the customer's satisfaction
Apria Healthcarebilling incompetence & shortchanging

Because of an Apria-Blue Cross mix-up, Apria improperly billed my credit card. In one phone conversation, Apria said I'd get a refund on my credit card, but it came. In a later call, I was told I'd get a check in six weeks. By the time I get it nearly four months will have gone by where they hold my money despite it being someone else's mistake, not mine. This follows an experience some time ago when I had a year-long dispute with April over improper billings (ultimately resolved in my favor). I will not give Apria my new credit card number for remaining bills (I'll pay them by check) and I will never, never, never, never, never again do business with Apria HealthCare, one of California's most incompetent companies.


  • Gg
    GG2015 Dec 30, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Paid for services in full in Dec. 2015. Amount paid was for 3 months of oxygen & condenser based upon healthcare co-pay. Apria initially tried to get a 30% co-pay when they are entitled to only 20%. Today eceived another bill for an additional $120.++ . No further services were provided by Apria the end of Oct. 2015. Billing keeps you on hold FOREVER and still no resolution. The reps on the other end are not well versed and only repeat what they have been scripted to say. Their billing practices are awful. Even after I confirmed with them that they had cashed my check for payment in full on Dec. 7, 2015, no one would OR could verify it. At the end of my last call (which took 2 hrs because I kept being placed on hold) I was actually told they can charge whatever they want within the retail market and basically just wanted more money. I will make a trip to an actual physical Apria location next week in the hopes someone there will take care if this. I truly believe that between trying to get an additional 10% co-pay and now the over-billing someone in the Dept. of Health or NYS Attorney General's Office should audit then.

    0 Votes
  • Wm
    W.M. HILBURN Apr 24, 2011

    Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" [protected]) and Healthsource, Inc. as co-founder and CEO [protected]). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
    Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
    Is this a Great Country or What?

    0 Votes
  • Bu
    Bummed in NC Mar 23, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Aprea is truly terrible, and I think they and my former sleep therapist may have scammed me. The sleep therapist told me that my insurance company was insisting that I now get all cpap equipment through Aprea. My insurance company later told me they said no such thing. Aprea is also adding charges to my account that my insurance company has told me they are "100% sure" I do not owe. Aprea will not return my calls. When I have gotten through to someone, I have been "accidentally" disconnected or just transferred on to an answering machine which no one responds to. I continue to get harassing phone calls from call centers in India about my alleged bill. Do not deal with this company.

    0 Votes
  • Co
    coloradomountains Jan 21, 2011

    I have seen problems with billing too for my O2 stuff. I have to stay with Apria as my insurance has a contract with them. But the last billing cycle my insurance paid 100% from my health fund and Apria Billing has insisted that I have to pay 15% . I could not get them to understand that once my health fund is gone I do pay 15% but Apria had been paid 100% on the claim and I should not owe more. She kept saying it did not matter I still had to pay the 15%. My only choice now is to call for a billing supervisor. My insurance said they will step in if it continues to happen but I need to try get refunded first. Apria will not call insurance it is up to me to call and have the information sent to Apria. So then I guess then can say they never got it.
    Apria Billing also wanted my credit card so they could bill and receive payment and I refused. They already do what they want and now they want to bill my credit card too . No.

    0 Votes

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