Apria Healthcareinefficiency / obfuscation

S
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Review updated:

Apria is absolutely the worst company I have ever dealt with. I am a reasonable person with a couple of questions that I have needed answered, and they won't even give me the common courtesy of a return phone call. They violate every standard of customer service imaginable. I can't begin to state how frustrating this has been. Avoid this company at all costs!

Responses

  • Ab
    Abbey Cohen Jun 25, 2007
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    If somebody would like to be a witness for a Denver law firm in a case against Apria Healthcare, please contact Abbey at [email protected] or (303) 320 1911. Our case involves Apria failure to provide and maintain oxygen equipment for one of its patients.

    2 Votes
  • To
    Tony Williams Feb 20, 2018
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    @Abbey Cohen i wish i had read this earlier by several years. they stole over $5000.00 from my credit card. they call and leave a message shortly before their office closes and i have to call back before it closes, or wait two months to get my oxygen supplies. when my son is being taken care of by a nurse my wife and i have a date, i am elderly with COPD so we take each chance we get.
    i am trying to find a lawyer to help me but none ever call or email me. i guess apria is too large for a lawyer to try to obtain justice against them.
    yes, we are frustrated

    0 Votes
  • De
    Dennis Aug 21, 2008
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    I have been having the same problem with supplies. They had me wait all day so I could sign for mask, took the day off (7/20/08). Never came, they then told me I got the mask (for my cpap) on 5/15/08. I ordered it on 7/7/08.
    I will be calling my doctor to see it there is another comapny that takes my ins.
    This company is USELESS!!!

    2 Votes
  • To
    Tony Williams Feb 20, 2018
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    @Dennis many years late. they would deliver a mask, no nebulizer container, over and over again. then they told kaiser that they had delivered the whole works on a certain day and at 13:00. kaiser dme called me a liar and that it had been delivered.
    i let them know that i have security cameras and recordings with date and time. i also mentioned that S.C. Edison had closed off my driveway at 08:00 and finished their work at 16:00. i asked if they wanted copies of th security tapes and, or SC Edison's phone number. the woman apologized.
    i let the kaiser dme know that they should stop paying apria for these supplies, only pay for my oxygen. i purchase my nebulizer, $32.00 delivered, and my nebulizer supplies for a dollar or two, delivered.
    the nebulizer, mask only, was delivered to me a few months later. it had my address on it and it had been delivered to a different address on a different street. the house it had been delivered to was a vacation home for a family that came up twice a year.

    0 Votes
  • Ph
    Phill Lombardo Oct 24, 2008
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    Apria sends double the amount ordered and charges my insurance provider for the excess. In turn, my insurance provider raises its rates. I’ve called Apria and requested that they come and pick up the excess equipment, but they’ve never responded. What a good deal for everyone except the customers who ultimately end up paying for the wasted equipment!

    2 Votes
  • Ex
    Ex Employee Nov 01, 2008
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    Verified customer

    I worked for Apria and sometimes i would have to say that I felt that they did treat their customers like cattle. Just sign the contract and your doomed. I looked at how wrong they would do their customers by signing the VISIBLE GOOD on the contract, but in the fine print, says it all. I worked here because I needed a job ASAP, and well... I saw their intentions and they couldnt make me one of them, and because of that i was blamed and discriminated and to get rid of me they went to an extent.

    2 Votes
  • To
    Tony Williams Feb 20, 2018
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    @Ex Employee thank you.

    0 Votes
  • Ma
    Mark Giannoulis Sr Feb 11, 2009

    I am very frustrated with Apria as well. Since I have been on a cpap machine starting in 2006 I have not been able to sucessfully get supplies from them. It takes repeated calls, and complaining to get anything done. Why does Kaiser keep using them. Why can't the change to Sleep Quest. I heard lots of great things about Sleep Quest.

    3 Votes
  • Aa
    Aaron Feb 21, 2009

    I have also concluded that Apria is the most poorly managed business that I have ever encountered. Other than the incredibly long waiting periods to get anything accomplished, they also continue to bill me for charges that have been paid. They call my phone, and whether I answer or not, it simply says, "This is apria healthcare trying to reach you with an important message. We will call back later." It gives you no opportunity to speak with anyone about what they might be wanting. And when you attempt to get anyone on the phone to speak about it, it just doesn't happen. Then they eventually turn your name into a collection agency, so that they can collect over and over again. Finally, when you speak to someone at Apria, they tell you that you have already had your last payment, and it's settled. You almost want to believe them, until they send your name to the collection agency next month again. As sad as this is, the repeated number of false billing is now going to make me most likely turn to legal action. I really just would like them to end this.

    2 Votes
  • Mo
    Monica! Jun 10, 2017

    @Aaron Aaron, I know this was a long time ago, but what happened. We are going to our congressional members office and see what rights we have. Would like to know what happened with your legal action.

    0 Votes
  • Ca
    Cathy Mar 05, 2009
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    I live in Pa and I should have known that Apria was a worse company I had delt with. They told me that I should run hoses all over the house due to my oxygen need. I have 2 children one that is autistic and one is still learning to walk. It's a safety hazard. Those people don't care. I was suppose to have equipment the day when I got my refill and Apria doesn't have the equipment due to patients being on a high flow rate. They also told me that they are putting me on a once a month with other patients, which isn't good if I need a refill, it's oh well I gave you another tank.

    2 Votes
  • To
    Tony Williams Feb 20, 2018
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    a verified customer
    Verified customer

    @Cathy apria put me on a two month plan. at first it was the same quantity but on a two week span. now i am locked into my home because to leave i need oxygen supplements.
    they also keep telling me that i am on 2 lpm and i cannot increase it. i asked if they had read my chart or consulted my doctor. i asked which doctor apria has that rewrote my prescription
    my prescription from a medical pulmonary doctor states "2 to 4 liters per minute, increase with exercise of exertion".

    0 Votes
  • 1b
    #1 biller Mar 07, 2009

    One thing for all to know. Apria has this new Document call the SSRA, its a form they bring out to you when they deliver equip. ON the back of that form it says you agree to submit payment to apria in full in 30 days weather or not your insurance responded to the claims. Also they have there billing department on this Reacuring Credit Card race to see who can get the most credit card on file and bill monthly regularly. IF you write down you Credit Card# on that form and you sign the form. That peice of paper is a document for the company to automaticaly bill your credit card. Without advising you first. Watch out for this. If you sign its legal for them to bill that Credit Card...

    2 Votes
  • Da
    David Mar 13, 2009

    I'm going to be specific: My problem has been with Apria in South San Francisco. About a year ago, I was to get a new CPAP machine. While in the office to receive training on its use and receive a machine to test for a week, I asked for a special mask because the one that comes with a machine will not work for me; they embed themselves into the bridge of my nose. They gave me the mask I requested, I unwrapped it and tried it on. When the meeting was over, I packed the machine up, and there was no room for my new mask. I set it aside until I finished closing the carrying case. As a result of one or all of my medical conditions, I have a memory problem, and I left their office without my new mask and did not realize it until I went to bed that night. I called them the next day and asked that they put it aside for me and that I would pick it up when I returned. The woman on the phone avoided responding directly to that request. When I went to them again to return the test machine and accept my new machine, I was told that the mask I had accepted at the previous meeting had been given to another patient and they would send me another. It's been a year and I'm getting masks from cpap.com and Apria will not respond. I have informed Kaiser that I shall NEVER go back to Apria again. I'm looking into other ways to deal with my obstructive sleep apnea. Apria is filled with crooks and liars and thieves. Watch out for them!

    2 Votes
  • Wi
    willoie Apr 08, 2009

    I worked for Apria as a tech for 5 years. Absolutely the worst run company I've ever seen. The personell (my fellow techs) were great we had, to be to conceal the negligence on the company's part. The problem with apria starts really at the top. My relationship with company has been well documented and was well known for it was an adversrial relationship almost from day one. Integrity does not exist on the managerial and above level. If what I have seen and documented in my five years is prevasive throughout the entire company, I would not be wrong in saying there are many patients at risk. Apria breathed a huge sigh of relief the day I took another job. They wanted to get rid of me but I keep excellent records. I wanted to blow the whistle but I had too many friends employed there. Sorry it took so long to Speak

    2 Votes
  • Lo
    Lonimeeka Jul 08, 2010

    I only dealt with Apria for temporary oxygen for my three month old recovering from RSV. It was a HORRIBLE experience working with them. Getting any one to answer questions was a struggle and, even though I had several appointments for oxygen pick up, they never showed. Finally, the guys shows up today THREE DAYS after my appointment. I told him we were expecting him three days ago. His response? "Yeah, well..." That's it. I will NEVER deal with this company again if I can help it. They are rude and horribly inefficient.

    1 Votes
  • Ri
    Rita Wilde Aug 12, 2010

    My maintenance service with this firm is a negligent action in civil court. Repeated requests to this firm's service department have been ignored. Due diligence on the part of the company is to be considered if you have annual requests for maintenance related to the performance of the equipment. Repeated arrangements for appointments were taken by the service department, yet the actual arrival of service personnel to check, change filters, and certify the equipment were missed over the period of three different months contiguous. Follow-up monthly calls were noted yet no physical action was obtained. If another service provider is available in my area, with acceptance of Medicare payments, I will find them.

    2 Votes
  • Ca
    Carl Marcois Sep 25, 2010
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    a verified customer
    Verified customer

    My name is Carl I worked for Apria . I am trying to get together a Class Action Law Suit.
    Please get in touch with me so we can contact Kerr & Wagstaffe, they are in San Francisco and have dealt with Apria before in a former class action lawsuit. Their ## is 415 371 8500.
    Please get in touch with me so we can move ahead, , , I am very serious

    Tahnks,
    Carl
    928 234 2778
    Make em pay!!!

    2 Votes
  • Jo
    Johnd38 Dec 20, 2010
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    a verified customer
    Verified customer

    Apria has the Worst "service" of any place that I've done business. It is Non-Existent!! They do not respond to inquiries & delivery is extremely poor!!! There have to be others, who are willing to do this simple task.

    1 Votes
  • Ap
    apria Healthcare Dec 20, 2010
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    Thats is the Company attitude "it is what it is" I am surprised they are still in business! Besides screwing the Patinets it serves, it is the most dysfunctional Company I have worked for.

    2 Votes
  • 1c
    1cac Dec 31, 2010

    My husband's insurance was billed over $10, 000., for supplies that were received from Apria. I discovered I could have purchased them myself for $1, 000. As if that weren't enough, of a profit for them, I have now received bills from Apria asking for payment of the amount that was denied by the insurance.

    2 Votes
  • Hi
    Hilcom Jan 08, 2011

    Apria uses 4 call centers in USA to field calls from customers. They also use call centers in India. The last straw was when I tried to call my local office for a delivery change. Since all calls go to a regional call center, the lines are tied up for longer than I wish to wait. So much for emergency service! However, I did find a backdoor open in their call answering software and can get to my local people directly. The picture is me in a disguise.
    Last week, an elderly woman in Wisconsin had a power outage that lasted two days and shut down her concentrator. She ran out of oxygen canisters and tried to call Apria. The call center people were out that day or the lines were too busy.
    She died.
    (I made that story up out of bits and pieces of real events)

    1 Votes
  • Te
    Ted Ryski Mar 09, 2011
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    Verified customer

    Working in the DME business for many years, I started working for Apria a few months ago. When you compare them to the other big DME companies, they are great . Lincare, Roadtec and PPS all only care about the money and numbers. At least with Apria, the branch manager has more say into any situation than the other companies. If you have any issues it is not the company as much as the branch manager and maybe his superiors need to know what they are doing. I know as I am a manager and the patient is first at my location. Even for the walker or neb for a child. We all know that we lose money on items like this. It is all about patient care and service and some people are into the business too long and may have forgot this. This whole industry is a mess and it all started in Washington DC

    0 Votes
  • Bu
    Bummed in NC Mar 23, 2011
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    Verified customer

    Aprea is truly terrible, and I think they and my former sleep therapist may have scammed me. The sleep therapist told me that my insurance company was insisting that I now get all cpap equipment through Aprea. My insurance company later told me they said no such thing. Aprea is also adding charges to my account that my insurance company has told me they are "100% sure" I do not owe. Aprea will not return my calls. When I have gotten through to someone, I have been "accidentally" disconnected or just transferred on to an answering machine which no one responds to. I continue to get harassing phone calls from call centers in India about my alleged bill. Do not deal with this company.

    0 Votes
  • Sa
    sarahhazel Apr 05, 2011
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    a verified customer
    Verified customer

    I have been with apria for two years and have nothing but trouble since day 1. My 3 yr old daughter has a trach and we need new ones but we dont receive them. I have doctors orders for 2 a month but we only receive 2 every 6 months. Somone has to correct this before my daughter is dead because if that happens i don't care what i have to do i will sue them. If anyone can help me please call me at 816-803-5406 or email me at [email protected] Thank you please save a life.
    Sarah Hazel sedalia, MO

    2 Votes
  • Wm
    W.M. HILBURN Apr 07, 2011

    Norm Payson(CEO Apria HealthCare) has previously been Chief Executive Officer of two publicly traded health plans, Oxford Health Plans as the "turnaround CEO" (1998-2002) and Healthsource, Inc. as co-founder and CEO (1985-1997). Prior to Healthsource, Dr. Payson was Chief Executive Officer and Medical Director of a 120-doctor physician group practice. He became the "darling of the HMO's" by dropping sick customers that that were using the insurance, raising premiums of the healthy customers, and denying coverage to new customers with preexisting conditions. With more profits and fewer customers, he was able to reduce administrative staff. Sure enough, the company became Profitable! These practices will soon be considered illegle in the new government Health Care Program. It takes a certain type of personality to do this kind of dirty work. Those people are called "Sociopaths", and are usually found as characteristic of criminals.
    Norman's annual income while at Oxford was $75M and $115, 375, 414 when he excersised stock options. Now he make far more than that. His total worth is estimated to be over $1B.
    Is this a Great Country or What?

    0 Votes
  • Sa
    sarahhazel Apr 08, 2011
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    a verified customer
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    please help me i need trachs for my 3 yr old daughter.

    3 Votes
  • Ha
    hateapria Apr 27, 2011

    Apria is the worst company I have ever dealt with. I have struggled for a year to get cpap supplies. I started with them in ny and then got transferred to california. no one returns my calls. I end up calling ny after hours due to the time zone difference begging for someone to call me back and no one does. I sent an e-mail and got an 800 number. after spending the entire afternoon on the phone with them - the final answer was we can not help you you have to call the ny office when they open. I had not gotten any supplies in a year — and am doing two things (1) going to another doctor that does not use apria and (2) going to find a lawyer

    0 Votes
  • Hi
    himanisilky Jan 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Apria health care.. I hate them.. I tried to log on complaint.. but there is no way...!! I seeked brest pump rental from apria through insurance... with change of insurrance I kept cross checking the amount I need to pay with the breastpump rental... but evrytime the caller (customer service person said I have to pay only $5 per month and no more) then when few months passed, I came to know I am being charged more than $50 per month... which is hugh!!! it was like a shock to me.. we called back to customer service and they said nothing is in their hand... my question is if they r not aware of charges.. who made them for customer service???
    I can never forgive apria healthcare... for what they did.. after all this I ended up paying more that $250...

    Shame on u apria!!

    1 Votes
  • Ap
    apria Healthcare Jan 04, 2012
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    a verified customer
    Verified customer

    My name is carl marcois I worked their as a delivery driver, as I have mentioned before. I feel for all you patients out there. I know that when I worked there the company was using unethical practices to obtain more money from insurance companies. half the time they did not deliver what they were suppose to deliver. james donohue, based out of henderson, nv. who was my miserable boss from hell really does not care about patients or people that are sick. it is all about money and greed. I can not and will not treat patients or people like farm animals, actually farm animals get treated better. this has to be the worst of the worst companies that I have ever worked for.. I would like to see them dismantled and shut down. any comments by patients or former employees would be appreciated. thank you, carl 01/04/2012

    1 Votes
  • La
    Lani57 Apr 01, 2012
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    a verified customer
    Verified customer

    Apria continues to bill for rental of the cpap unit that was purchased in full. I continuously call, write, refuse to pay them. I have challenged the collection agency and continue to get the runaround. I have spoken with the middletown, ny office manager and made an agreement to send a final payment (compromise) and continue to get billed. I think I may start to make check payments monthly in the amount of $0.01.
    I have two friends who are experiencing the exact same situation.

    0 Votes
  • Pa
    Patricia Luce Oct 08, 2016
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    a verified customer
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    These people are horrible. If I couldn't find a job and couldn't eat I'd starve to death before working there. Please SOMEONE put them out of business before someone you care for dies because of their lack of caring or their lousy attitude. THEY JUST DONT CARE!!!

    0 Votes
  • Gr
    Greg Hillock May 23, 2018
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    a verified customer
    Verified customer

    I am in florida and apria is the worst company I have ever dealt with. I am dying, and get no responses from them, except [censored]. we all need a group lawsuit lawyer that can find justice. maybe when I die, my siblings can benifit from my death, that apria caused. john hillock 5617068910

    0 Votes

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