rip off, bad customer service
I was also one of the unlucky people to be switched over to Amigo when National Power went out of business.
Sometimes I get a bill from them, sometimes I don’t. I have NEVER received a call from them on neither my home phone nor my mobile. I have to call them to find out how much my bill is or to make a payment. AND, every time I call, I am on hold AT LEAST 35-40 minutes before I can actually talk to someone! I have tried to set up my “MY AMIGO” account online but I get an error message each time stating “We could not locate this account. Please ensure that the information you entered is correct.” I recheck and re-enter the information from my bill and still get the same error.
On December 12, 2008, I called and after being on hold for almost an hour, a customer service rep answered. I told him that I needed to make my payment on the newest bill that I had for $189.00. He told me that he could not take my payment because a disconnect notice had already been sent out a few days ago and that I would have to go to any Wal-Mart and make a payment via a MoneyGram ExpressPayment and that I had to pay $349.97. When I asked why I had to pay $349.97 when my bill was only $189? He said that another bill had already been sent recently and that I would have to pay that amount also in order for my service to not be disconnected and that it had to be paid before December 29. I told him that I had not received a new bill for the additional amount and asked if he could email it to me. He told me he could, got my information and said that he would send it immediately. I told him that I would go send the MoneyGram as soon as I got off the phone. I did, he didn’t. I still have not received the new bill, email or U.S. Mail. I have never received the infamous disconnect notice that was sent out either.
Today is December 29 and at approx. 10:45 this morning, my power goes off. I immediately called Amigo. I was on hold for 1 hour and 12 minutes and finally Eileen anwers. I told her that my power just went off. She asked for my account number and then puts me back on hold. She comes back on and says, ” Ma’am, we just sent a re-connect request to Centerpoint this morning.”
I asked why they would just send it this morning when I paid the amount that I was told to pay 17 days ago on December 12. This is when things get fishy. She said, “We sent a disconnect notice to Centerpoint electronically on December 12 and then you made your payment on December 12 so on December 13, we sent Centerpoint a re-connect notice.” I asked her “If you sent it to them on December 13th, why would you send it again just this morning?” She tells me that after they sent the re-connect request on December 13th, Centerpoint denied the request. I asked “Does it say why?”and she says “No.” I asks, “What day did they deny the request?” She says, “I don’t know.” I asked “Why didn’t someone re-send it before today?” She says, “I don’t know. All that I can see is that it was sent to Centerpoint sometime this morning and that it will take anywhere from 24 to 48 hours to have my power restored.” I asked if there was someone else that I could speak to or if I needed to call Centerpoint to find out why it was denied and when my service would be restored? She says, “There is nothing more that we can do. The matter is out of our hands and if you keep speaking to me in that tone, I will terminate this call right now!” Can you believe that? My tone….MY TONE!
I hang up, call Centerpoint’s 800 number for power outages. I was on hold for approx 2 minutes and a lady named Cathy answers. I explain to her what Eileen at Amigo tells me and she looks up my service address. She then tells me that Amigo sent a disconnect notice on December 22 to terminate my service on December 29. She said that did not send anything on December 12 or December 13 and that they have only received a disconnect notice, not a re-connect notice. She said they could not deny a re-connect request for me if they never received a re-connect notice in the first place. She also said they they have to receive them by 2:00 P.M. otherwise, my power would not be on until tomorrow. She said that since it was Amigo’s fault, Amigo could send another request and that Centerpoint could do a priority restore so that my power would be back on by 5:00 for sure but that they would have to request it. She told me to call Amigo back right away and tell them to re-send the notice since it takes between an hour or two for the request to come thru. She also told me that Amigo does not have a name on that account and that when I call them back ask them to add my name since they are the only one that can do it.
So, again, I call Amigo. It is now 12:47 and again I am listening to a recording for 32 minutes. Finally, Kerina answers. She is more help and more polite than Eileen was although she also said that she saw everything that Eileen had told me earlier. She said the she did not want to re-send the re-connect request because she was afraid that it would cancel the one that was sent in the morning. I asked her what time was the request sent this morning. She said it only shows AM or PM. I asked if I could speak to a manager or supervisor and she said that I would have to hold. She put me on hold and within 5 minutes, came back on the line and told me that there were no supervisors available. Then she said she talked to a supervisor and he told her that there was nothing that they could do and that he would not request an emergency restore. When I said that I thought she said no supervisors were available, she said “He is available but not to talk to you.” I asked what I should do since my power should not have been disconnected anyway, she said, “You can call Centerpoint back to see if they have received the request yet but other than that, the matter is out of our hands.”
So, here I go again. I call Centerpoint and almost immediately, a rep answers. I tell her what the Amigo people told me and she says that was not very good customer service and checks again for a re-connect request. When I ask if there is someone else that I can speak to she said, “Would you like to speak to a supervisor? I’m not sure there is anything they can do until we receive the request from Amigo. You are welcome to call us back as many times as you need to until you find out that we have received the request.” I told her that I would call back around 2:00.
At 2:20 I call Centerpoint once again. The rep answers right away and when I ask if she could tell me if they received my re-connect request she asked for my service address and immediately says, “Yes Ma’am. We have received it and rest assured your power will be restored between now and 10:00 tonight”.
Thank God for Centerpoint AGAIN. My power came back on at 3:30 this afternoon.
I think it is entirely wrong and should be considered criminal, to turn off power for a bill that was paid almost 20 days earlier. Amazing that Centerpoint’s customer service reps provided more assistance to another service provider’s customer! All of Amigo’s employees should be fired for their screw-up and NOBODY had the common decency to apologize….EVER! I also have still not received the last bill that was supposedly mailed and emailed and still haven’t received a disconnect notice.
I will be sending a copy of this letter to the Public Utilities Commission on the advice of one of Centerpoint’s customer service reps. I called the 800 number that she gave me and the recording states that it could take up to three weeks for a response to their investigation.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing/ customer service
I agree with all the other postings. I have experienced the same problems with Amigo. Billing two months at one time, charging at least twice sometime three times what I was paying with National Power Company. I was fortunate and found out through a call to CenterPoint that I was being changed to Amigo. I called them and was treated very friendly and agreed to a 3 year contract to lock in a low rate (.15/ kw hr). I didn't like the idea of being on a contract but I went with it because the other option was 0.19/ kw hr. Two months went by and no bills. I contacted them. Within a few days I got two bills due at the same time totalling nearly $700. FOR TWO MONTHS AT A LOW RATE! In the heat of the summer the year before I never paid more than $200 to NPC. How can 0.02/ kw hr make such a drastic difference?
When you can get through to the company, it's hit or miss wether someone can speak English. I usually have to talk to a supervisor. They are rude, unhelpful, uncooperative and give the word "amigo" a whole new meaning. I can tell you, I would never treat a friend the way they treat their customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was also one of the unlucky people to be switched over to Amigo when National Power went out of business.
Sometimes I get a bill from them, sometimes I don’t. I have NEVER received a call from them on neither my home phone nor my mobile. I have to call them to find out how much my bill is or to make a payment. AND, every time I call, I am on hold AT LEAST 35-40 minutes before I can actually talk to someone! I have tried to set up my “MY AMIGO” account online but I get an error message each time stating “We could not locate this account. Please ensure that the information you entered is correct.” I recheck and re-enter the information from my bill and still get the same error.
On December 12, 2008, I called and after being on hold for almost an hour, a customer service rep answered. I told him that I needed to make my payment on the newest bill that I had for $189.00. He told me that he could not take my payment because a disconnect notice had already been sent out a few days ago and that I would have to go to any Wal-Mart and make a payment via a MoneyGram ExpressPayment and that I had to pay $349.97. When I asked why I had to pay $349.97 when my bill was only $189? He said that another bill had already been sent recently and that I would have to pay that amount also in order for my service to not be disconnected and that it had to be paid before December 29. I told him that I had not received a new bill for the additional amount and asked if he could email it to me. He told me he could, got my information and said that he would send it immediately. I told him that I would go send the MoneyGram as soon as I got off the phone. I did, he didn’t. I still have not received the new bill, email or U.S. Mail. I have never received the infamous disconnect notice that was sent out either.
Today is December 29 and at approx. 10:45 this morning, my power goes off. I immediately called Amigo. I was on hold for 1 hour and 12 minutes and finally Eileen anwers. I told her that my power just went off. She asked for my account number and then puts me back on hold. She comes back on and says, ” Ma’am, we just sent a re-connect request to Centerpoint this morning.”
I asked why they would just send it this morning when I paid the amount that I was told to pay 17 days ago on December 12. This is when things get fishy. She said, “We sent a disconnect notice to Centerpoint electronically on December 12 and then you made your payment on December 12 so on December 13, we sent Centerpoint a re-connect notice.” I asked her “If you sent it to them on December 13th, why would you send it again just this morning?” She tells me that after they sent the re-connect request on December 13th, Centerpoint denied the request. I asked “Does it say why?”and she says “No.” I asks, “What day did they deny the request?” She says, “I don’t know.” I asked “Why didn’t someone re-send it before today?” She says, “I don’t know. All that I can see is that it was sent to Centerpoint sometime this morning and that it will take anywhere from 24 to 48 hours to have my power restored.” I asked if there was someone else that I could speak to or if I needed to call Centerpoint to find out why it was denied and when my service would be restored? She says, “There is nothing more that we can do. The matter is out of our hands and if you keep speaking to me in that tone, I will terminate this call right now!” Can you believe that? My tone….MY TONE!
I hang up, call Centerpoint’s 800 number for power outages. I was on hold for approx 2 minutes and a lady named Cathy answers. I explain to her what Eileen at Amigo tells me and she looks up my service address. She then tells me that Amigo sent a disconnect notice on December 22 to terminate my service on December 29. She said that did not send anything on December 12 or December 13 and that they have only received a disconnect notice, not a re-connect notice. She said they could not deny a re-connect request for me if they never received a re-connect notice in the first place. She also said they they have to receive them by 2:00 P.M. otherwise, my power would not be on until tomorrow. She said that since it was Amigo’s fault, Amigo could send another request and that Centerpoint could do a priority restore so that my power would be back on by 5:00 for sure but that they would have to request it. She told me to call Amigo back right away and tell them to re-send the notice since it takes between an hour or two for the request to come thru. She also told me that Amigo does not have a name on that account and that when I call them back ask them to add my name since they are the only one that can do it.
So, again, I call Amigo. It is now 12:47 and again I am listening to a recording for 32 minutes. Finally, Kerina answers. She is more help and more polite than Eileen was although she also said that she saw everything that Eileen had told me earlier. She said the she did not want to re-send the re-connect request because she was afraid that it would cancel the one that was sent in the morning. I asked her what time was the request sent this morning. She said it only shows AM or PM. I asked if I could speak to a manager or supervisor and she said that I would have to hold. She put me on hold and within 5 minutes, came back on the line and told me that there were no supervisors available. Then she said she talked to a supervisor and he told her that there was nothing that they could do and that he would not request an emergency restore. When I said that I thought she said no supervisors were available, she said “He is available but not to talk to you.” I asked what I should do since my power should not have been disconnected anyway, she said, “You can call Centerpoint back to see if they have received the request yet but other than that, the matter is out of our hands.”
So, here I go again. I call Centerpoint and almost immediately, a rep answers. I tell her what the Amigo people told me and she says that was not very good customer service and checks again for a re-connect request. When I ask if there is someone else that I can speak to she said, “Would you like to speak to a supervisor? I’m not sure there is anything they can do until we receive the request from Amigo. You are welcome to call us back as many times as you need to until you find out that we have received the request.” I told her that I would call back around 2:00.
At 2:20 I call Centerpoint once again. The rep answers right away and when I ask if she could tell me if they received my re-connect request she asked for my service address and immediately says, “Yes Ma’am. We have received it and rest assured your power will be restored between now and 10:00 tonight”.
Thank God for Centerpoint AGAIN. My power came back on at 3:30 this afternoon.
I think it is entirely wrong and should be considered criminal, to turn off power for a bill that was paid almost 20 days earlier. Amazing that Centerpoint’s customer service reps provided more assistance to another service provider’s customer! All of Amigo’s employees should be fired for their screw-up and NOBODY had the common decency to apologize….EVER! I also have still not received the last bill that was supposedly mailed and emailed and still haven’t received a disconnect notice.
I will be sending a copy of this letter to the Public Utilities Commission on the advice of one of Centerpoint’s customer service reps. I called the 800 number that she gave me and the recording states that it could take up to three weeks for a response to their investigation.
scam artists
I was one of NPC customers when they went out of business. I never received notice of any transfer, NOTHING. I made my usual payment thinking they were just late sending the bill. We left TX in August and after our move we received a $700 bill from Amigo for 2 mo...yes, 2 mo of power usage. I called and asked what the bill was for since I never signed up for service with them. They told me that NPC shut down and they took over their accounts...I was told they sent me an email letting me know. An email? Wtf? I never got an email from them... they said that they'd reduce the bill from $700 to $500 which is still insane. I agreed to pay it just to be done with them. They were told to send a revised bill with the adjustment to my WA address...which I never got. My mother in CA just received a notice via forwarded mail that I'm being sent to collections for the full amount. It's total bs. Did I mention the 45+min wait times to have your call answered? When it is finally answered...good luck talking to someone who speaks or understands english. I never got my money refunded from NCP either for the overpayment on the account with them. Amigo energy is a horrible company that I never would have done business with had I been given a choice. They're the worst I've ever seen...or heard of. Amigo is definitely NOT my amigo.
The complaint has been investigated and resolved to the customer’s satisfaction.
billiing / customer service / disconnection
Let me start by laying out some backround for our home. I've been unemployeed for a couple of months now. Been looking for a job, but having no luck with it. This means our only source of income to pay any of the bills is my husbands military paycheck. Those of you in the military know that it's not a HUGE paycheck, and with several things we're working to pay off money's gotten tight. We've been working with nearly everyone we owe money to with satisfactory results on both ends...except Amigo energy.
Our bill was due Nov. 10th and was the total of $346.08. Starting a few days after we'd received it, my husband and I took turns trying to get a hold of someone with Amigo energy to work out a way to pay the amount over time. It was a higher bill then usual, but I figured that maybe the prior month we only paid a partial amount...I haven't gone back and looked through the old bills yet. I plan too though.
Anyways, it wasn't until Nov. 18th that someone finally picked up the phone. This was after almost two weeks of us alternating who would be sitting on hold for an hour and longer and different points during the days. On the 18th I waited 1 hour and 37 minutes on hold before someone answered my call.
I was told that we had to pay $216 that day and that it had to be a money gram, because we hadn't called before the 10th. I said okay, so if I pay $250 the left over amount will go onto the next bill? The rep told me no, because we had to pay $346 to keep the electricity on. I asked where that number came from and she said that it was the past due amount. I asked where the $216 came from and she said that was the amount due. So I asked if the total amount we owed was around $550. No, she said, we owed $216. Again, I asked if $250 would keep the electricity on and the conversation started repeating itself. When I asked to speak to someone else to get clarification since we were not understanding each other, she hung up on me.
Determined to get at least part of the bill paid, I went to Walmart to do a money gram for $250 and after I parked the car, called Amigo again to make sure that would be enough to keep the electricity on. I walked from the far side of the parking lot on hold. Waited in line for about 45 minutes on hold. Got to the teller, told her everything I needed to do, had her figure out the correct company code (we had to send one previously to the same company when we didn't get our bill and the payment was past due), received my receipt, went grocery shopping for milk and bread (with the last of our money), paid for that, got to my car, and hung up the phone because I didn't want to be on hold driving through town.
Soon after I got home, my husband did as well and I explained everything to him that had happened. We had an appointment that night, so didn't have time for sitting around on hold again. On the 19th, he went to work and I proceeded to call Amigo again... and again.. and again... I had to keep calling back between times I was filling out more job applications and trying to reach the people I had already filled out job ap's with. Suprisingly (not), even though my on hold times varied from 30 minutes to 2 hours, no one ever answered my calls.
Today's the 20th. I called again and waited on hold for over an hour before I hung up because I had a doctor's appointment to attend. Once I got through there, picked up my prescriptions, and made it home again, I called Amigo again. This time after about 30 minutes someone actually answered!
I told him that I wanted to make sure that my electricity was going to stay on and set up a date to finish paying what was now past due and the current bill between the 29th of this month and 1rst of December. The guy I spoke to told me we owed Amigo $501.49. I asked what for since I just made a payment of $250. He said that he didn't see that, did some more checking, asked for ridiculous amounts of information (phone number, address, how we paid, when we paid, referral number, and a bunch of other stuff) to finally say oh yes, you paid that but you still owe $501.49. I asked how our bill had gotten that high. He told me that it was just the amount due now. I said okay, but we paid $250 two days ago. Doesn't that take off about half of the bill? He replied it did, but we still owed $501.49. I asked if our electricity was going to be kept on since we paid 1/2 of that and was put on hold for another 15 minutes.
When he came back, he had a new number of $96.08 that had to be paid before the 24th or our electricity would be turned off. I stated again that we have NO MONEY and had JUST PAID everything that was in our checking account and wanted to set up a payment plan to bring everything current. He said that was impossible since we were already late and they had already been working with us.
They had? WHEN? In over 8 days we had gotten 2 phone calls answered. How in the heck were they working with us?
Anyways, we were going around in circles and I asked for the number to their legal department or who I would talk with inside Copperas Cove so that we kept our electricity going on and he told me that it was impossible to keep it connected unless we paid the $96.08 and then hung up on me.
Now we're trying to figure out how to make the negative dollar amount in our bank account grow into the positive so that our electricity isn't cut off on the 24th until we can pay it 5 days later.
Moral of all this?
AMIGO ENERGY is NOT your friend!
They DO NOT work with you.
They have POOR POOR POOR customer service.
If you're trying to save money, you're better off going to paper fans and candles.
Updates:
A friend of ours has decided to pay the remaining balance on what was due on the 10th for us, and we'll be paying her on the 29th.
We're actively looking for a new electric company, and right now it seems as though Reliant has the least amount of complaints against it. Does anyone have any feedback on them?
ripoff billing
Well, I got two bills for $350 for my home. The bill was for one month and I called to say they sent to different bills for the same month.
Nope I had to pay both bills.
I asked why so high and it turns out, its just a estimate bill and not from the meter.
The turds just guessed how much I owe and sent me two bills, the same amount to the same timeframe to the same house and I had to pay both of them.
I refused and I have no power.
I did complain and they just hung up on me. 'find someone else to powere your damn home."
Im warning you guys, dont do business with them theyre ###s.
I ran into the same scheme about billing at an inflated rate after Hurricane IKE. I had to call CENTERPOINT to request actual meter reading. Two weeks later, I m still waiting. I changed service from AMIGO to another provider recently because of bad customer service. AMIGO ended up charging for the last two months before I got service from another provider.
AMAZING thing is that during the month I had electrcity with Amigo before IKE, my bill was lower than when I did not have electricity after Hurricane IKE. Imagine that. Today, an AMIGO representative I threaten me with legal action and used the scary tactic--referral to credit bureaus.
I told AMIGO representative I was willing to pay my bill as long I got an acutal meter reading done. Still waiting. AMIGO rep continued saying that my bill would be higher if I waited and that I really did not have option to wait. Today, AMIGO could offer me 20% discount off the inflated price when I did not have electricity. I said NO about ten times, but AMIGO rep persisited like a Kirby vacuum sales rep.
It was take the deal now or Amigo is going to take legal action and make a referral to credit bureau. So much for name AMIGO. They dont stand for that.
I imagine Centerpoint is bombared with actual meter reading. As such, AMIGO is in a rush to offer deals to settle. They don't want to bill you for actual meter reading. Imagine that.
DON'T BE FOOLED BY AMIGO; THEY SHOULD BE CALLED FOE.
nasty cust. svc, unless u pay threatens to cut power, fone lines longwait, untrained agts, no fax number
THE DAY PUC APPROVED AMIGO ENERGY'S LICENSE TO SELL -IS THE SADDEST DAY FOR US THE CONSUMERS ! THIS COMPANY NEVER LIVED UP TO ITS PROMISES, SENT SEVERAL EMAILS (10/14 & 10/14/08-UP TO DATE-ADVERTISED 24 HRS REPLYS
LIE, WROTE THE CEO/NO REPLY, -HOW CAN A COMPANY LIKE THIS OPERATE & NOT PENALIZED W/PUC ? DUE TO HURRICANE IKE 'S DAMAGES SCREWED OUR BUDGET, AM ON FIXED INCOME
HUSBAND BEEN OUT OF JOB FOR 22 MTS NOW.
PLEADED FOR AN EXTENSION OR EVEN DEFFERED
BILLING-ANSWER WAS A NASTY nO- WILL CUT THE
POWER IF NO PAYMENT ASAP ? EMAILED A BLISTERING COMPLAINT TO PUC, PLS DO NOT RECOMMENT THIS COMPANY TO FAMILY/FRIENDS
NOT EVEN UR WORST ENEMY. AM SO MAD & UPSET
CAUSE DID NOT HAVE TIME TO CHOSE OTHER
PROVIDERS DUE TO SHORT TIME, WAS W/ RIVERWAY-ANOTHER LOSER, SO PLS SPREAD THE
WORD-THIS COMPANY HAS RUDE CUST AGTS, VERY
SYMPATHETIC & UNCARING ..BBB & PUC HAD BEEN
ALERTED, & HAVE FINISHED LETTER TO HOU CHRONICLE.
this company is bending hard working people over and screwing them hard! i am switching to another company ASAP! they need to be stopped.
this company sucks so bad i never moved in the home service was suppose to go to and no one lives there and they are still try to charge me if anyone knows how we as ripped out consumers can do a class action lawsuit then i would gladly take part of the action seriously dershekee@yahoo.com hit me back if interested
So what else is new? They f**kers to begin with.
illegal billing
Amigo energy is terrible. I do not know how they are in business.Not only, did they raise rates from .11 to .24 in a span of 2 months, We do not live in the city limits and they have been charging us city sales tax for over a year. When I realized what was happening, we immediately switched but also contacted them. They said they were not doing anything about it and a final bill had been sent. I had tried contacting them several times before and was always told someone would call me back. That never happened. I also sent numerous emails. I have filed a formal complaint with the PUC. I also have emailed all of the news media and the VP of AMigo. Someone needs to bring attention to this crooked company. We withheld less than 30% of the final bill until someone would call us and tell us if they owed us or we owed them. Instead not even a week after we made our final payment, they had some creditor begin to call. I encourage all of you who are having trouble with them to go to the PUC, the BBB, and email the vice president and the media!
This company just sucks. Like everyone else, they took over my electricity service from Natgional Power Co., never sent me any notice whatsoever, and suddenly, they doubled my rates. I got a $300+ electric bill for one month in a 550 sq. ft. apartment! My previous highest bill was about $160.
I also had the hang-ups happen to me after attempting 4 times to contact them to no avail. Seriously, this company is a joke!
i called amigo about a problem and an agent named david hung up on me when i told him my problem. i asked for a supervisor and he said no and hung up. i made a big mistake getting involved with amigo... be careful ..don, t get fooled...
I would check with the city for which Amigo was claiming to collect taxes. If Amigo has been colllecting this revenue but not submitting it to this city they are committing fraud. This city may be interested in pressing charges.
As I posted known Addr./Ph. # elsewhere in this Forum..
I noted that I had no good email Addr. for Amigo...
Maybe you could share your info .. & email for a V.P. ?
It would help us all ..to put them on written notice !
THX
Stay away, away, AWAY from Amigo Energy. My largest light bill was $313, and this was in an apartment with NO TV, NO w/d, NO stereo, no NOTHING!
Exactly what happened to me! Amigo Energy is the worst and they are nobody's amigo! Their rate doubled one month to the next, and when I called to complain, they said the new rates were published on their website. I realize they did nothing illegal, but it traps trusting customer into a technicality that Amigo grossly takes advantage of. I knew my variable rate changed month-to-month up or down by a few cents, but never thought they would be indecent enough to double my rate so abruptly!
I decided to split my final bill payments over two months because it was the largest electric bill I've ever had! I wrote the BBB but Amigo employs their legal department to essentially wear me out by repeatedly telling me that they are within their rights, that I owe them, they don't owe me any further explanation and that I should pay up. When I reply that I am not satisfied with the answer, they simply reply with the same thing. That way, when you get tired of complaining, the BBB closes the case as "resolved." Soon after I made my first payment, just a month after the final bill date, I started receiving daily calls from some collection agency in India, threatening me with a bad credit report if I didn't pay in full right away.
The moral? DON'T even try to switch to Amigo Energy!
ripp off
I purchased a house in dallas Jan 08' I have been living in California and payin a mortgage and rent until I was able to move here wtih my job. I get here Aug first to realize that my utilities have been changed from NPC to Amigo. I called amigo they say they sent me emails and called me but I never received any notification from them other then an oustanding invoice. They are charging me 24c a KWH! $800 folks and I have'nt even been living in the house! These guys will not get one red cent out of me. I switched to Star Tex 13c for 2 years and did the out of cysle reader so they can switch earlier. Amigo are gansters and I am reporting them to the Better Bruerau of Businesses and filing a complaint with PUC. How dare they those low down money grabbers!
npc customers scammed by amigo energy
If you're reading this chances are you were one of the thousands of former NPC customers switched over to Amigo energy at the end of last May. My own rate jumped from 13.9 to 24.69 in two months and from reading these blogs I'm not the only one. I urge everyone affected to file a complaint with PUC (you can do this online) and cancel your service with...
Read full review of Amigo Energy and 13 commentsoutrageous charge
After I was switched to Amigo from National Power company they charged me an outrageous charge of .2469 per kwh. I am on the phone with them for 1 1/2, but guess what I am on hold. When one of the coustomer service rep. named George come he said he would transfer me to the supervisor but no one is coming on the line. I am really surpurised that companies like these get thier licences from texas so easily. They are just taking an advantage of the automatic switch. I should not be paying this much.
They do not want to talk to the customer because they know that what they are doing is wrong. I am going to file a complain with the PUC.
Still on hold...
Please do not sign up with Amigo.
Amigo did the same thing to us when NPC went out of business. We ended up with Amigo for a week while we transferred to the company we chose.
Just because our power company goes out of business, we all have to pay these outrageous fees? Ours was $400 for one week!
We should all NOT PAY Amigo and teach them a lesson about ripping off people.
no bill, no access to bill on-line, lied to by employees
First someone came door-to-door in my neighborhood promising a lower rate than I had been getting with National Power Company. I signed up. Then when I hadn't received a call within 3 business days to confirm my change, I called Amigo Energy. I was told that I had already been switched from National Power Company because they went out of business and that my rate for that month was WAY, WAY more than the rate I had with National Power Company. They said they would put me on a lower fixed rate, and give me a $75.00 credit on my next bill. I was told that I would now be able to go online to pay my bill, since the account was now "set-up". I have not been able to "pay on-line", and have not received a written bill from the company. I have talked to several of their representatives and get a different story each time. I would like to pay my bill, have a choice in my company, and be able to choose the rates and not be "Blind-sided" by an outrageous bill that is at the HIGEST RATE in TEXAS!
breach of contract
Amazing - I have never seen such a ripoff - I tried like everyone else to get a bill or rate from Amigo Energyy after I was forced from National Power Company to Amigo Energy. I am under contract with NPC that states they cannot raise the rate by more than 10%, so you imagine my surprise when I finally received a double bill with an apology that NPC client...
Read full review of Amigo Energy and 45 commentsamigo is ripoff
I just received my bill from Amigo Energy after being involuntarily switched from NPC. The first bill never came and when I inquired (after numerous attempts) they said it would come with the second bill. I finally received it and my rate went from 0.125kWh to 0.2439kWh. This is unethical for a company to do this. I have tried several times to talk to someone but can not get through. Amigo is a Ripoff and should be severly penalized by our state and federal government.
I will join thee Amigo scam club, theey are very late sending out bills, theought sometheing was wrong so checked on acct. and called. They deliberately wait till thee last minute to send out bill. If you pay after due date you have to pay a late charge. Understand theat ! BUT ! Then they immediately send out disconnect notice and charge you anotheer $22.00 dollars for theat. When I called got a don't care attitude, so I called back. Was told my payment was posted on thee 19th, guess what, they also mailed the disconnect notice on the 19th. I really would love to get out of contract but only have 4 monthes left, they will not get another extra penny out of me. The reason I found all this out is because I had never been late before. Now I know and I will NOT be renewing my contract withe them. Was also told you only have 4 days grace period from bill due date even if you pay higher amount. Nothing but a rip off and now that they have installed so called smart meter you don't stand a chance. I would tell you to not use this company at all if you can get out of it.
If you are in Texas, New York or Illinois, you might look into Ambit Energy services.
As a consultant, I can tell you that Ambit offers both variable and fixed rate (3, 6 or 12 month) plans, some great incentives and an online account access portal second to none. All this in addition to very competetive rates in the markets they serve.
You can learn more at
http://DFW.JoinAmbit.com
and view my actual Ambit bill from October 2009 at
http://www.energybillreview.com/ambitbill.html
I saw this article talking about another provider in Texas called Ignite Energy. A friend of mine asked me to be a customer and I am not sure what to do. I guess I will stay put. I don't feel like taking a chance on this.
I was also with NPC and then with Amigo Energy. I have since changed to Green Mountain. I agree with all the complaints. AMIGO IS NO AMIGO to me. I received no notice from NPC but read it in the paper. At that time I transfered to Green Mountain. However, Amigo got hold of me without sending me any notice or a call. First thing I received was a bill of $781.23 for June (6/3-7/2) that was mailed onAugust 11 per the postmark on their envelope. This bill included a past due balance of $144.44. This was the first bill I had received. This past due bill was for five days (May 30 - June3) for 840 kw. I think they pushed up the number of kilowatts. I called Amigo numerous times and asked to speak to a supervisor but got nowhere. I filed a complaint with the Publice Utility Commission on August 16, and received a rely on Augut 21 stating that the company had 21 days to call me. Guess what! They never called.
Finally, today, Oct. 2, I finally got thru to a supervisor. She said they were looking into the complaints, (they must have a lot because she said she had a stack on her desk) and could not locate my complaint even though I gave her the complaint number.
She reduced my kw per hour rate to $.165 from $.2419. Now I only owe $585.13 instead of $781.23. I asked to pay the amount in three payments which they refused and told me it had to be paid by October 16, 90 days from the final bill (July 16 which they did not mail until August 11).
I am a senior citizen (69) and do not readily have $585.13 available by then. She then said that I could pay 1/2 now and the rest by October 16. Whoopee! that helps a lot. I will pay half when my social security check arrives on the 8th. I don't know when I can pay the rest.
If anyone is suing this company please let me know. I will join the lawsuit with my testimony! I cannot afford to pay a lawyer to sue so I guess I will have to find a way to pay. HELP !
I have gotten maybe half my monthly bills since I switched to Amigo. They don't send the bill, I don't pay, they give me a late fee, which I pay along with the next bill (IF I even get one). I am getting all my other mail, there is no problem on my end, but "customer service" says they don't know what the problem is.
I have not gotten April or May 2008, and now August and September bills have not arrived. When I call Amigo, they can tell me the amount I owe, but will not provide the statement except through email.
I filed a complaint with the P.U.C. but I think I can smell a class action lawsuit from this. I just want out of the 3-year-contract I signed. I will go back to Reliant before I switch to a company that is out to screw its customers like this.
I also had my rate jacked up by Amigo Energy without prior notification to $0.2439/kwhr, which is higher than their published rate of $0.14 on the PowerToChoose web site. I called Amigo to find out if they made a mistake and they said my fixed rate contract had expired two months ago and they could raise my rates without notifying me. But they raised it from $0.14 to $0.24 over a two-month period, which is an increase of 69% or 30% per month. Apparently they can raise rates up to 30% per month without notifying customers. Amigo said there was nothing they could do about the past, but they offered to lower my future rate back to the PowerToChoose rate if I signed up for another fixed rate contract.
This is a scam. Low teaser rates sign up unsuspecting customers. Expiration of fixed contracts lead to nosebleed rates. After customers realize they have been scammed, the only options are to sign up for more of this or find another electric provider. By my calculations, I have been overcharged more than $600 over two months. I am quitting Amigo Energy. They are a nefarious company with a diabolical business model.
WOW! Guess what? I am in the same boat. Numerous calls, takes forever to get someone to answer, and when someone finally answers it seems like we as the customer is at fault. I finally got through today and was informed my service was going to be turned of tomorrow for non-payment. How could I pay when the list of stored that accepts payment close to home is outdated, when I can not reach customer service because they are too busy to answer my NUMEROUS PHONE CALLS, and the internet service won't allow me to log in? Heck, I was not going to give them my social when they knocked on my door. I would of known of this or given them the info over the phone if they HAD EVER ANSWERED. I am so frustrated. It took over 2hrs of my day today trying to reach an agreement. They would not take payment over the phone since it was due to disconnect. They sent me to money gram to make a payment, when it was obviously their fault for not answering. Also I mistrust them I only gave them my DL number not social, but who knows what the people they hire can do with any type of personal information. They sound very unprofessional. I got to speak to a manager when I asked the customer service rep several times, and she lied to me and told me no manager was on site and then suddenly he magically appears. He was very cocky. I stated that I was given them a chance since they just started a couple of years ago and instead of saying he appreciated my choice to have them as my provider, he was like "Ms. Garza, we have been in business for 5 years since Texas deregulated power, just last couple of months ago we got 17, 000 new customers." Yeah, but how many left their crappy service? I also asked to have my late fees off and I would give them another chance, and he was very defensive. He basically evaded my question on regards to that and I also continously asked them for the total amount of the bill and they did not respond and was placed on hold every time I asked that question. Yes sue them. They deserve it. I switched back to TXU. The price might seem higher, but when you save time, you save money. Do not go with these small new companies. They do not have the regulations and ethics like bigger companies do. I also told the manager that I felt I had been lied to, and he stated that Amigo energy never lies to customers. I was deceived by the people who knocked on my door, deceived by the customer service rep that said that no manager was at the location, and deceived when they have a list of places that do not receive payments for over a year, and deceived by them not providing how much is due. They need to either change their whole system or go out of business.
Unable to reach them on numerous calls and emails for over a month. Delayed billing at 24+ cents per kWh - same scam as described above. I sent them a certified letter and paid them less than half the balance (just paid 12 cents a kWh). I wrote if they don't contact me, they don't get any more money. I switched quickly before they could shut me off - so they can't turn off my power now. Might go after my credit. I'd be willing to join a group to go after them in class action. I also filed a complaint with the Texas Attorney General's office.
Hey guys I am in the same boat...I just got my bill last Friday(August 15th) for $363.00 at .25/kw or whatever and the bill is already due at the end of this week.
So what are you guys doing? Are you paying the bill at 10% plus your rate at NPC? Not paying it all? Should I file a complaint with PUC?
I think these guys need to be sued and out of business. I also think NPC and Amigo could be guitly of colusion but thats just mu opinion.
Any advice on the next step guys?
I too have just gotten ripped off. They have said like alot of you know, that they sent out my bill, which I have never recieved which is weird because they were able to send the notice and the change in cents/kwh just fine. Also get this, I check my mail every week, and today not too long ago I recieved a statement dating from July 16, 2008 and the new one August 14, 2008 at the SAME TIME! IF this doesn't raise any red flags then I don't know what will.
overbilling
The company overbilled and lied about it. Amigo attempted a verbal settlement amount and when I demanded a written settlement I was told my service was to be terminated unless I completely complied with the demand of payment by moneygram, no credit or debit cards accepted, knowing I was out of town.
Read full review of Amigo Energy and 31 comments
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Amigo Energy emailscustomersupport@amigoenergy.com100%Confidence score: 100%Supportinfo@amigoenergy.com92%Confidence score: 92%supportpr@amigoenergy.com80%Confidence score: 80%communicationnoreply@amigoenergy.com79%Confidence score: 79%commercialsales@amigoenergy.com78%Confidence score: 78%sales
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Amigo Energy headquarters5521 Westheimer Rd, Suite 1000, Houston, Texas, 77056, United States
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Parallell Universe! Amigo is a scammer that promises to be your friend. But the real truth is they are the worst Triple rip-off, liars, bad service, customer dis-services, and no friend of mine either! I feel that this person has explained just what also happened to me.
This is the very worst company I have ever had the unpleasant experience to be paying money! I have tried and tried to work with them, but there is never a common ground, or concession by un-Amigo. They try every possible way to get more money. Especially when they charge for a late notice and a reminder of the late notice. That is double dipping to the max! Then you get a fine for late payment too. That is a really cold-shot triple rip-off!
I have sent an official complaint to the Public Utilities Commision and I advise everyone else to do likewise. I have received a response from them stating that they will keep me informed of any new developments.
I also sent one about National Power Co., just in the outside chance that they will ever recover my $250 deposit
which disappeared between them and "mi un-Amigo". I am also transferring my service to a more "tried and true" company.
This is the worst COLD SHOT triple rip-off company ever. Everything the last person wrote happened to me in almost the same ways over the last 4 months. It must be a Parallell Universe.
File an official complaint with the BBB, and the Public Utilities Commision in Austin, as I did, and also about National Power Co. My $250 deposit disappeared between NPC and Mi Un-Amigo. Doubtful I'll ever see a penny of it, but it's worth a try.