AmeriGas Propane’s earns a 1.3-star rating from 8 reviews and 486 complaints, showing that the majority of customers are dissatisfied with propane services.
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Fraudulent Tank Fill and Overcharge
I am yet another victim of Amerigas fraudulently charging customers. In short, they charged me for propane I didn't actually receive. I was 25% full on a 500 gallon tank and was 85% full after they filled it per the gauge. I was billed for 70% fuel. They claimed to have filled the tank to 95% because of the cold temperature and stated my gauge might not reflect this. I have never had a problem with my gauge, but that was their excuse. The meter ticket had the wrong customer information on it to boot, which they also said happens from time to time. Amerigas would not make good in the matter. They are outright cons, and are the highest priced fuel company around additionally. Once my tank is empty I will have them remove it, and I would like to forewarn others of their fraudulent practices so they aren't similarly victimized. Now I see on the news that they have even been shorting 20lb grill gas bottles. Steer clear of this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Refund
I have recently decided to change propane supplyers. We have amerigas and I have always felt they were over charging us. My research shows that they charge at least one dollar more per gallon if not more than other LPG supplyers in my area. They are rude on the phone and act like they are the only one to get LPG from. Its take it or leave it. IT took a couple of years but now my most better half agrees with me. Now amerigas refuses to refund our credit of $33.00. I am disabled but that does not matter to them.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
overcharging the public
I had switched to AmeriGas in the end of October 2008, I got my 250 gallon tank around the 7th of November.When I called to get it filled, the office lady told me that it would be about $560.00 since I was getting a new customer $1.999 a gallon first fill special. I was shocked at the amount.I asked her how she came up with that price, she then told me that...
Read full review of AmeriGas Propane and 40 commentsLACK OF SERIVCE
February 18, 2009 Sirs or Madam, My name is Christina Scripture. I reside in Pennsylvania and by default am a unfortunate customer of yours. I am writing this because I have spent 4 consecutive sleepless nights due to being held hostage by your company, Amerigas. I moved from Maryland where I received my heat in the form of natural gas. I bring...
Read full review of AmeriGas Propane and 3 comments
35 Deg. / 5 days no heat. Gas turned off!!!
Almost $2000 for a tank of propane. Had a verbal agreement and been making payments. Never got an overdue or termination notice. Last check was mailed to them on Sept26. I received a new statement the first week in Oct. Oct.10 I received my first termination notice ever.It was dated a week prior(Oct3rd). It said the balance had to be paid in full or...
Read full review of AmeriGas Propane and 3 comments
Overcharged
When I switched to amerigas at a very small cottage I was renting they replaced my 150 gallon tank with a 500 gallon tank. I told there driver this was way more gas than I usually get but he set the tank anyway. There is no doubt that the valves on the tank were leaking gas, the odor is unmistakable, I reported leaks and they were never fixed. I was on a c.o.d. plan and after I did not call to have tank filled for about 9 months (I started heating with electric heaters) they sent me a bill for 125.00 for tank rental fees.
The complaint has been investigated and resolved to the customer’s satisfaction.
Amerigas won't show up to fill our tank, waiting 5 weeks and NO communication.
They are price gouging, the local company, Ed Staub and Sons are charging $2:15 per gallon delivered. Amerigas is charging $4:50 plus per gallon.
Closed account with amerigas new ellenton sc 2012
tank picked up no balance on account. In summer of
2017 they decided to start billing for tank rental
out of thin air. Multiple calls to them response was
error taken care off. Continued to get same bill in
mail and phone calls at my house, Same response.
Turned me over to collections, NO RESPONSE.
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
I have had service if you can call it that for the past 9 months they have charged for emergency service when I was told they would not due to the fact that there was a leak in the regulator and it needed to be replaced, by the way it was never fixed. They have over charged for the deliveries I have sent letters and called and no one bothers to even look into it. The customer service is non-existant. We should get together and see if we can find an attorney who will file a class action lawsuit.
About AmeriGas Propane
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AmeriGas Propane Contacts
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AmeriGas Propane phone numbers+1 (800) 263-7442+1 (800) 263-7442Click up if you have successfully reached AmeriGas Propane by calling +1 (800) 263-7442 phone number 0 0 users reported that they have successfully reached AmeriGas Propane by calling +1 (800) 263-7442 phone number Click down if you have unsuccessfully reached AmeriGas Propane by calling +1 (800) 263-7442 phone number 0 0 users reported that they have UNsuccessfully reached AmeriGas Propane by calling +1 (800) 263-7442 phone numberCurrent Customers+1 (800) 427-4968+1 (800) 427-4968Click up if you have successfully reached AmeriGas Propane by calling +1 (800) 427-4968 phone number 0 0 users reported that they have successfully reached AmeriGas Propane by calling +1 (800) 427-4968 phone number Click down if you have unsuccessfully reached AmeriGas Propane by calling +1 (800) 427-4968 phone number 0 0 users reported that they have UNsuccessfully reached AmeriGas Propane by calling +1 (800) 427-4968 phone numberCustomer Service
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AmeriGas Propane emailsfb@amerigas.com100%Confidence score: 100%Supportchris.ransom@amerigas.com94%Confidence score: 94%sales
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AmeriGas Propane address9513 Hull Street Rd Ste B, N Chesterfld, Richmond, Virginia, 23236, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 01, 2025 - View all AmeriGas Propane contacts
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We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
I have worked in the LP gas Ind for more than twenty years.
And have worked for the majors like Great plains gas, National Propane, Witch was bought out by Columbia Propane, Witch was bought out by Amerigas, (don't work for them any more) And living in northern MI, Were in the winter we can have weeks on end with temps below zero deg. We NEVER fill our tank to more than85%. In the winter, And never more than 80% in the summer, If you fill a tank to 95% you are just asking for trouble, If the gauge on that tank is off by five percent, The driver just filled it liquid full, That was pure and simple driver error! Tanks should always be filled using the spitter/liquid level gauge on the service valve, Not by the percent gauge.