American Signature Furniture
Reviews and Complaints

American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they use to."

Do not do bsuiness with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.

I have to prefice this with the fact that we are in our 50's and have no children and the furniture we have we are very gentle with and take very, very good care of...with that in mind...We shopped and shopped for furniture for two months and decided on quite a few pieces at American Signature in Plymouth Meeting, Pa. We had chosen a sofa, a chaise lounge, a living room chair and an ottoman which were very attractive on the showroom floor. We made the purchase and then the problems began and have been on-going for three months! First, we were told they could only deliver the sofa and the other pieces were on back order - ready in two weeks - yet we were being billed from day one. When the chaise arrived we tried sitting in it for a day or two and it seemed the back had no support. We called and they sent out a "furniture technician" who found that the piece had probably been dropped because the back support was cracked in half. We returned that for a credit, yet still charged the delivery fee for it. Next, the chair we ordered ended up being a floor model that had scratches and dirt marks all over it, returned that, but still they charged the delivery fee. Next, the top of the ottoman's upholstery started to come loose from the piece and now the sofa arms are creaking and every time you move or sit on the sofa it cracks and cracks. I just called again and the "furniture technician" is coming out in a week. This is absolutely ridiculous! Why should anyone be paying over $1500 for furniture and every piece that is delivered is damaged or defective and needs repair. This is worse than used furniture! It is absolute junk! I would not suggest anyone ever buy anything from American Signature - it is really made of crap pieces of wood and materials that are just nothing but junk. They seem to make the money in their delivery fees! Ridiculous!

Bought queen bedclassic cherry headboard/footboard/rails and slats#rf-320r153q-g cost $213.99 . At home assemble bed found acrack on bottom of head board. Icalled the store and advise them of my problem, was told to bring bed back I have no means of transport to return the bed I paid to pick the bed up for me.I said i will have to pay another money to return the be d costing more than the bed, so I told the acting manager at the store give me a discount then i might be able to fix the item myself they refuse . pleas help me solve this problem and take this product off the market I think it is a recall lots of people has return this product the sale store people told me. It was purchase on 7/22/2010/pick up on 7/26/2010 report the problem on 7/27/2010 told to file a report. my name is Christine Lutchman 220 sable cir covington ga 30016 /[protected] or [protected] cell

Purchased a couch from them in Jan-March or 2009. Reason being between JAN - MARCH, didn't have the couch in stock finally delivered then it was defective, got another missing legs/ got another missing legs and sagging, sent a guy out and installed legs "NOTE the repair guy was very good", but you can only do so much when fixing junk. When they opened the cover underneath It was very clear that the furniture is garbage, it seems to be made of old pallet wood- the type of wood that they use to deliver products on. They repaired it and I thought it be okay, but after months the couch really sagged, I called and they would not do anything for it, I was offered a refund but I wanted it fixed and thought I'd still give them the benefit. After the repair it last for a a few months and started sinking/sagging again. I called and was informed they offered me a refund before MINUS DELIVERY CHARGES and I thought that was crazy, I should lose any money because they sell low quality furniture, NOTE : had taken a few hours of work 2 x's to pick -up the original purchase. Now 1 year later the legs fell of when trying to move it to clean. I offered the couch for sale, for less than 1/2 of what I paid just to get rid of it, to no avail 7 people that came to look at it thought it looked great but was horrible to sit on, I finally offered it to a friend to use in their rec room w/ their kids- they didn't even want it because of how bad it sags.
The bottom line, I will never buy another product from American Signature Furniture again, nor the co who's name is on it Rooms Today. Actually the people that came to look at it when offered for sale realized the poor quality of the furniture and realized they wouldn't even waste their time shopping there.

The main problem is, when I 1st went to purchase the couch- they wouldn't sell the one off the floor, and they kept getting replacements in for instead of the floor model ? makes me wonder if it was a bait and switch from the beginning. And after seeing the construction of old pallet wood used to make them !

I've realized NEVER AGAIN as well as anyone I know will we shop at American Signature or rooms to go stores. Pay a little more from a Real Furniture Store...

We were moving and needed a sofa and love seat. When we first inquired, we were told that delivery takes between 3 and 4 days, so we decided to make the actual purchase closer to the date of our move. When we made the actual purchase, they were suddenly "very busy" and the delivery date changed to 11 days after our purchase. Two days before the scheduled delivery we received a call informing us that the sofa would be delivered, but the love seat was no longer available, even though, at the time of purchase, there were supposedly 55 of these sets at the distribution center. The customer service rep didn't seem to know why the love seat was no longer available; "Perhaps the manufacturer discontinued it. Would you like to make another selection?" "NO WAY! Just refund my money IMMEDIATELY!" After reading these posts about the quality of the product, I am actually happy that they made such a mess of things.

I purchased a dual sofa recliner and was told by the saleslady all furniture is inspected before delivery. So May 26th 2010 my sofa arrives...on June 2nd the recliner won't go up or down. It is locking. My husband looked at the bottom of the sofa and the support rail on the back left side is bent which was stopping the recliner. I called ASF on June 2 as the weekend was the Memorial Holiday weekend. I was told I had to call within 7 days, and now have to wait TWO weeks for someone to come out and look at the sofa. Seriously, technically, upon counting business days it was only 5 days. The sofa just needed to be replaced. I can't understand why you would make a customer wait two weeks for someone to come out and look at a bent thick piece of metal and then wait another week for probably for which will be a replacement anyway.
NEVER SHOPPING HERE AGAIN. I am going to the Furniture Consignment Shop where I get to sit on what I am actually buying...not sit on a sofa in the showroom and get shipped a piece of junk later. Period.

Purcahsed sofa bed 2/3/10. paid cash picked up on 2/5/10 shorted 2 rust pillows. reported on 2/5/10 spoke with marquis satated he will order replacment. after 105 days and repeated phone calls to marquis scott melinda and 3 e mails. we are still with no pillows. my receipt states 6 pillows and we have only rec 4. this company has terrible customer service.in todays ecnomy. you would think they would want to take care of their customer. very frustrated..

as of february 25, 2010 i ordered a 3 piece set of furniture and was told by ayoung girl that i could order this set and it could be in as of april 30, 2010 and i called on april 28th and was told that the chair of the set was not even obtainable anymore and the other two pieces would no even be in until the 21st may and that was not a 100 % thing and come to find out i was not the first person that it had happened to. so i waited two in a half months for absolutele nothing and was never informed of anything had to call and find out on my own so i have to say that i was unbelievably heart broken because this is my first placeand my first set of furniture that i fell in love with and everyone knows how it fells to fall in love with something and not b able to abtain. so all and all i have to say that i was very dissatisfied. so be aware of what you are ordering and make sure they will have it or actually order it.

i am very upset with this furniture store. I walked into this store looking to buy furniture for my apartment on march 20, 2010. After about an hour in the store, i've made a decision to buy seven items. i called the sales person for help, he took down some ticket numbers and left. he then comes back a few minutes later and saids, "those items won't be available till april 1. i didn't want to accept that and told him, no deal i'm going somewhere else, and left. I go to several places and they tell me the same thing, I have to wait. So i decided to go back to american signature and buy only if they can promise me delivery on the 1st. of april. They said "yes". So a deal was made. I pay for the items in cash. On march 26 i get a call from the store saying that my furnature won't arrive till the 7th of april. I was upset, i called to complain and reminded them that the only reason i spent money in the store was because a promise was made. After 30 minutes of arguing my point and still unhappy, i settled for a small discount on the sale and accepted the new delivery date for april 7th. on april 3rd i get a call from the store again. telling me that my furnature will arrive on april 14! this time i walked in the store to demand my money back i'm canceling my order. they say i have a right for a refund but i have to wait till april 14 for my money! can you believe it! i am very upset with this store!

Purchased livingroom set 13 months ago for approiximately 2, 800. Recliner no longer reclines, I have to pull it out from the bottom, and large sofa began to sink in the middle. When purchased the furntiure was under the assumption that I purchased the extended warranty, however, was put in to the system wrong and told i have extended fabrick warranty. What good is the fabric if the structure is made of poor quality. DO NOT BUY FROM AMERICAN SIGNATURE

1/5/09

I came into the Pinellas Park, FL showroom and spoke with a customer service rep, I explained that the foam on the couch I had purchased on 9-23-09 had degraded and they told me to bring it back and they would exchange it no problem, I started thinking this must be a ongoing problem with this piece of furniture and called back and said I would like to choose a different couch and their response was they would send someone out to look at the couch.
On December 30th a service rep came out looked it over, sat for a second in each position and after our conversation he said couches are made to be sat on in an upright position and not made to be laid on, basically saying it was my fault, he also found a small scuff. He probably didn’t put in his report the staple that he found from the manufacturing that is still in the couch. I don’t see either the staple or the scuff to be a reason or my being living single with a weight of 160lbs. for the couch to fail.
I called to find out on January 4th that from his inspection that they would not exchange or take care of the bad workmanship because of his comments. I asked for a service manager but was told they might be in tomorrow, I asked if they could call me in the morning and the person said they don’t know when they would be in and they have a lot to do but would call me sometime tomorrow.
January 5th, 4:15pm still no one has called, so I called, spoke to Asst. Manager /name removed/ and she said the store manager was not in and would call me back on the 6th.

I stepped into the America Signature shop near Lansdale PA. I finalized a sofa and asked the Sales Representative that if that can be shipped. He told Yes. Then we bought other furnitures too.
At the time of billing the gentleman representative(he does not deserve to be listed as gentlemen) told me that my address is 23 miles from the shop and he can not ship it.(He wasted my 3 hours).

Product Complaint:
Finally we bought another Kaitlin Torquoise Sofa. They exchanged the sofa twice still they supplied a very rubbish set(firts set that reached me was torn at base, Second replacement had a big dirty spot and the third one is even worse). The seats of the sofa are down from all sides now. The back Support is also lost it shape.The sofa i bough is not even $50 woth.

Service:
I opened a servce request in April and they called me in June to take a look. They were wasting my time so that I get frustrated and stop following them.

In August one of the Person from the shop came and said I need to flip my seats to keep them in Shape(ha ha ha).

What a rubbish idea to protect your product.

American Signature CArd:

Never open a card with these people. After getting frstrated with the services I filed a dispute with American Signature card. They did no enquiry and declared the case to be closed. They did not even informed me of the status. They lied of sending communication at my home. The bills they sent reached correctly at my address but the dispute status never reached me.

SO do ead this review before you visit their showroom.

I strogly refuse this company for purchase of furnitures.

They sell crap furniture and Salesmen are also pathetic (at least my experience with sales men is pathetic. The guy wasted 5 hours of mine).

Thanks

I went into American Signature in Brandon during their Veterans Day sale. My wife and I were going to purchase some living room furniture for our new home. When I asked the salesman what kind of military discount they had, the salesman told me that they had no military discounts because the company didn't believe that we should be in Iraq or Afghanistan. As a veteran, I was in total shock and disbelief that a company called AMERICAN signature would abandon the military and service members as they did. I highly recommend anyone that is a veteran/active or supports our military to stay away from American Signature.

Add me to the list of " I should of read reviews b4 i purchased!" American Signature is the worst junk i have ever seen! YOU DON"T GET WHAT YOU PAY FOR ! I purchased a living set, entertainment center & two chairs. 2 of the 5 piece sectional set came ripped and torn, entertain was defective from manufacture. I have sat on the couch 2 days ( meaning relaxing at night to watch the news or sports - 2 hrs at most & under 180 lbs) the cushion is already deformed. If this is 2 days, what will it look like afta 2 yrs? Called cust service, manager could care less. Scheduled another delivery & a tech to fix. New pieces also deformed, threads coming out, substitute leather totally scratched. Delivery drivers could not get outta my house fast enough! I wanted them to take back and they told me to call the store. Obviously, words they had heard over & over. Tech never showed.
I did not expect a $10, 000 sectional for $2, 000, but did expect a little better that RIPPED cardboard, white suffing & air.
SUMMARY: worst made junk ! not worth any $$$. STAY AWAY !

I am making a formal complaint about your furniture. We were told at Value City Furniture that you stood behind your furniture and how good it is. It will last for a lifetime which is not happening. We bought a kitchen table and chairs and now 2 years later all of the chairs are falling apart. The parts of the chairs are breaking off and we paid good money for this set of furniture. I would like to see if American Signature will do something about this problem and fix it.

Sincerely
Ray Roberts
[protected]@sbcglobal.net