American Signature Furniture review: missing parts

I purchased a set of bunk beds this past Saturday May 7th 2011 and made arrangements to come and pick up on Wednesday May 11th. We got the bed here only to find that some of the pieces were missing. We called and they said they would look for them and call us back. 24 hrs later no call back. I called several times and each associate claimed to be unaware of the situation each time and assured me that I would recieve a call back (run-around). Never received one finally spoke with the warehouse mgr., Mr.London after calling repeatedly. Most times there was no answer at all.Explained to the warehouse mgr what happened he said that he was unable to locate the missing parts but could have them in store by Saturday May 14th ( a week after i bought them). I asked would he be able to send someone to put the bed together and he said only if I would pay half the cost of delivery ($65). I have already picked up the bed i explained and why would I have to pay when I am the one inconvenienced. He stated that I should have paid for them to deliver in the 1st place as if the situation was my fault. I am on my way to take the bed back today and redeem my $400. I will never recommend or support American Signature Furniture for anything!