American Signature Furnituredeception

M
This review was posted by
a verified customer
Verified customer

9/2/08 I spent 254.80 at signature furniture store. I bought 2 5' tall bookstands and a single bed frame.
I took the bed frame home.
The 2 bookstands were to arrive in a few days. However, when I called about them I was told they could not get them. Sorry.
They did credit back into my account $211.86..(This was what I paid for the 2 book cases minus the bed frame )and all of this is correct.
Today I went back to inquire whether they had the white book stands in 6' . This is what happened
they had the white book stands in the 5' model. I did buy them however, they raised the price and now I had to pay $256.78 for the same book stands they had sold me previously for 211.86.
They claim they have no knowlege of my previous transactions. However I have the documentation on my Bank of America site.
I think they decided it was not cost effective to sell the stands for the original price and cancelled out my order. May I add the salesman found they had 20 of them in stock.
I think while this may not be the biggest thing they could be doing it should be noted they are doing this. I would happily supply documentation that this was done.
Mila Long

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
    A consumer site aimed at exposing unethical companies and business practices
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
    You'll definitely get some directions on how customer service can best solve your problem