American Floor Mats – Waterhog rugs

Hello,

This has been a nightmare. I first ordered a 8x4 bluestone diamond rug that came in 5 inches longer...I was told if anything it would be a few inches shorter...so after contacting customer support...we were told that we had to pay for shipping the mat back to you folks, then after an email explaining that I was not pleased with having to pay for shipping... i was sent a packing slip. Then we ordered a 8x4 bluestone mat waffle...after I was told this pattern would be more accurate and would come in a few inches shorter...that was fine. We received the 8x4 waffle mat...it looks terrible...there is a seam down the middle and is lifted...appears you guys used 2 4x4 and glued them together on the rubber backing...not only does it look stupid, it is lifted and the waffle pattern does not line up...see pics...I have purchased rugs from you folks in the past...not sure whats going on there. We returned the previous diamond colored rug 10 days ago and have not received a refund for that...This workmanship is not acceptable...and this mat needs to be returned...please send a packing slip to me and I demand a refund! See the 2 pics below

Regards,

Douglas Hartford

View 0 more photos