GreatMats
reviews and complaints

GreatMats has excellent customer support, both through phone and email. However, I have a couple of suggestions to enhance the website's user experience. Firstly, it would be beneficial to have more transparency regarding the availability of products. Currently, there are multiple products that seem identical, such as the 2x2 interlocking rubber floor tile. However, they are priced differently, and it is unclear which ones are in stock and which ones require special ordering. It would be helpful if the website could provide clear explanations and distinctions between these products, along with information on their availability.

Secondly, as a DIY homeowner who is not familiar with rubber flooring, I find the vast array of choices overwhelming. It would be great if GreatMats could incorporate a guide on their website to assist customers like me in selecting the most suitable product based on specific factors like use case, purpose, and budget. By providing a set of consultative questions online, customers could receive guidance and recommendations tailored to their needs. This would greatly simplify the decision-making process and ensure that customers make informed choices.

Overall, GreatMats offers fantastic customer support, but improving transparency and providing guidance on product selection would greatly enhance the user experience for DIY homeowners like myself.

It was like, totally impossible to change the quantity once I entered it, you know? I just wanted to check the balance between the price per mat and the estimated shipping, but nope, the site wouldn't let me do it. So, I had to add five more mats as a separate order item, which was a major hassle, dude. I mean, seriously, why can't they just let me change the quantity to 15?

And let me tell you, the available 'freight' shippers were a total bummer. They don't even bother unloading the stuff for you, man. And get this, they won't even enter your driveway! Like, what's up with that? I had to break open the pallet and offload everything by myself. Not cool, Great Mats, not cool at all.

I gotta say, I won't be ordering from them again. I mean, come on, guys, at least let us know before we place the order that the freight handler won't offload it. And they definitely should've mentioned that they won't enter your driveway either. I had to haul everything more than 150 yards to the barn/stables, and let me tell you, that was no walk in the park.

So yeah, not a great experience with Great Mats, if you catch my drift. I'm definitely gonna be looking elsewhere for my mat needs next time.

The whole process of placing my order with GreatMats was a breeze, and I was pleased to see that the mats arrived right on schedule. Upon inspection, it's clear that these mats are of high quality and have been crafted with care. What really sets them apart is the inclusion of hook and loop fasteners, which ensures that the mats stay securely in place during use. This feature is particularly important for activities like martial arts, where stability is key.

The exterior material of the mats appears to be quite durable, which is great news for those of us who engage in throws and takedowns. I can confidently say that these mats will withstand the rigors of intense training sessions. On the inside, the material feels a bit stiff at first, but after putting them to the test, I found that they performed admirably. Even when I was slammed into the mats, they provided a comfortable and supportive landing. As someone who's not as young as I used to be, it's reassuring to know that these mats can handle the impact without any issues.

One of the standout features of these mats is their firmness. They offer a solid surface to train on, but they also have just enough give to prevent any potential injuries from falls. This balance is crucial, as it ensures both safety and performance. Whether you're a seasoned athlete or just starting out, these mats will suit your needs.

If I ever find myself in need of more mats in the future, I won't hesitate to return to GreatMats. I did my due diligence and scoured the internet for options, and I can confidently say that this website offers the best combination of quality and affordability. Don't waste your time searching elsewhere – GreatMats has got you covered.

The GreatMats website is super easy to navigate, making it a breeze to find all the deets about their products. And let me tell you, the ordering process is as simple as pie! I can't wait to get my hands on their stuff and use it for my grandkids' play area outside. Once I receive and install the product, you can bet your bottom dollar that I'll be back to write a review.

So, I finally got my hands on the product and wasted no time in installing it in the backyard play area. Let me tell ya, those tiles were a piece of cake to snap together. I laid 'em out over some level ground that I covered with weed barrier cloth, and it did the trick just fine. One thing I really dig is that I can rearrange the tiles whenever I need to. Talk about versatility!

Now, here's the thing. The "grass" on these tiles is held onto the plastic grid with these itty-bitty plastic pins. And let me tell ya, those pins ain't up to snuff. They pop out way too easily, and it's a bit of a bummer. But hey, no worries! I reckon it's a small issue that can be fixed without breakin' a sweat. It's just a little flaw in an otherwise fantastic product.

All in all, I gotta say that GreatMats has got some top-notch stuff goin' on. Their website is a dream to use, the ordering process is a piece of cake, and the product itself is pretty darn great. Sure, there's a tiny hiccup with those plastic pins, but it's nothin' that can't be fixed. So if you're lookin' for some quality flooring for your play area or any other space, I reckon you should give GreatMats a whirl. You won't be disappointed, my friend!

I placed an order for a product from GreatMats on a Sunday, and to my delight, it arrived promptly on Thursday. I wasted no time and immediately began remodeling my basement room on Friday night. As I had some bulky objects to move around, I devised a process where I would lay down some tiles, move the objects, and then continue laying down more tiles. It was a bit of a task, but I was determined to create the perfect space.

However, I quickly realized that I needed furniture sliders or glides because the foam material of the tiles didn't allow me to smoothly roll a dolly on it unless the wheels were wide enough. To prevent any sinking in, I made sure to keep these sliders or glides under any items I placed on the tiles. I found a great deal on 16 packs of these sliders at The Home Depot, so I highly recommend checking them out.

Now, let's talk about the appearance of the tiles. I initially thought about trying to match up the wood grain to create a seamless plank floor look, but I soon realized that it wasn't worth the time and effort. There are visible seams between the tiles, some more noticeable than others. However, considering the location of my basement and its intended use for exercise and TV viewing, I am quite pleased with the overall result so far.

As for the durability of the tiles, only time will tell. However, during the installation process, they seemed incredibly sturdy and long-lasting. I have high hopes that they will withstand the test of time and provide me with a reliable flooring solution for years to come.

This product seems perfect for my needs. I have a concrete landing between my garage and house that is dead flat. This means it collects water. Years back, the landing was painted and, because it's frequently wet, the paint doesn't hold up. This solution covers up the concrete and gives me a dry landing. As a bonus, it's slightly soft/springy under the foot, which feels nice when I walk on it. The product was quite easy to install. I cut all my pieces with a standard Fiskers scisor. I hope it holds up.

The whole idea of ordering such an expensive to return product gave me pause. The folks at great mats made this easier by sending me a sample piece. That service and having the product in my hands totally closed the deal. One note, because of the minimum ordering, I ordered several extras squares. This was a really good idea because I messed up a couple by cutting the wrong side. Spending, say $30 on extra squares was totally worth it... And the extra-extras made a good mat in front of my garage workbench.

I gotta say, I was a bit skeptical about ordering this fancy-schmancy product online. I mean, who wants to deal with the hassle of returning something if it doesn't work out, right? But let me tell ya, the great mats people really came through for me. They sent me a little piece to try out before I committed to the whole shebang. And let me tell ya, once I had that sample in my hands, I was sold. No doubt about it.

Now, I gotta admit, I may have gone a bit overboard with the ordering. They had this minimum requirement thing, so I ended up getting a bunch of extra squares. But you know what? It turned out to be a smart move. I messed up a couple of them by cutting the wrong side, but having those extra squares saved my bacon. It was totally worth the extra dough, let me tell ya. Plus, I even used the leftovers to make a sweet mat for my garage workbench. Talk about a win-win!

All in all, I'm pretty stoked about this product. It's exactly what I needed for my water-collecting concrete landing. And let me tell ya, it feels real nice under my feet. Walking on it is like walking on a cloud, I tell ya. So yeah, I hope this thing holds up because I'm loving it so far. Thanks, great mats! You guys rock!

I was so excited to receive my floor from GreatMats and immediately started installing it. I couldn't wait! My subfloor is concrete and it had old black mastic left over from removing vinyl tiles. It was really unsightly and getting rid of it was going to be expensive and time-consuming. I considered using vinyl rolls, but they were too expensive. Instead, I decided to go with interlocking carpet tiles. Even though they were a bit pricey, it was still a big savings in terms of labor.

The installation process was a breeze, just as I expected. It only took me six hours to complete. Before I started, I watched the installation video, which was really helpful. Thanks to that, I didn't make the same mistake that some other customers complained about. They said that the carpet tiles didn't match and looked like they were from different batches. But I discovered the secret: you just have to follow the direction indicated by the arrow on the back of the tiles. This keeps the nap going in the same direction, so they all look uniform.

I did notice one thing that other customers mentioned: the carpet sheds a bit with traffic. But honestly, that's pretty normal for new carpets. I'll have to wait and see if it stops shedding after a few months of wear. If it doesn't, then it might become a major concern for me.

Overall, I'm really impressed with this product. It's such an ingenious system that not only looks great, but also saves you money because you can install it yourself. And as an added bonus, it provides some insulation and comfort to my concrete basement floor. I'm really happy with my purchase from GreatMats.

When I was looking for something to cover the floor in my home workshop, I decided to go with Great Mats Hidden Lock Slate Floor Tiles in Slate Top Lt. Gray and Tan. The customer service was really helpful and they did a great job answering all my questions. They even sent me some samples so I could see the tiles before making a decision.

I really like the PVC tiles because they allowed me to create a custom and cool pattern on my shop floor. The texture of the tiles looks just like real slate, which is really nice. The color of the tiles is solid all the way through, so there's no worry about any faux coating wearing off over time. Plus, the tiles aren't hard and plastic-like, so they're really comfortable to walk on. They also conform to the slight variations in the subfloor, which is great.

One thing I really appreciate about these tiles is that they don't have that strong chemical smell that some other tiles have. My shop doesn't smell like a tire factory, which is a relief. And because the tiles are made of PVC, they're really easy to clean. I can easily roll my equipment around and then just vacuum or sweep up any shavings or sawdust.

I will say that heavy equipment can leave slight impressions in the tiles because they're made of a malleable PVC material. So if you have equipment with casters or small feet, it's a good idea to support them on a block or something similar to prevent any damage.

The only downside to my new floor is that it doesn't have the same sound dampening as carpet. But that's not a big deal for me. I just put down a blanket from my Alma Mater and some other similar items, and that takes care of the noise. Overall, I think my new floor was definitely worth the investment. It makes it so much easier to wheel my equipment around and clean up is a breeze. No more spending hours vacuuming shavings out of the carpet.

I gotta say, my experience with GreatMats was pretty smooth sailing. The checkout process was a piece of cake, no headaches there. Gotta admit though, it wasn't a walk in the park finding all the outdoor anti fatigue solutions and sorting them by price. Some of those types that seem to have the same specs are a real pain to search for. Let me tell ya about my search journey. I was on the hunt for something tough, insulating, and anti fatigue for outdoor use. Ended up eyeballing those pebble top gym floor tiles. Man, those tiles looked awesome, but the price was just a smidge over my budget. So, I scoured the site for alternatives, but came up empty-handed. That's when I turned to good ol' Google and guess what? I found two other tiles made of similar stuff on this very website. Can you believe it? I had to rely on Google to find all three: SKU# PEB34PHSM, PEB34, and PEB10mm. Now, here's the kicker. Some things are listed in one or two tiles that ain't listed in the others. I'm guessing they're all the same since they're made of EVA foam with a "material density: shore C 62". But the website doesn't make it clear that they're just different thicknesses of the same foam. The "PHSM" one claims to be waterproof (which might matter to some folks), but the 10 mil one doesn't mention anything about that. So, who knows, maybe it ain't waterproof, or maybe it is, ya know? Anyway, I hope this info helps y'all out. I'm just tryin' to make it easier for future customers to find all the products that Great Mats has to offer and make informed decisions. Oh, by the way, I'm usin' these tiles as a pad under my inflatable camping hot tub. Maybe y'all could add a section for hot tub pads or above ground pool pads. I know these tiles ain't a perfect fit 'cause they lack UV resistance and drainage, but for my needs, comfort and durability were more important. So, there ya have it.

The website ain't that easy to use, ya know? I tried to buy somethin' that had free shipping, but also wanted to get somethin' else that didn't have free shipping. But guess what? The system charged me the full shipping fee for the whole order, which was like a whopping $200! Can you believe that? So, I had no choice but to place two separate orders - one for the non-free-shipping item and another for the rest, just so I could take advantage of the sweet free shipping deal on the bigger order.

Around 3.5 years have passed since I got myself some fresh dog agility mats from GreatMats for indoor use. However, I've noticed that the color is starting to rub off onto my furry friends' paws, as well as on my training equipment and whatnot.

So, I decided to reach out to their customer service for some assistance. They were kind enough to remind me that the warranty only covers up to one year, and that the color issue indicates that the mats have reached their limit.

Can you believe it? Worn out after a mere 3.5 years of light use?!?

I strongly advise against purchasing these mats!

The representatives at GreatMats were really helpful. I had to give them a call because the calculator button on their website wasn't working. I ended up placing my order over the phone, but unfortunately, when the package arrived, it was the wrong color. I had ordered blue, but they sent me pink instead. When I called to address the issue, the lady on the other end mentioned that the order sheet indicated pink. I responded by saying, "Of course it said pink, that's why you sent the wrong color! It was written incorrectly." She then told me to send it back, and once they received it, they would send me the blue one. Needless to say, I'm not happy with this experience. This was supposed to be my first purchase from GreatMats, but now it seems like it might be my last.

The process of ordering on the GreatMats website is a bit clunky, to be honest. It could definitely use some improvements. One thing that bothered me is the limitation on passwords to only 8 characters. That's not very secure, you know? I mean, come on, we live in a world where cyber threats are everywhere. They should really consider allowing longer and more complex passwords for better security.

Now, let me tell you about my recent order experience. I wanted to purchase 4 mats of a certain kind, but apparently, the minimum order quantity was 5. However, I also needed 7 mats of another type, so my total order was quite substantial. Surprisingly, my order went through smoothly, and my card was charged accordingly. I guess that means it was alright for me to order only 4 of the first kind of mat, but honestly, I'm not entirely sure.

It would be great if the website's ordering process could clarify these things for customers like me. I mean, it's important to know if our orders will be rejected later on or if we can proceed with a smaller quantity. A little more transparency would go a long way in ensuring a smoother shopping experience.

Overall, I appreciate the convenience of ordering mats from GreatMats, but there are definitely some areas that could use improvement. I hope they take customer feedback into consideration and make the necessary changes to enhance their website's functionality. Thank you.

Ordering from GreatMats was a breeze, and I must say, the quality of the mats is top-notch. However, I did encounter a slight hiccup with my recent purchase. You see, I had ordered two mats, both measuring 4'x10', with the intention of fitting them into a very specific area. To my dismay, one of the mats turned out to be 11'x8" instead.

Naturally, I reached out to their customer service department to address this issue. I was met with an explanation that the mats are not always cut precisely to the length listed, as rooms tend to have irregular shapes. They suggested that I simply trim the mat to the desired size. Now, I must admit, this was not what I had in mind when I made the purchase. I expected the mats to be ready-made to fit my space, and the problem lies in the actual size of the mat, not my space.

Despite this setback, I must commend GreatMats for their prompt and helpful customer service. They were understanding of my concerns and offered suggestions to resolve the issue. While I would have preferred the mats to be the correct size right out of the box, I appreciate their willingness to assist me in finding a solution.

In conclusion, GreatMats offers a convenient ordering process and delivers high-quality mats. However, there may be instances where the mats do not precisely match the listed measurements. If you encounter such a situation, rest assured that their customer service team is there to lend a hand and guide you through the process of adjusting the mat to fit your needs.

It was super easy to order a sample online from GreatMats, and they wasted no time in shipping it out to me. I actually ordered a sample from another store too, just to compare. Gotta say, the other guys had slightly cheaper carpet tiles, but boy, oh boy, their foam was thinner and the carpet pile just wasn't as cozy. Plus, the color of the tiles I got from GreatMats was spot on for what I needed. My hubby did some fancy cutting to make a custom kitchen anti-fatigue mat that perfectly fit the length of my curvy kitchen counter. Let me tell ya, I am beyond thrilled with how these carpet tiles feel and look. They're the real deal!

GreatMats is the absolute worst when it comes to customer service. I can't even begin to express how frustrated I am with the representatives I had to deal with. They were so rude and unhelpful during every single phone call. It's like they didn't care about my time at all, because their response times were absolutely horrendous.

And don't even get me started on their false advertisement. They claim to have the best customer satisfaction and best match guarantees, but that couldn't be further from the truth. I've been ordering from different companies for years, and this is by far the most misleading one I've come across.

I can't help but wonder how they handle their warranties on their products. If their customer service is this terrible, I can only imagine how difficult it must be to get any sort of resolution or assistance when something goes wrong with their products. It's a shame, really, because I was hoping to become one of their loyal customers.

Overall, I am extremely disappointed with GreatMats and their lack of professionalism. I wouldn't recommend them to anyone, and I'll definitely be taking my business elsewhere in the future.

Every time there was a typo or error in my billing info or shipping info, the whole form would erase. It was so frustrating! I had to re-enter all my information again and again. And let me tell you, it wasn't just a one-time thing. This happened multiple times!

But that's not all. I also had all my info that I put in lost when one card, my trusty Discover card, did not get accepted. It was like a nightmare! And to make matters worse, I got caught in a purgatory where the site would not let me re-place an order. Why, you ask? Well, it said there was already an account with my email address. But here's the thing - I only created a guest account with that email address and had no password to enter in order to proceed. Talk about a major roadblock!

In the end, I had to resort to using a second email address and a Visa card before the transaction finally worked. It was such a hassle and a waste of time. The whole check out process took about 40 minutes! Can you believe it? I was so frustrated and annoyed.

Overall, I have to say that my experience with GreatMats was not the smoothest. The website definitely needs some improvements when it comes to user-friendliness and handling errors. I hope they take note of these issues and make the necessary changes. It would save customers like me a lot of time and frustration.

It was a bit confusing for me when I was trying to decide which mats to purchase from GreatMats for my kickboxing bag. I really struggled to find the right kind of mats that wouldn't be slippery. The information provided on the website was quite limited in this aspect. Unfortunately, the mats I ended up buying turned out to be exactly what I had feared. My kickboxing bag constantly slides all over the place, making it difficult for me to perform any exercises with my gloves on. Even when I try to use my dumbbells on top of the mat, they just slide around uncontrollably. Don't get me wrong, these mats are still better than having no mat at all, but I really wish I could have found mats with a "stickier" top surface.

I had absolutely no problem placing my order with GreatMats. However, I must say that the pre-delivery instructions were a bit off. They claimed that I needed to be home to sign for the package and that a forklift or loading dock was necessary to unload it from the truck. But let me tell you, the box was actually quite small and weighed only about 20 pounds. It was a breeze to carry, and to my surprise, it was delivered right to my door without any need for a signature.

Now, here's where things got a little tricky. When I opened the box, I realized that there were no assembly instructions included. But fear not, my friends, for I quickly hopped online and printed out my own set of instructions. Crisis averted!

However, I must admit that I was a bit disappointed with the packaging. The box didn't have enough padding inside, which resulted in the product pieces being loose and bouncing around during transit. Thankfully, though, the product itself seemed to have survived the journey unscathed. No apparent damage whatsoever.

Now, let's talk about the product itself. It seems to be of good quality, and the price was definitely reasonable. I'm quite satisfied with my purchase, and I believe it will serve its purpose well.

All in all, despite a few hiccups along the way, I am happy with my experience with GreatMats. The ordering process was smooth, the delivery was convenient, and the product itself seems to be worth the price. I would consider shopping with them again in the future.