American Family Insurance Group’s earns a 2.6-star rating from 1 reviews and 27 complaints, showing that the majority of policyholders are somewhat satisfied with their coverage and service.
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Creit Based Insurance Fees
Back in Feb, of 2008 my husband left me without a word one except to say I had till the end of April 08 to get out. No money, no job.. I couldn't pay my credit cards off . Believe me I tried.
After he left, I asked my Amfam agent to lower my renters and car insurance as low as he could... ( I drive a 1993 Dodge since I bought it in 2006) Charlie stated I was already as low as I could go on BOTH.
Through the months since, I have asked him on several occasions if I was missing any discounts or was there any way to lower it...( I am disabled and only get minimum Social Security payments) Of course he said no, I just accepted it, He's been my Agent for 25 years. Last summer (09) my insurance was raised to 588.00 for a 6 month term.. they said because of my credit report. I told them I had told Charlie all about the split & if he could lower my insurance, told them what he said, AND told them he said it would be cheaper to leave my ex on my policy as well as my old address in New Hope.
AmFam told me if I itemize my credit report and put down what my illness/husband leaving did to each individual account, they "maybe" could lower it. I told them over & over that it affected all acounts and everything in my life!
To make a long story short, after arguing with them for 3 months, I sent a letter to a state official who directed me to the right people to contact. When I emailed a copy of the letter to them and told them I was ( and did ) going to report them, my insurance was lowered from 588.00/6 months to 356.00/ 6 months. BUT, I have no doubt that will change also. My insurance rates have gone up every time there's a change in my household for the last 15 years.
I just turned 55, no claims, no tickets... rip offs!
The complaint has been investigated and resolved to the customer’s satisfaction.
Failed to Pay Claim
I wish to submit a complaint about American Family Insurance and will do so on other sites besides this one. I was involved in an accident last week where I was parked parallel besides the sidewalk (in a parking space). I looked before I opened my drivers side door and did open it but not fully because I didn't want to have someone hit my car. I turned to get my purse and to tell my children to wait until I go around to the other side to open their doors when my driver's side door was hit by a vehicle who was trying to park in a space in front of my car. The metal on my door on the bottom is peeled up now and jagged. We exchanged insurance information but did not call the police (something I now regret). My insurance company (Geico) took my statement, the other driver's statement, took pictures of both cars and said I wasn't liable and the other driver was. American Family, whose claim adjuster I had difficulty reaching and would exchange phone messages and with whom I didn't feel really showed much professionalism, left me a message yesterday that they found me liable and I would have to go through my own insurance to pay for it. American Family Insurance never took any photos of my car, I don't feel conducted a thorough investigation. Geico did. Geico has told me that if I want them to take care of it I need to pay my $500 deductable (they have to replace the door which is over $1, 000) and then we can go to arbritration with American Family Insurance to recoup my $500 which I intend to do. I did nothing wrong. My car was parked, I didn't open my door on the other driver it was already adjar. I plan to file as many complaints as possible about American Family Insurance. I totally feel they were in the wrong and they are just trying to avoid paying my claim. I hope those that read this will seriously consider not choosing American Family for their insurance needs. They will not pay out.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam and cheating
I got a letter in the mail today American Family is canceling my homeowners insurance in January of 09. I am quite frankly stunned. I signed up with A.G. last year after having homeowners with another company for several years and no problems. At their urging since I had auto insurance through A.G. they gave me a good quote for comprehensive coverage and I took it. There was an inspection of the property and all was well.
About 3 months later during the winter months there was another inspection. I was told I had to repair a door to my swimming pool lock it and the fence to my back yard. A limb had fallen on one of the gates and broke it, I was waiting for spring to fix it, it was 20 degrees outside. I took care of the situation called the agent and heard nothing more until yesterday. I got a cancellation notice in the mail. It said I had not turned in requested information concerning my pool gate and deck.
I was told by my agent to correct the problems then give her a call and she would reinspect. Having done my part I heard nothing more I assumed all was well and never gave it a second thought. The issue with the deck is something entirely new. I have a large solid deck of treated lumber that I has not been stained in a couple of years, because I am going to strip it next year the red stain I use is to hot on the feet, like I said this was not an issue until I got a letter today.
I have never missed a premium or claimed anything on insurance ever, my house is kept in good repair. It's hard to tell what happened here since nobody has contacted me past the initial conversations last year. I have spoken with my agent a few times concerning other issues over the past year. I believe I dropped a 3rd car that I sold, and I called a little upset about this credit indexing A.G. was starting. If there was still a problem there was never any indication from her.
Oh well, I am going to find something else, I guess if this company can't recognize a good customer that is their loss, and I will move on. My question is of repercussion, all is well as long as I don't have problems getting insurance. If I have any problems though I have a great lawyer, who will be visiting my agent and A.G. with questions.
October 2007, car was totaled in accident. Took 6 weeks of phone tag to clear up the claim, but it got done due to some hard work from our agent. Our agent took the info on the new car, and updated the records and ordered new cards so plates and registration could be transferred.
Shortly afterward, our agent stopped dealing with AF. We called AF directly, emailed, and called again. 'Please send us the policy on the new car so we can transfer plates.' After the 1st of 2008, we contacted the original agent. Within a day, we had all the info we needed to set things straight, with another reliable company.
Finally, in March of 2008, I got a letter from an agent in another town 18 miles away. It was a nice intro letter, welcome and all that. We finally were sent new insurance cards... on the vehicle that was totaled. I contacted the agent in the letter... and left a voice mail... several in fact. Polite ones, like...please call me, I have a question about a policy?
A few weeks later, I got a collection letter from a AF for insurance due on... you guessed it... the totaled car that AF had somewhere in it's inventory of scrap cars.
SO, I called them. They told me I had to prove the car was totaled... (huh? they have those records, don't they?) and I was obligated tom pay the insurance payments from January to June. They had sent out cards for that car, remember?
I had them put disputed in the claim and asked them to verify their own records.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you think they do their clients dirty. Look at how they do their own agents! In my opinion, American Family Insurance scams its own insurance agents. They profit from terminating their agents who are local small business owners trying to build a business to achieve their dreams. American Family Insurance is all about protecting the dreams of their clients, but at the same time they are crushing the dreams of their agents. Here are some facts:American Family Insurance agents are in a contract that can be terminated at any time for any reason.American Family Insurance agents DO NOT own their “book” (the policies) and have no rights to it if American Family chooses to terminate them.When an American Family Insurance agent gets terminated (no matter the reason, if any), all of their policies get “bulk transferred” to another agent(s). American Family doesn’t pay commissions on these bulk transfers for 12 to 23 months.In addition to corporate American Family pocketing the commission for 12 to 23 months, the agent who receives these bulk transferred policies only gets paid 57% of the normal commission rate after that 12 to 23 month period.American Family Insurance is literally profiting from terminating agents. Now, you would think that a growing insurance company would be increasing its agency force, but the amount of American Family Insurance agents has actually decreased by close to 25% over the last several years.Why would American Family Insurance terminate good agents?It doesn’t matter if you are a good agent or a bad agent, the company will profit more and help its bottom line by firing you. Even if you are a great agent, the company is paying you 100% of the commission rate on your policies. They can terminate you, transfer those policies to other agents, not pay any commissions at all for 12 to 23 months (the new agent is forced to service the policies for free) and then only pay 57% of the commission rate after that.American Family Insurance pockets 100% of the commission for those 12 to 23 months, then pockets 43% of what should be paid out to its agents.
Awful experience
October 2007, car was totaled in accident. Took 6 weeks of phone tag to clear up the claim, but it got done due to some hard work from our agent. Our agent took the info on the new car, and updated the records and ordered new cards so plates and registration could be transferred.
Shortly afterward, our agent stopped dealing with AF. We called AF directly, emailed, and called again. 'Please send us the policy on the new car so we can transfer plates.' After the 1st of 2008, we contacted the original agent. Within a day, we had all the info we needed to set things straight, with another reliable company.
Finally, in March of 2008, I got a letter from an agent in another town 18 miles away. It was a nice intro letter, welcome and all that. We finally were sent new insurance cards... on the vehicle that was totaled. I contacted the agent in the letter... and left a voice mail... several in fact. Polite ones, like... please call me, I have a question about a policy?
A few weeks later, I got a collection letter from a AF for insurance due on... you guessed it... the totaled car that AF had somewhere in it's inventory of scrap cars. SO, I called them. They told me I had to prove the car was totaled... (huh? they have those records, don't they?) and I was obligated tom pay the insurance payments from January to June. They had sent out cards for that car, remember?
I had them put disputed in the claim and asked them to verify their own records.
The complaint has been investigated and resolved to the customer’s satisfaction.
I know someone who had full coverage insurance with American Family insurance. Their car was vandalized while sitting on a car repair shop's lot. The car repair shop did not have car insurance for their lot which is not required in the state of Missouri. When the owner of the car called the American Family Insurance to report that the car was involved in vandalism, the American Family claims adjuster failed and did not even bother to come out to the scene of the crime where the car was left sitting there on the parking lot of the car repair shop to photograph the car or view the surrounding area where the crime occurred.
That means, that they missed seeing the other cars in the parking lot that were also vandalized, the wooded fence and the wired fence that surrounded the lot and the other side of the car repair shop that was not fenced in.
Once American Family finally had the car was towed off of the lot where it was vandalized, and taken to another car repair shop for an estimate on the damages, American Family Insurance picked out just one thing to fix, and accused the owner of the car of having a collision that was not remembered and that is where the other damages came from in order to scam out of fixing all of the damages.
The only amount of money that American Family Insurance put out was less than $100.00. They also, hid the other damages from the car owner when speaking with the owner on the phone. Both American Family Insurance and the car repair shop told the owner that her car was ready and repaired ready to be picked up.
When the owner got there to pick the car up, only a portion of the damages were repaired while the other damages were left not repaired. Everyone in the American Family organization agreed to the first person, not anyone of them spoke up for the truth.
Scamming on their own clients...horrible insurance company they need to shut down...They did not even do a diagnostic test on the car after it was vandalized to determine all damages that occurred.
CREDIT BASED INCREASES--AMERICAN FAMILY
I would like to file a complaint against American Family Insurance and their practice of using Credit Based Insurance rate increases. I have been a loyal customer for over 10 years and I've only had a hail damage claim, no accidents, and no tickets or other violations. I do not have gaps in coverage and I have always paid my premiums. I feel like the law is allowing insurance companies to take advantage of people like me who have low credit scores by charging higher premiums. My credit was affected when I became disabled and was no longer able to work. It took 2 years before I started receiving disability income so I had no way to pay my bills. I am not a 'high-risk' driver, I only drive within a 6 mile range of my home, and that is only to go to the closest Wal-Mart once or twice a month. The rest of my driving is within less than one mile from my home. I only put about [protected] miles on my car per YEAR. I have no negative driving record. I only had 2 tickets when I was 16--20 years ago! Believe me, I paid for those tickets in high premiums back then. I feel that it is totally unethical to charge insured customers like me a higher rate suddenly and charge me with being 'high-risk' when I have done nothing to ever deserve that label. I pay all of my bills on time and in full every month and I have nothing negative on my credit showing otherwise for any period in the past several years after my disability. This issue of using a credit score to raise my rates is ridiculous and considering that I live on $1, 000 a month, paying extra insurance is not conducive to making it easier to pay bills and have good credit!
State Farm Ins. sheck them out
i may not have the best credit rating, but i have been with this company for 30 years and have made only 3 claims, one for a theft loss while i lived in an apartment, one glass claim for the car and hail damage to the home after i was married. they have now increased my insurance premium to an unbelievable amount due to the credit history. i have never filed bankruptcy, always paid the bills, dredit card debt including any fees. and still have this outrageous premium. this is like stealing from the customer/ consumer. The state of MN has allowed this to happen to many consumers. The Dept of Insurance needs to take a closer look at this and have the underwirting departments be reviewed for this activity. This affects all of us, who don't make claims.
Same thing happened to me... Except that MY rates were raised because I divorced my husband! What in God's name does this have to do with my EXCELLENT driving record? I have had American Family insurance for more than 20 years, with 1 claim back in 1994, when a 95 year old guy broadsided my car when he failed to stop for a stop sign. I will say that American Family stood behind me all the way then. When I called to find out why my rates have been raised I was told married people are more responsible! *@*%* Mind you...I am not a kid with a penchant for racing. I am 60. I have had no violations or accidents. This is VERY UNFAIR. I have worked for the same company for 35 years, and pay all my bills on time. How much RESPONSIBLE do they need?
I know someone who had full coverage insurance with American Family insurance. Their car was vandalized while sitting on a car repair shop's lot. The car repair shop did not have car insurance for their lot which is not required in the state of Missouri. When the owner of the car called the American Family Insurance to report that the car was involved in vandalism, the American Family claims adjuster failed and did not even bother to come out to the scene of the crime where the car was left sitting there on the parking lot of the car repair shop to photograph the car or view the surrounding area where the crime occurred.
That means, that they missed seeing the other cars in the parking lot that were also vandalized, the wooded fence and the wired fence that surrounded the lot and the other side of the car repair shop that was not fenced in.
Once American Family finally had the car was towed off of the lot where it was vandalized, and taken to another car repair shop for an estimate on the damages, American Family Insurance picked out just one thing to fix, and accused the owner of the car of having a collision that was not remembered and that is where the other damages came from in order to scam out of fixing all of the damages.
The only amount of money that American Family Insurance put out was less than $100.00. They also, hid the other damages from the car owner when speaking with the owner on the phone. Both American Family Insurance and the car repair shop told the owner that her car was ready and repaired ready to be picked up.
When the owner got there to pick the car up, only a portion of the damages were repaired while the other damages were left not repaired. Everyone in the American Family organization agreed to the first person, not anyone of them spoke up for the truth.
Scamming on their own clients...horrible insurance company they need to shut down...They did not even do a diagnostic test on the car after it was vandalized to determine all damages that occurred.
Taking advantage of the financially challenged.
I was involved in an auto accident with a driver insured by American Family Insurance. At the time I lived in a state that does not have mandatory insurance laws. Though I did have insurance for some time, I was forced to drop it for financial reasons. The accident took place just over the border in Illinois; the other driver "thought" she had a green turn arrow and turned in front of me, causing the cars to collide. She received the ticket and even pled guilty in court. American Family Insurance refused to repair my car, which, per three estimates, is totaled. In my conversation with the claims adjuster I was informed that it doesn't matter that their driver was ticketed AND pled guilty in court, they (American Family Ins.) believe I ran a red light and am at fault. They have since requested payment from ME to reimburse them for repairing their drivers' car. It has since been turned over to a Chicago law firm for collections in the amount of over $9,800.00 !
I am also being threatened by the Illinois Dept. of Transportation with the possibility of having my registration and driving privilages suspended.
I have to take money out of my IRA in order to hire an attorney. American Family Insurance does NOT treat people as family, unless you are the black sheep. They are condescending bullies who take advantage of anyone they can.
I know someone who had full coverage insurance with American Family insurance. Their car was vandalized while sitting on a car repair shop's lot. The car repair shop did not have car insurance for their lot which is not required in the state of Missouri. When the owner of the car called the American Family Insurance to report that the car was involved in vandalism, the American Family claims adjuster failed and did not even bother to come out to the scene of the crime where the car was left sitting there on the parking lot of the car repair shop to photograph the car or view the surrounding area where the crime occurred.
That means, that they missed seeing the other cars in the parking lot that were also vandalized, the wooded fence and the wired fence that surrounded the lot and the other side of the car repair shop that was not fenced in.
Once American Family finally had the car was towed off of the lot where it was vandalized, and taken to another car repair shop for an estimate on the damages, American Family Insurance picked out just one thing to fix, and accused the owner of the car of having a collision that was not remembered and that is where the other damages came from in order to scam out of fixing all of the damages.
The only amount of money that American Family Insurance put out was less than $100.00. They also, hid the other damages from the car owner when speaking with the owner on the phone. Both American Family Insurance and the car repair shop told the owner that her car was ready and repaired ready to be picked up.
When the owner got there to pick the car up, only a portion of the damages were repaired while the other damages were left not repaired. Everyone in the American Family organization agreed to the first person, not anyone of them spoke up for the truth.
Scamming on their own clients...horrible insurance company they need to shut down...They did not even do a diagnostic test on the car after it was vandalized to determine all damages that occurred.
I was recently hit by a driver who carried American Family Commercial Insurance. I was in a right lane and she was in the left and turned right and clipped my front end with her rear quarter panel. She admitted fault and apoligized and gave me her info, when I contacted her company they told me that they would only pay 80% of my damages because I did not pay attention. I asked the adjuster if he got hit the same way by a driver in the lane to his left and they turned right and cut him off if he would settle for 80% he said that was not the issue. I'll bet American Family isn't his carrier. The woman that hit me was very upset and said this is why she carries insurance so that when she needs it it should cover any damage she may cause. She pays her premiums and has never had an accident, but because of her insurance she will now have to pay out of pocket for the damage to my car.
I am glad no one was injured but I am also mad that this company can treat people this way and get away with it.
Uncooperative and uncaring company!
American Family Insurance
6000 American Parkway
Madison, WI [protected]
[protected]
American Family Insurance is the worst company I have ever dealt with. Not only are they uncooperative they are uncaring. These people are robots and don't know how to think on their own. Even after I contacted "Customer Care", Lisa was just as uncaring and not even willing to understand why there was a $100 difference in the claim. Also, they have dragged this out to over a year. They only are about their bottom line. They don't care if they lose clients. I have since cancelled 2 auto and home owners insurance over $100 on a claim because I was able to prove the NADA value of my vehicle was $100 more than their value. I had to get provide 10 different appraisals and in the end all they really wanted was the NADA. They didn't care about the NADA value because they went up on the price on the aftermarket items. Which I had invoices for everything. They try to make it like they were doing me a favor. I would NOT recommend buy insurance from American Family. They are NOT looking out for your well-being. They are NOT concerned with getting you back to pre-crash condition.
I have another one for this list, I have been a customer of American family for 5 yrs, made every payment never late & the very first time I need to use my policy I get a attitude like why are you bothering us with this & I also found out that even though I told them that I wanted to make my policy a zero deductiable on comp.. This was done on12/14 then today I was once again told that this changed olny happened on 1 of my vehicles not my 1999 pont. trans am & someone decided that they wanted one of the hide away headlights & now since American family didn't do what I told them to do I now have to figure out how to pay for this damage that's done to my car on my own! Its pretty good when a person has to pay for insurance that wont do what they were told to do & you still get stuck paying for something that I actually paid American family to take care of time to find another insurance co.. all that money for NOTHING!
They had such a wonderful past reputation but today the only ones who seem happy with their American Family insurance policies... are those - who like me have never filed a substantial claim.
Not a very good insurance company, they are willing to take your money, but not willing to give you money for a claim. At the beginning of last year I had nothing but problems with the company. The roof on my house was in bad shape, and I had a garage that was also in bad shape. In March of 2012, American Family sent me and my mother a nasty letter saying that if our roof was not replaced by May of 2013, and our garage was not fixed to taken care of by 2013, we will no longer be covered. We did get a new roof put on July of last year, and they still sent us a nasty letter about the garage. At the beginning of this year we had our garage torn down. Shortly after we had our garage torn down, we had another nasty letter saying that if our ceiling in our bathroom wasn't fixed, (it has falling plaster) our homeowner's insurance will be canceled. I also had issue with my auto insurance when I had my last road service/towing.(Had a flat tire) I presented the bill, and the person behind the desk told me that I cannot be handing in claims for road service tows all the time. I told the person I am not doing this on purpose, and she said that that home office may think I am not maintaining my car. I told that person I do maintain my car. Why have towing on your insurance when your insurance don't cover towing? At the beginning of last month, I decided to change insurance companies for both my homeowner's and auto insurance. American Family go me very fed up with their poor service. I switched companies at the beginning of last month. I recommend not to go with American Family Insurance for your insurance needs.
I was insured with Am. Family for almost 19 years and my house burned down one year ago today and they are still not paying up. They are by far the worst insurance co. In the world. Hire a great lawyer to begin with. They are going to try and wear you down, and the are worst than slow pay, they do not live up their slogans or their word. Do NOT deal with their adjusters or anyone there. They will out and out lie to your face. I could write a book on what not to do and what to do when dealing with them. Number one advice, DO NOT insure ANYTHING with them. I will be put a great U tube vidio on line in the next week, look for it. If you need any advice or have any questions, please feel free to contact me at mlakesidemcgoo@hotmail.com
AMERICAN FAMILY ADVERTISES THE FOLLOWING:
For more than 80 years, we've made it our business to give our customers peace of mind by making their insurance experience easy and convenient. American Family Insurance understands you are looking for a relationship with a stable and trustworthy company. You want an expert, caring advisor who works toward making your insurance experience easy and convenient. An advisor who ensures there are no unwelcome surprises and peace of mind, especially in your time of need. Our knowledgeable agent advisors provide auto, home, life, health, business, and farm & ranch insurance
American Family Insurance
1811 Pioneer Park Way
Springfield OR [protected]
Monica Smith Agency
Complaint Description:
I have been with American Family Insurance for over 10+ years.I have had the best agents up to when my agent Brandy Clayton retired to have a family, we were moved to another agent that had a bad personality and moved to the MONICA SMITH AGENCY. That was not much better. We wanted to immediately move from her agency too. I decided not too and just stay and see if she would work out or not. We'll that was a BIG MISTAKE! I asked for UMPD to be put on my policy 3 months ago, when I changed my comp. to a $1000 ded. Monica Smith recommended that I get UMPD coverage because of the high ded. I added that coverage. Monica forgot or ? and just did not add that coverage to my policy ( I thought I had UMPD coverage like I had discussed with Monica 3 months earlier). 30 days later I was informed I have never had UMPD, of course not since it was added 3 months ago over the phone. My son and daughter also have it. My suv is the most expensive of the 3 cars and even the adjuster said that my car should have UMPD over the other 2, since it was the most expensive. The adjuster did not understand why my agent had the coverage on their cars and not mine when I am the main policy holder. I was in a car accident and was told that I would have a $200 ded. when filed police report. After 30 days and getting the police report filed, I was told that I do not have UMPD. I have a $1000 ded. which I'm fine with, but the UMPD that my agent was supposed to add has $200 ded. which a hit and run would go under. My damages are $750. Monica Smith has lied to the insurance commissioner and other agents that I asked her not to put UMPD on my coverage which is a total lie. I write on envelopes what is being said during phone conversations. I have one envelope that I wrote my desired insurance changes I wanted when talking to Monica Smith 3 months ago. I have 10 other envelopes that have info from other services. It's a common practice for me, I never have paper around, yet I always have envelopes around to write on. FUNNY TOO-MONICA WAITED 30 DAYS TO TELL ME I DO NOT HAVE UMPD COVERAGE. She cannot own up to her mistakes.
And American Family says they make your insurance experience easy and convenient. An advisor who ensures there are no unwelcome surprises and peace of mind, especially in your time of need.
I'm not receiving convenient and easy service without unwelcome surprises. I sure had a very UNWELCOME Surprise.
My family has given american family $500 a month for 3 cars and homeowners insurance. I also had business insurance with them for 6 years which added to a lot of money going to am/fam.My agent Monica Smith has also lied to her customers about PIP insurance. You can have a $250 ded and she told us it was against Oregon law to have a ded. on PIP. (against the law, great way to get extra $$$$ by not telling the truth to her clients) She checked into it and found out you can. Also told me that I was the first person ever in the history of her being an agent that has written a policy with a ded. on PIP coverage. Just think of all the customers she is taking advantage of. Out to make an extra buck where ever she can. Oh yeah!, My agent wrote a letter to the insurance commisioner and said that I was trying to twist her (Monica Smiths) words etc.. to get the outcome I wanted. Can you believe that? Pretty much telling her customer that they are a con artist. WOW. She would not even have a paycheck if it was not for customers! Stay away from this company and especially this rude, incompetent agent! Cant even write my policy changes right. Then she says she took the ethical road, because it would not be fair to American Family to have to cover this claim under a coverage that the customer did not want to pay the premium to add. Monica is UN ETHICAL. Not putting on the UMPD on my Honda Passport for $11 a month. It is such a small expense and that is why I wanted to go with her recommendation. To be covered for an accident that was not caused my me. My son has left the insurance asap as soon as he saw what they (am/fam-monica smith) were doing to me.
I have been with American Family Insurance for over 14years. My 3 cars, Travel Trailer and home have been insured by them. I have had no accidents and made no claims no tickets. One of these cars was being financed - and is required to have full coverage by law and is what we had set it to.
Recently my husband was driving this car and was hit by a drunk driver with no insurance ( who tried to hit and run) luckily there were witnesses. He was blown off by our agent and told he had to handle getting the money from this person on his own. I contacted the company and found that they now say this wasn't under full coverage or uninsured motorist, though they increased my payments for this when it had been added to the policy. My insurance went from $45 a month to over $270, sounds like full coverage to me.
The same year we got a notice that we had to paint our house clean off moss on the roof (that is not there) and replace or tear out our fireplace that was originally grandfathered in or we would loose our insurance. This was told to us with less than 1 1/2 months to comply and during the rainy season when you cannot paint right before Christmas. The cost of purchasing a new woodstove is exorbitant and to expect a family to come up with this right before Christmas is callous at best.
I highly recommend against them now, however I do worry that they all are crooks.
On June 3, 2010, I had an appointment scheduled with Mr. Malec (American Family Physical Damage Claims Adjuster) to have my 1995 Ford Taurus inspection for damages sustained to my car around December 18, 2009. Prior to my appointment with Mr. Malec I was informed by one of Gino Villella's representatives that my premiums would not be affected if State Farm had to pay no more than $1, 000.00 towards the repairs of my vehicle. Since my car is so old, and the Blue Book value for my vehicle was a little over $1, 000.00...I purchased the drivers side front headlight and blinker assembly with the intention of possibly fixing my vehicle myself. I paid a total of $97.48 for the brand new parts. After Mr. Malec inspected my vehicle on June 3, 2010, he stated that the repairs total that American Family will cover, based on his observations, would cover $893.71 minus my $250.00 deductible, for a total of $643.71. Mr. Malec handed me a check made out in my name for $643.71. He asked me if I wanted Key Cadillac Auto Body to look at my vehicle and see if they could perform the work for the quoted price. It should be noted that Key Cadillac Auto Body is located in the same complex as Mr. Malec's office. I informed Mr. Malec that "yes" I would be interested in considering having Key Cadillac Auto Body perform the work on my vehicle "as long as they can keep my bill under $1, 000.00 not including my $250.00 deductible, otherwise will most likely have my car repaired to avoid having my premiums go up." For the record...my car is barely worth more than $1, 000. in perfect condition. Nonetheless, I had a representative from Key Cadillac Auto Body look at my vehicle that same day and time.
One June 3, 2010, upon being informed by the Key Cadillac Auto Body representative that "yes" they could repair my car for the estimated price that Jeffrey Malec determined, that "yes" they could begin work on my car that day, that "yes" they could credit me on the parts I previously purchased to possibly repair my car myself, furthermore...that they could provide me with a loaner car while mine was being repaired. I gave them the keys to my car and the check that Jeffrey Malec issued me for $643.71 stating, "you may proceed with the work as long as the charges do not exceed $1, 000.00 in addition to my $250.00 deductible. The gentleman from Key Cadillac Auto Body stated, "that shouldn't be a problem."
Approximately one week later I was contacted by Key Cadillac Auto Body stating that my car would be under repair for a few more days. They stated an additional part was ordered that would tie up my car for at least another day.
On June 10, 2010 my vehicle was ready to be picked up. When I arrived at Key Cadillac Auto Body and paid the balance on my complete bill with Key Cadillac Auto Body, I was informed by the Key Cadillac Auto Body representative who assisted me, Dale Olson, that my bill was in excess of the $1, 000.00 plus my $250.00 deductible, which exceeded $1, 250.00 which I under no circumstances authorized to exceed. My vehicle is not worth $1, 200.00 + according to http://www.edmunds.com/used/1995/ford/taurus/5927/prices.html. Nonetheless, due to the complete disregard of my directive both to Jeffrey Malec, as well as Dale Olson of Key Cadillac Auto Body...I am told by American Family Insurance Company that my motor vehicle insurance premiums are going to increase $200.00 per year on my policy due to approx. $27.00.
I am very dissatisfied by the way this matter has been handled thus far. Mr. Malec had the audacity to inform my insurance agent, Gino Villella, that Mr. Malec and I had a telephone conversation while my car was being repaired by Key Cadillac Auto Body, which he allegedly informed me that my bill will be much higher than originally estimated. Not only is this a lie, furthermore...that this phone conversation never took place. I have phone records to illustrate/prove that this alleged phone conversation never took place, and I am prepared to present this information upon request.
I have severe concerns with the honesty and integrity of Jeffrey Malec. On several occasions, I feel, Mr. Malec has not been truthful regarding matters dealing with my claim. Mr. Malec has not been truthful with me, nor Gino Villella who is my American Family insurance agent, furthermore he has been dishonest and deceiving with the representatives of Key Cadillac Auto body. Mr. Malec has no integrity. I challenge Jeffrey Malec to prove without any doubt that this alleged phone conversation that he and I had where he claims he made me aware of the price increase of damage repairs to my vehicle actually took place. Mr. Malec appears to be attempting to cover his footsteps for lack of his own due diligence.
As a paying and loyal customer to American Family Insurance Company for 10+ years, I refuse to be treated like this. Furthermore, under no circumstances will I tolerate lies. I was very clear and pragmatic with my directives to both Jeffrey Malec and Dale Olson that I would not be authorizing ANY repairs done to my motor vehicle if the charges were to exceed $1, 250.00. Additionally, the parts I provided Key Cadillac Auto Body with...why was I not credited the entire amount of $97.48, which I paid to John's Automotive Parts on March 28, 2010? Remember, in addition to two(2) motor vehicle insurance policies with American Family Insurance Company I also hold my homeowners insurance policy, an ATV insurance policy, a snowmobile insurance policy, passed motorcycle insurance policies, etc. Please do not give me the cause to explore other insurance options outside of American Family Insurance Company due to a $27.00 overage, which should have never happened in the first place.
I am very upset about this matter.
Your aftermarket items are only covered if you get them endorsed. Otherwise, you would get what the NADA guide says the vehicle is worth. I totalled a car that I paid $5300 for a year after I bought it and they valued it at $6200, another I bought for $1000 that they valued at $3200. Sounds like the problem is with NADA guide or who you buy the car off of.
I know someone who had full coverage insurance with American Family insurance. Their car was vandalized while sitting on a car repair shop's lot. The car repair shop did not have car insurance for their lot which is not required in the state of Missouri. When the owner of the car called the American Family Insurance to report that the car was involved in vandalism, the American Family claims adjuster failed and did not even bother to come out to the scene of the crime where the car was left sitting there on the parking lot of the car repair shop to photograph the car or view the surrounding area where the crime occurred.
That means, that they missed seeing the other cars in the parking lot that were also vandalized, the wooded fence and the wired fence that surrounded the lot and the other side of the car repair shop that was not fenced in.
Once American Family finally had the car was towed off of the lot where it was vandalized, and taken to another car repair shop for an estimate on the damages, American Family Insurance picked out just one thing to fix, and accused the owner of the car of having a collision that was not remembered and that is where the other damages came from in order to scam out of fixing all of the damages.
The only amount of money that American Family Insurance put out was less than $100.00. They also, hid the other damages from the car owner when speaking with the owner on the phone. Both American Family Insurance and the car repair shop told the owner that her car was ready and repaired ready to be picked up.
When the owner got there to pick the car up, only a portion of the damages were repaired while the other damages were left not repaired. Everyone in the American Family organization agreed to the first person, not anyone of them spoke up for the truth.
Scamming on their own clients...horrible insurance company they need to shut down...They did not even do a diagnostic test on the car after it was vandalized to determine all damages that occurred.
Overview of American Family Insurance Group complaint handling
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American Family Insurance Group Contacts
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American Family Insurance Group phone numbers+1 (800) 692-6326+1 (800) 692-6326Click up if you have successfully reached American Family Insurance Group by calling +1 (800) 692-6326 phone number 0 0 users reported that they have successfully reached American Family Insurance Group by calling +1 (800) 692-6326 phone number Click down if you have unsuccessfully reached American Family Insurance Group by calling +1 (800) 692-6326 phone number 0 0 users reported that they have UNsuccessfully reached American Family Insurance Group by calling +1 (800) 692-6326 phone number+1 (608) 242-4100+1 (608) 242-4100Click up if you have successfully reached American Family Insurance Group by calling +1 (608) 242-4100 phone number 0 0 users reported that they have successfully reached American Family Insurance Group by calling +1 (608) 242-4100 phone number Click down if you have unsuccessfully reached American Family Insurance Group by calling +1 (608) 242-4100 phone number 0 0 users reported that they have UNsuccessfully reached American Family Insurance Group by calling +1 (608) 242-4100 phone numberReport Claim Fraud
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American Family Insurance Group emailscontact@amfam.com100%Confidence score: 100%Support
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American Family Insurance Group address6000 American Parkway, Madison, Wisconsin, 53783, United States
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