American Eagle Outfitters
reviews and complaints

Order Number: AESAHDE0310743

On 18-Sep-20 I ordered 3 items worth SR 195. On 24-Sep-20 I received an email saying your items was delivered. But actually I didn't received and even I didn't received any calls from these guys. I am fed up with writing emails and calling customer care. From now I will never buy any products from Alshaya or never allow my friends or relative to buy anything from. That much I annoyed.

I would like to suggest a Class Action Lawsuit against American Eagle for the defective material they use(d) to manufacture their Women's jeans at least from [protected]. I've only attached two photos of two pair, but I have two other pair that did the same. All of the jeans were ordered from their website. I have read online that AE was using cheap, low quality denim at at least one manufacturing plant in Asia.
The most expensive pair, which was my favorite, was approximately $69.00, and the least expensive pair was approximately $39.00. I would prefer to have the jeans replaced, and I actually do still have my receipts.
Anyone want to take this case?

Both salesmen and cashier at the Citystars Branch are extremely rude. Salesman practically ignored us and Then gave us the wrong price for an item. Cashier didn't care and started making jokes with her colleagues about it!

I'll never shop here again.

My email is Sherif.[protected]@conssult.com

Hello,
My name is antonious galal, I am located in egypt cairo. Today I had the worst experience in the american eagle outfitters branch located in cairo festival city
Mega mall. Even though there was a sale sign all over the place. None of the displayed pieces had any price tags on them at all, no original prices nor the price after the discount. Moreover, there were not enough workers to accommodate all the clients at all and the place was a miss. Adding salt to injury, after we bought our stuff reluctantly they were provided in a mother care brand bag which looked awfull.

Due to Covid-19, many businesses are closed. As soon as non-essential businesses began closing down, American Eagle began sending out promotional emails about their super sales and how internet sales will be their priority until all of the shut-downs and shelter-in-place orders are lifted. Many items were discounted significantly on the web, and "free shipping" was offered in most instances. I, along with several friends, went online and purchased items from American Eagle and Aerie in good faith, and our credit cards were charged upon purchase. However, the items never arrived. When I called the 800 customer service number, I was told that the items were "slightly delayed" due to the limited staff, but that they were working hard to get everything out. Another friend, after receiving FURTHER American Eagle promotional emails about another sale (which the website offered at this low price for a limited time only - she had to order before the end of the week) went online and purchased several items from Aerie as well, and like the rest of us, her packages never arrived, either. After about 3 weeks of this and the same remote answers from American Eagle call center staff, "We're working on it. It is set to go out tomorrow." Or "It is scheduled to go out tonight, " I started getting emails from American Eagle stating that the orders may be "delayed" due to Covid-19. One email even said the orders might be cancelled. However, my credit card is STILL charged, and I am paying interest on items that I NEVER received! I called American Eagle BACK and told them just to refund the items to my credit card, but I was told by them that they could not do this. The items could not be "returned" to my card until they have shipped. However, according to the emails, not only have the items not shipped, they may NEVER ship. I finally got an agent on the phone for American Eagle who is out of the country, and he told me, "Yes, our distribution center is closed down due to Covid-19. It was supposed to be re-opened in 10 days, with yesterday being the 10th day. It has been closed since March 17th. But not only has it not reopened, no one has contacted the call centers to tell us when or if it will EVER be reopened."

So, American Eagle, just to clarify: You have been actively sending out emails to ALL your customers as well as advertising on your website that all these great prices are being offered exclusively for this short time-period, you are offering "free shipping" with online orders, and that customers have to buy NOW to take advantage of these great deals. And you KNOW that your warehouse is closed, is NOT scheduled to reopen at any specific date, and you are holding customers' money in limbo? Why would you sell items to customers who, in good faith order and pay, when you KNOW you can't deliver the product? A complaint is being filed with the Attorney General as we speak, and also with the Better Business Bureau.

I bought 2 pairs of jeans, one is great the other has ripped on the back right pocket and massivly in the crotch. I bought them October 4th. The order number is [protected]. I have bought and worn American Eagle pants for a decade and now after 2 and half months these pants with normal wear have just been horrible. This is the 2nd time they ripped in 2.5 months and I either want my money back on the pair or a new pair of jeans.

12/19/19

I am a frequent customer at American Eagle, as I have two teenagers who throughout their years found American Eagle to be comfortable and fit well. We shop there throughout the year and at Christmastime I always buy gifts and clothes for them at American Eagle. This Christmas, as I have several times in the past, I went to purchase a $75 gift card to use and then to receive the $25 gift card to be used after the new year. My experience with the associate was as follows:

The name of the person of whom I am complaining is Caslyn. She appears to be around 18-20 years of age and is about 5'5" with long straight hair. The incident occurred at 5:45pm on 12/18/19 at the Oaks Mall in Gainesville, Florida - store number 00193.

Caslyn told me that I could not use the $75 gift card with this purchase. I asked her if I could buy it and if there were any limitations on when I could use it and she said there were no limitations on the $75 gift card. Then I proceeded to explain to her that I wanted to buy it and then use it today. She stated several more times that I could not do this. I proceeded to get out of line and grab a few more items and then I went back in line to another register, as she was no longer at the counter.

As I am making my transaction with the new associate, Caslyn interrupts my transaction even though I am trying to focus on my purchase. Caslyn comes up from behind me and states "I think you should be nicer when you talk to people." I responded, "I think you should be nicer too." She stated, "What I said was you should be nicer to people when you talk with them." To which I again responded, "I think you should be nicer too." She stepped away from me and started yelling at me in front of the customers and associates and stated, "It's not my fault that you are not good at math." I interrupted her and proceeded to tell her to not yell at me. I informed her that the problem was not my ability to do math, as I am a doctor and have taken many math courses over the years, but that she did not know the procedure for the gift card purchases and did not feel it necessary to check with her manager. I asked her for her name and she stated, "I'm not going to tell you" and she walked out of the store.

I asked for the manager and the assistance manger came out from her office. While she gave me a blank stare and was less than friendly, she at least listened and stated she would speak to the associate. I'm not certain I believe this will occur, as the assistant manager appeared less than concerned and offered no apologies for the way her associate handled the situation. She did tell me that the associate's name was Caslyn, and I hope this is accurate.

While I have been very pleased with American Eagle throughout the years, I cannot bring myself to continue to spend my money at a store that allows their customers to be treated in such a manner, especially when there are so many other stores that do not treat their customers in this fashion. I have been residing in Gainesville, Florida for over two decades. While I have been pleased with American Eagle up until now, I will not hesitate to voice my opinion about my experience to the many people who reside in this area.

I urge you to watch any video you may have of the incident as you will be surprised at how your associate Caslyn represented American Eagle.

If you have any questions, please feel free to contact me at [protected]@cox.net.

Best Regards,

Dr. Roberts

I did online Christmas shopping with American Eagle. I do not understand why I paid $15 for 2 day shipping when it's not even in on time. I would really really like a refund on my shipping. I understand it's the holidays, but had I know that the extra $15 wouldn't make my package get here any faster I would not have paid it and just would have done the free shipping. Please respond back.

The long sticker that comes on the leg of the pants which shows the waist size and pant length ruined my jeans.
When I bought these pants I peeled the sticker off and there was a sticky residue that I could jot get off. I tried many methods and have even washed them a few times now and now my jeans are starting to fade and are not the colour that I like.
My jeans usually last me a long time and these back-to-back washed aged them like crazy.
I'm very disappointed and cannot return washed jeans. I would like your help with this problem.

Last Saturday, November 23, I made a purchase in AE of Plaza Carolina of several clothes. When I was back home, I realized that there was an error in merchandise prices. So, I decided to make a detour to the Bayamon AE store since it was much closer. Once in the store I spoke with Mr. Derick, (I think he is a Manager) but he told me that he could not do anything for me because this was a problem that the store at the Plaza Carolina has to solve. So, I had to return Plaza Carolina driving again about 40 minutes to solve my problem. At AE in Plaza Carolina, Mr. David assisted me very kindly and told me that Mr. Derick could helped me solve my situation without having to return to Plaza Carolina. This situation made me very upset. I consider myself as an AE's good customer (almost a fan) and I think that customers deserve more respect.

I made a purchase via telephone on 11/7 using my AEO store card in order to receive free shipping and discount. I paid the balance in full 4 days later in order to avoid finance charges. 4 items do not fit and I want to return. I have receipt, tags still on, items never worn. I do not want store credit i.e. credit to my ZERO balance AEO card I would like my cash back. I called customer service and they stated they would send to the research review, however I did not receive a ticket. I do not feel I should be penalized for paying my debt off immediately and forced to only buy AEO items because I paid my debt in full almost immediately.

Dear Sir or Ma'am,

I am writing you this letter to express my displeasure with the service I received through your online operations. I rarely shop at American Eagle already, and unfortunately this experience made me not want to shop there again.

I own two items of clothing from the American Eagle brand that I love. These shirts I own make me feel more confident and beautiful than any other items of clothing I have. One shirt is long-sleeve and lavender, while the other shirt is short-sleeved and white. The similarities these shifts have are that they are both the soft shirt brand, and the other is that they both have deep V necklines. The important part of the neckline comment is that I do not typically wear V necklines because of my scar from heart surgery. Feeling beautiful and comfortable in these shirts is what makes me love the brand. I only own two shirts I love because I can rarely find shirts that fit my body type. I wear a size XL or above, I have wide shoulders, and I am busty. This combination of characteristics does not work with much, or any of the items sold by American Eagle. If this has been my experience, why would I want to buy multiple clothes online?

This summer I lost 30 pounds which has helped me to be able to fit into more clothing options. The first brand I looked at new clothing options for was American Eagle. I was so excited to be able to try more options because of my new measurement decrease. I am a college student with time and financial restraints, so I went to the online clearance section immediately. The website was very well-done. It was easy to follow, and visually pleasing. I ordered 5 items, all items I was nervous to wear in the past, but I decided to take a risk. The items came faster than expected, but the packaging was nothing short of embarrassing. There were no printed receipts in the packages, and the items were not in smaller clear bags.

I went to try the items on, and that is where the biggest problems started. The sundress did not fit well with a larger bust, the knitted tank top fit like a small, the leggings were see through, and the sweater was not the one I originally ordered. On top of these issues, one of my items got canceled. I am not happy with this experience from American Eagle. The American Eagle brand needs to seriously look at the services they are providing for their customers. I am curious as to what you have to say in response to this situation.

Molly Pierce