American Eagle Outfitters review: customer service

When going on a normal shopping trip to American Eagle with my daughter we were kindly greeted and went on with our shopping. My daughter was looking through the jeans which she absolutely loves when she found a pair that wasn't in her size so she went to ask an employee for the size and Michelle very nicely grabbed the jeans to "look in the back" then eventually came back to say they were out. It wasn't until we were on our way that we overhead this same young lady mention to another worker that they did in fact have the size she "just didn't want to grab it for us". Very disappointed in the service of this establishment.