American Eagle Outfittersemployee

B Sep 09, 2018

I was in the Vienna WV store looking for a pair of jeans for a gift. An associate approached and was helpful and said if I didn't find what I wanted she would check in the back for me. I said thank you and continued looking. Not two minutes later another associate KRISTIE (sp??) the store manager approached. Asked what I wanted told her jeans for a gift. She looked on shelf where I had already looked and said I can order them for you. I said thank you but I need them today. She said VERY RUDELY...THAT'S YOUR OPTIONS. I was planning on looking for other items and due to her complete rudeness that was totally unexpected I said THANKS for your help and exercised MY option of walking out of the store. Customer Service is definitely NOT her strong point with such a bad attitude.

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