Amantel Real Time card — They stole my money
I bought an international calling card called "Real Time" from Amantel.com. Amantel boasts that you can call for 7.9 per cents to Sri Lanka. It provides a local access number. [protected]. Card details says if the local access number is not used additonal charges are applied. So I bought it because there is a local access number is available for the card and I do not have long distance service.
When I dialed the number the automated message says you do not have enough credit and hung up. It does not allow me to enter any pin number. When I tried the customer service number, (which is again a long distance number costing me more money) sent with the pin number the person in the other end told me [protected] is no longer in use an he gave me another number which is not in local area. This person's way of speak is very rude an he does not understand English well. I told him that I have no long distance phone so I need a working local access number or my money back. He says he can refund money after reducing 15% for the cancellation fee. This is very unfair an cheating. If I live in a third world country this will be quite normal with this type of people. But I live in Unites States of America where everybody can expect fairness.I will never use Amantel phone cards again and I should warn everyone who use them.