Pingo Customer Service Contacts
United States - 02421-3110
My family and I have been using company for More than 5 years and this past payment was more frustrating than...
This company SUCK big time. I could be studying for test right now but I'm angry enough to spend the time on this. I took the time to sign up to make phone call. The website told you " Fast and Easy", they lie. I spend about 45 min signing up and the only box that had the biggest issue is the "authorize code" provide by them. Really ? you're worry about matching what you gave ? then they told me my credit card information was wrong, i checked and update 4 times, then i used another one. just check my transaction, they charged me 21.60$ 4 times in one card and one time for the next card. when they finally accepted, they said to verify the account which they claimed would take a minute until i can make phone call. They LIED again. now i have to wait 24 hr just to used the account that i paid for. The representative suck too. He suggest i should email the costumer service and told me i would still to wait about 24 hrs for their reply.
I DON'T HAVE TIME TO PLAY GAME !
On june 19th 2011 I signed up with Pingo and paid $10 for a calling card so that my wife could call her mother in India. The next day I received an email requesting the my PIN number for verification. On the following day when I tried to used my calling card, I was given a pre-recorded message stating the my account was invalid. I called PINGO and was told that my account had been canceled. When I asked for an explanation, I was told that since you have more than one account we are cancelling it, the refund will be given in 2-3 days to my Paypal account. Since then I am regularly sending them mails and calling their customer contact no. Every time the support persong opens a new ticket and asks me to wait for 5 business days. It is almost 11 days passed now but I am yet to get any refund. I am going to wait till this weekend or else I need to make a compaint to BBB.
I paid $10 bucks to make calls abroad after pingo said online that i can have 240 minutes but on calling for only 115mins, they report that i have only a $ 1.02 balance.This ia conmanship as the its contraly to what they portray.I cancelled my account right away.
Found a zero balance on my account the first time I tried using it.
Found numerous complaints of fraud committed by Pingo (in addition to poor service) on internet review sites. Should have googled PINGO FRAUD before purchasing from them.
On November 16th I signed up and paid $10 for a calling card so that my wife could call my son in Korea. The next day I received an email requesting the my PIN number for verification. On the following day when I tried to used my calling card, I was given a pre-recorded message stating the my account was invalid. I called PINGO and was told that my account had been canceled. When I asked for an explanation, I was told that I would have to email and would receive a response in 48 hours. Additionally my bank reported that PINGO still had my payment. I emailed PINGO on November 20th asking for an explanation for being canceled and also for a refund. On November 24th I checked my email. PINGO never responded. I called PINGO and was told that I would need to email them again and they would answer in 48 hours. I mentioned that 48 hours meant Thanksgiving and most businesses were closed for the holidays additionally it connected with Friday and the weekend. PINGO stated that I could expect a response by Monday. Informed them that if I did not receive an explanation for my account being canceled and a refund by Monday, I would file a complaint with the Better Business Bureau. PINGO did not respond. I went online to the Better Business Bureau to file a complaint. Their website informed my that they did not recognize a business called: PINGO and could not process my complaint
My wife tried to contact me in Nigeria through Pingo. She dialed my number and it went strait to a sex line...
This service is a scam! I signed up and my account was not activated, I got no response from the activation...
I was a long time pingo customer who give Pingo hundreds of dollars of business. Past January one of my recharge didnt get thru so I send them 3 emails that never got response. After calling customer service they told me to contact Paypal to get my money back which I did. Next thing that I know, they cancel my account which still had fund on it and never got back to me.
Doesnt matter how long you been with them and how much money you spend on them, in case of a problem this compagny doesnt not stand behind his product and will steal your money.
Signed up with Pingo in order to make international calls and was faced with endless difficulties with their...