The complaint has been investigated and
resolved to the customer's satisfactionResolved Ally Financial — auto loan
resolved to the customer's satisfaction
Please If you do Loan Buisness with this company make sure they send you the Account logs for thier system, Due to the system will keep innacurate files and will apply charges without due reasoning.
I have had this company, I have had payments made 2 months in advanced and had late fees applied dureing this time frame, with thier Customer Service stateing that they do not have to acknowledge this and will not correct what the system has done. This is even from thier esculated Services. They have sent me full reports verifieing this.
As well they are not prone to keep any agreements after takeing service fees, they will up front agree for an extension and charge the service amount, however will not apply the extension in any form to your account and claim that the service was your agreement to just pay fee. without them haveing to keep thier end of the agreement.
The customer service relations is there to upfront just what numbers tell them, They will not acknowledge any fualts with thier system even if its shows that the system has done so in error... Also have had reps refuse to look at the full account claiming that its not thier job and do not have access and will say nobody in the company has acess as well. They refuse to give any other contact information, I was transferred several times and also hung up on due to they could not explain the issues with the account and would not fix the issues.
If you are with this company I warn you to leave it immediatly for any errors that they will cause they will not fix. research into the lawsuits of major figure names will show this as well. for they have lost many lawsuits to this.