Capital One
Reviews and Complaints

I too have the same problem as Luvtheback9. Capital One Bank and their Title Dept. are the most apathetic and rude people that I have ever dealt with. I am trying to get the lien release expedited so that I can deliver a clean and clear title to the purchaser and Capital One could care less. Their credit card people are just as apathetic. I requested a lower percentage rate on my cards after 10 plus years of excellent history and they refused. I have been an excellent customer for Capital One but good customers are not relevant to CO.

I purchased a car from a friend of mine who had the car loan through Capital One loans, which he paid off the loan in full. They have been giving him the run around saying that they are so far behind in reposessions that they are trying to catch up.

He gave them the full payoff amount back in Late-March 2010. It is now Mid-July 2010 with no Title or Lien Release received. He has contacted that attorney general but still nothing.

Doesn't anyone notice the numerous complaints about Capital One holding the lien on vehicles and feel that something should be done?

This is a bunch of nonsense. I have the same complaint. My payment was made through electronic transfer, paid off on the 29th of March 2010 and here it is the 10th of April and am still waiting for my title. This company is the worst. I've never had to wait 30 days with any other finance company, but I've worked with more reputable companies in the past. They didn't have a problem with all the previous electronic transfer payments and the same should be for the last one.

The reason most banks and finance companies hold the title or lien is to ensure that payoff amount clears the bank > unsecured funds is a terminology used by banks & lenders that describes a payment that is no made by or secured by cash like a money order, cashier check or western union / moneygram payment > what it seems you paid off the loan with was with an ACH type pymt that can be disputed up to 60 days and be debited from the payees account & you now have the title > believe me this happens more than you can imagine and it is very sad that a good people have to pay for a few bad people that take advantage of certain situations > but to help call your lender tell them you can fax a rolling bank statement that shows the positive bank balance prior to & after you payment & this will possilby help you getting your title or lien released.
Here to Help
Los Angeles, CA

I had a very bad expense with capital one also I have close my account and advise everyone to do the same. Customer Service Sucks with a capital S !
p.s. tell all your family and friends please.

I am going through some rough financial times as a result of being out of work for 6 months, I now have a job but need someone to work with me on my Capital One credit card payments. They refuse to help their customers, they say they have no such program. What kind of customer service is this? Perhaps they would rather me file bankruptcy and get nothing?

i try to tell c1 i have no job dont call me during the early morning or at a daily basis it ticking me off but they dont listen to me at all i mean what they want me to do rob a bank and get sent to prison and i tell the judge and jury c1 are like a pack of wolfs for blood

i paid a late fee for a late payment in july. it was 15.00 dollars. know my new statement says that my payment in august is 15.00 dollars less than my normal payment. the man at customer service says that my late fee money isnt applied to my july bill, its taken off my august payment, so i now owe 15 dollars less in august. does this make any sense to any one out there?

I agree- whatever happened to the good ol' days? Cash never lies, like Capital One does. I live in NY and there are Capital One banks all over this place like flies on a dog turd. Anyway, I opened up an account with them about a month ago- big mistake! I was ripped off with three NSF charges because, apparently, the purchase and ATM withdrawls I made with my bank card were "pending" at the same time two checks I deposited were. But according to what their computer system said, I had the funds available when I made the transactions. Long story short, I'm out $45. Oh yeah, they also put holds on checks forever and the funds are never available right away. This is, by far, the worst bank I've ever banked with. Liars, scammers, so many negative comments I have about them! Shut them all down!

I have two accts with Capital One and they have put me in a similar situation; by claiming that they sent me correspondence that would have freed me from their predatory credit card practices had I actually received it. This correspondence was supposed to notify me and give me the opportunity to Opt Out of their new terms which, if I chose to Opt Out, would 1) close my accts and 2) freeze my interest rate so they could not increase the interest rate over the balance of the time it took to pay off the debt.

There was no way that I could have paid off my debt quickly enough and hang on the accounts to minimize the impact on my credit score. If they had actually sent me the Opt-Out as they said they did, I would have to opt out because I owed over $3k on each of the two accts. and the new terms would have given Cap One a hammer to hit me over the head with unlimited interest rate increases on the total amount that I owed.

I sent them a letter disputing the fact that they ever sent me any opt-out notices and have refused to pay them one penny until this matter is resolved. They claim sending me a notice on 2/2/09 and 5/12/09 on purchases and cash advances respectively. By the time I found out what they were up to, the dates for opting out had expired and they would not give me the time of day concerning that issue. Despite my formal Dispute Letter on each of my two accounts, Capit One is trying to disregard my dispute they did not sent me a proper timely notice and are just mailing to me over and over again the terms for which the opt out had already expired and the new term now apply.

I asked for proof of that they ever mailed me proper and timely correspondence about these important term changes and opt-out opportunity. They sent me a FORM LETTER that did not address the details of my dispute and have continued to pretend as if I'm just late paying on my two accts. They are the worst, and I refuse to pay them another cent of my very meager and dwindling finances until this is resolved.

I would love to get involved in a class action suit against Capital One--I know I'm not the only one they are trying to bamboozle with these new terms. Macy’s tried to do the same thing, but they have been sensible enough to know that maintaining good faith with their customers and took the high road in resolving the dispute I had with them. Macy’s was terrific—they put my interest rate back to what it was before the Opt-Out and even reduced the interest lower until the debt is totally paid off.

They denied a 100% disabled veteran ? I showed this to my boss, he is a disabled veteran, and a lawyer. He is very good, he just won his last case. The punitive damages was 7 digits. He told me that he would love a shot at Capital One. He told me he would take the case on contingency, so no money up front. All he requires is a copy of the document that requires you to provide medical information to Capital One. I would love to be a fly on the wall when they ask Capital One why do you need to know what prescriptions he takes.

I'll send you the info in Email. Jt

At Stonebridge Benefit Services, Inc. nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, or phone number to us at custrel@aegonusa.com, by fax to [protected] or by mail to 2700 West Plano Parkway, Plano TX 75075.

I too am in the same boat. I've been a Capital One customer for 10 years. I have never ever paid a bill late with them, 99% of the time pay my balance in full every month, I have a credit limit on this card of over $30, 000, and after recently getting my credit reports found that I have a credit score of 890.

In the last billing cycle I noticed my rate went from 7.9% to 17.9%.

I emailed Capital One twice and both times got back "copy and paste" answers that did not even mention the questions I asked.

I then called their customer service folks and got the same (it sounded rehearsed even) response that the above person did. "With the way the economy is we had to raise everyone's rates...blah blah blah... it isn't just you...blah blah...you pay your balance in full each month so the interest rate really doesn't matter anyway...blah blah...if you look elsewhere I think you're going to find credit hard to find..."

I asked to speak to a customer retention specialist and the representative said there was no reason to because under the current guidelines they are under they couldn't do anything for me either. After repeated attempts I finally gave up on this angle.

The Customer rep eventually offered me a rate in the ballpark of 14% if I stayed with them. Thank but no thanks.

My local credit union offers a card at 12% fixed, no annual fee and 1.5% rewards. Guess it's time to leave the big boys and go local.

Wells Fargo, pay attention. You're next on my list. Paying less than .15% for my savings account is ridiculous.

Looks like the Credit Unions are going to be the biggest winners in this economy. Time to look local.

I had the exact same thing happen to me. They keep advertising "What's in your wallet"? which I feel is illegal since it is deceptive advertsing- I am filing a complaint with the Federal Trade Commision against Capital One. A trojan horse is in my wallet and out popped an army that drained my wallet. I am subject to them raising rates- they are now subject to stop advertising like they do- they can't come across as protecting their customers from insane interest rate increases and then do the exact opposite of what they advertise and then keep advertising. Doesn't work that way Capital One- you guys just lost a lot of customers with this 400% rate increase- and trust me, I won't be coming back.

CapitalOne has a history of late posting made on time payments so they charge late fees and increase the interest rate. The FTC fined them $3 million for this, however they are stealing so much from their customers that they are willing to pay other token fines from the government. Organized crime works by bribing our elected officials.

I don't understand the complaint, really. When you initially signed up for the credit card, you receive the terms and conditions, and in there it states they can change the APR at their leisure for any reason at all.
You could have declined...

Then later, just like Chase, Citi, Bank of America etc, they raised the APR's across the board. They notify all customers by mail of the change, with the option that they can "lock" the original APR if you just "close" the account to any new charges and continue paying your balance off as usual.

But you either didn't keep up with address changes or you discarded the notice thinking it was junk mail (you may have even given it a cursory glance and thought it wasn't something important.. that happens alot these days. Its why companies get away with so much, everyone is so nonchalant about their personal finances)

You can always try opening a new card and transferring your capital one balance to it. Or taking out a loan with a lower rate to pay off the credit card. You do have options (well unless your credit is bad).

received a check for $4993.00 telling me I have won $250, 000. I have to pay $2995.00 for taxes via western union

I RECEIVED ONE OF THESE CHECKS FOR 2, 970.00 ON 9/8/09 NAME OF TOP OF THE CHECK WAS DEAN TRANSPORTATION, INC. 3114 SOUTH HASKELL, DALLAS TX 75223. BANK NAME WAS WELLS FARGO BANK OHIO, N.A. 115 HOSPITAL DRIVE, VAN WERT, OH 45891. PERSON SIGN CHECK NAME EDDIE K LOLE. IT CAME WITH A LETTER STATING THAT I WON A SWEEPSTAKES FOR 55, 000.00 WELL IF I WON A SWEEPSTAKES FOR 55, 000.00 WHY DID I GET A CHECK FOR 2, 970.00 THAT TELL YOU RIGHT THERE THAT IT IS A BUNCH OF ###. NO RETURN ADDRESS AND THE POSTAGE WAS MARK CANADA. CONTACT PHONE NUMBER WAS [protected] AND FAX NUMBER WAS [protected] AND THE PERSON THAT SIGN THE LETTER NAME WAS DANIEL B TAYLOR. PEOPLE! ANY TIME SOMEONE SEND YOU SOMETHING SAYING YOU HAVE WON BUT YOU HAVE TO SEND MONEY IT A SCAM...I HOPE THAT THIS WAS HELPFUL AND THE FBI CATCH THE ### THAT DOING THIS. I REMEMBER LAST YEAR MY DAUGHTER RECIEVED THE SAME CHECK AND SHE WANT TO CASH IT SO BAD SHE WAS HAVING A HARD TIME @ THE TIME SHE GOT THE CHECK AND I TOLD HER IT WAS FAKE...

YEAH THAT ### NIKKI BOYD SCAMMED TONS OF PPL WITH HER ### I HOPE THAT CATCH A ND BURN THAT ### FOR GIVING ME FALSE HOPES, IF THE FBI DONT FIND I WILL

I received one of these checks yesterday and was skeptical...the ole too-good-to-be-true thing. The check part did weigh on my mind though and perhaps one of the greatest atrocities is that this company gives people false hope. I hope they go down in flames for playing with the public's emotions and trust for their own financial gain. I'm sure a special place in hell is reserved for Nicky Boyd, Gloria Kennedy, and the rest of Capital One Securites, Inc.

Received scam check in the mail... Address given is now 140 King St. New Market, Ontario L3Y8Z1
Nicky Boyd is the Claim Agent
Letter is signed by a Promotion Mngr: Gloria Kennedy
Bank address on check is from New York, NY - check signed by Sheila Harris

Hope this information helps others to not be scammed! Be aware!

Very real looking. Mine stated the City National Bank was in Beverly Hills CA. Thanks for all the posts. I was tempted to cash it just to see what would happen. But I think ripping it up is the way to go. I'm glad the FBI is on it. Thanks!

My husband also received this check for $4, 993.00 and he initially called Nicky Boyd at [protected], the voicemail was filled but just by reading the attach letter you have a feeling deep down in your gut that it's not legit. My husband wanted to cash the check, but I was seriously against it so after researching on line we came up to this website (thank you) so we greatly appreciate the infomation listed here and hope that this person gets caught...

Mid July and these phony checks are still landing. New phone # is [protected]. The claims dept. is based out of 140 Main Street, Newmarket, Ontario.

Today I got one too. No postmark...A little excitment. Actually postmarked 6/22/2009. Real looking check..You can actually feel the signature. Tuition here I come. ooops not real so you say. I had a feeling it was wrong. Good feeling while it lasted though I never remember signing up for a sweepstakes. Thanks for the info. I guess I'll keep on working. Sharon

I received the same check today in the mail, and I knew immediately that it was a scam as I do not enter sweepstakes or drawings. I signed online to report it and found these postings. I hope no one cashed this check that they recieved. My roommate tried to get me to take it to the bank because it looked so real, I don't think so. Tear it up, burn it, do whatever you have to do to get rid of it but do not cash it. I didn't call Nicky because I knew it was a fake. Be smart people!

Many people have been getting these notices from Capital One lately. I just received two of them, one for each of my Capital One credit card accounts, a day apart from each other, increasing my rates by astronomical amounts as well. While one of those accounts is relatively new, I've had the other for 6 or 7 years, and I've never had a late payment, overlimit, etc. on either account! I have a balance on the older card, so I had no choice but to cancel it to decline the new rate so I can continue paying it down at my current rate, but I'm sure it's also going to lower my credit score because one of my oldest credit cards will now be closed. We also have 2 auto loans with Capital One Auto Finance, also paid faithfully every month. I just can't believe their greed!

Just bought a Chevy Avalanhe, payment due 30th each month they already calling and today is the 20th

Well, today, Feb. 18, 2010, I found out that Capital One is taking my fixed rate from 10.9% to 17.9% and I always pay early and more than what is requested. I called their Customer Service and they said there was nothing they could do but send me some options in the mail... well one of my options is to pay off the card, have it closed and never use anything related to them again. I guess I will utilize one of their competitors cards in the future. :-)

I just received my Capital One credit card statement and found that my minimum payment had just jumped from $89 to $128 a month on a $5000 balance. On further investigation discovered that my APR % rate had jumped from 9.9% to 17.64%. Never missed a payment, always paid more than my minimum, good customer for over 10 years, how’s that for thanks. When I called them I was given the old “tough decisions in tough economic times”, song and dance. Always told everyone that Capital One was a great company to deal with, guess I’ll have to re-think my customer loyalty.

Captial One is the worse credit card company ever! First the customer service sucks! The customer service is based in India! Come on Capital One - how could you place those jobs overseas! They don't know a lick of English and it's annoying. Second, I had a secured credit card for $1000 with them. I closed the account in June and am now having a difficult time getting my $1000 deposit back. I have been calling customer service since June and now its September. I keep getting the run around from those India idiots. They told me that they would mail my deposit on Sept 11. Well Sept 11 was on a Sunday and I am not sure what Post Office is opened on a Sunday. I have resorted to suing them in court. I will NEVER do business with Capital One again.

Capital one has a company money making scam going on right now and its to approve people, let them use their cards but then put it on hold and target account as possible fraud use. And I only used the card once for a purchase of 9.99. That shouldnt raise suspicion of fraudelaunt activity. If anyone else gets this contact the Federal Reserve consumer help page and it has a list of information to file complaints.

Richard D. Fairbank
Founder, Executive Chairman, Chief Executive Officer and President, Capital One Financial Corp.
88
Age Total Calculated Compensation This person is connected to 8 board members in 2 different organizations across 4 different industries.

See Board Relationships
59 $14, 859, 688
As of Fiscal Year 2010
BACKGROUND*
Mr. Richard D. Fairbank founded Capital One Bank and serves as its Chairman and Chief Executive Officer. Mr. Fairbank co-founded Advocate Financial LLC in 1998. Mr. Fairbank founded Capital One Financial Corp. in 1988 and has been its Chief Executive Officer since July 26, 1994. He has been an Executive Chairman of Capital One Financial Corp. since February 28, 1995 and its President since April 24, 2003. He has been Head of MasterCard's U.S. region since 1995. He serves ... as Chairman and Chief Executive Officer of Capital One Auto Finance and Chairman of Capital One, F.S.B., two of Capital Ones primary lending subsidiaries. Mr. Fairbank began his career in 1981 with Strategic Planning Associates, spending a total of seven years consulting in different industries. Based on his belief that information and technology would change the world of consumer marketing, he developed the idea that would ultimately become the hallmark of Capital One®-its Information Based Strategy (IBS). He serves as Chairman of MasterCard International, Inc. He served as Chairman of MasterCard’s U.S. region at MasterCard Worldwide Inc. from March 2002 to February 2004. Mr. Fairbank has been Executive Director of Capital One Financial Corp., since July 26, 1994. He serves as a Director of Capital One's three principal subsidiaries, Capital One Bank the "Bank", Capital One, F.S.B. the "Savings Bank" and Capital One Auto Finance Inc. "COAF". He served as Director of Mastercard Incorporated since 2003. He served as a Director of MasterCard Worldwide since 2003 and served as Director of MasterCard's U.S. region from March 1995 to February 2004. Mr. Fairbank served on MasterCard International's Global Board of Directors. He recruited fellow SPA consultant, Nigel Morris, to help find a sponsor for IBS in the credit card industry. He has received many honors and awards including being named Best Chief Executive Officer in specialty finance by Institutional Investor magazine and Business Leader of the Year by Washingtonian Magazine. Mr. Fairbank has often been recognized for his community and industry leadership, including his 2008 appointment to the President's Council on Service and Civic Participation. He also was honored as a 2008 Washington Business Hall of Fame Laureate and was named "2006 Banker of the Year" by the American Banker. Mr. Fairbank graduated with a bachelor's degree in economics from Stanford University and received an MBA from the Stanford Graduate School of Business.

Read Full Background

CORPORATE HEADQUARTERS*
1680 Capital One Drive
McLean, Virginia 22102

United States

Phone: [protected]
Fax: [protected]
Board Members MEMBERSHIPS*
Founder, Chairman and Chief Executive Officer
Capital One Bank
1994-Present
Founder, Executive Chairman, Chief Executive Officer and President
Capital One Financial Corp.
2003-N/A
Former Director and Director MasterCards U S Region
MasterCard Worldwide, Inc.
2003-N/A
Former Director
Mastercard Incorporated
EDUCATION*
Bachelor's Degree
Stanford University
MBA
Stanford Graduate School of Business
OTHER AFFILIATIONS*
MasterCard Worldwide, Inc.
Stanford University
Capital One Bank
Stanford Graduate School of Business
Mastercard Incorporated
Advocate Financial LLC ANNUAL COMPENSATION*
There is no Annual Compensation data available.
STOCK OPTIONS*
Restricted Stock Awards $8, 250, 029
All Other Compensation $100, 637
Exercisable Options 6, 610, 600
Unexercisable Options 2, 124, 587
Total Number of Options 8, 735, 187

TOTAL COMPENSATION*
Total Annual Cash Compensation $100, 637
Other Long Term Compensation $8, 350, 666
Total Calculated Compensation $14, 859, 68

Been with Capital One for over 10 years. Carried balances every now and then but usually pay it off each month. I spend over $1000 per month. Never ever missed a payment and even when I can't pay it off completely, always paid extra. Never carried a balance longer than 6 months. Capital One has raised my rates several times and each time I can call them and they lower it back down. This time (March 2011), my rate goes to 17.9%, call them again and they won't lower it. Tell me 15.9% but isn't good enough. I tell them they are offering new cards for 10.99% to new customers with excellent credit (I have a FICO score over 800) so I will settle for that (my rate was 7.9%). They won't budge less than 15.9%. I tell them then I will throw their card in the drawer and never use it again (don't want to close it because might lower my FICO score) and close my Capital One Money Market account that has over $10, 000 in it. Nothing matters, they just don't care. Everytime I call, I got to speak to folks in India which frankly I hate with a passion. I can't tell if Capital One doesn't care or those Call Center folks in India don't understand or can feel what Americans are going through with the company they work for. I ask for a supervisor but told they are all busy. It just amazes me. Well Capital One is no longer in mine or my wife's wallet anymore. Moved my Money Market cash and will try one more time, hopefully showing them that I am serious. Doubt anything is going to help...

I'm in the same boat as D.K. I've been with CO over 12 years, never late on a payment, paid them off twice before and now I'm slapped with a 17.9%. I don't recall them sending me anything in the mail stating this was going to happen or I would have closed the account at my lower rate. I even tried doing a balance transfer to be paid to myself and then I applied it back to the card so I could get the 0% for 6 months (even the 3% fee is less than what I'm paying in interest each month) but they are charging me the 17.9% on my whole balance still. Their excuse is that they didn't receive the check from the bank until after it expired which is a lie. CO approved it within a few days and it was well before it would have expired. So now I'm fighting this battle and they are not bending on lowering my rate at all.

After more than 10 years with Capital One, and after having paid them off TWICE, and having paid them on time always my interest rate was jacked up to 17.9 percent! My statement said my '' introductory rate '' was over. I guess I had an introductory rate for 10 years?! If I wasn't trying to get approved for a mortgage, I would close this account this instant. I feel so trapped by this. I don't ever remember being informed of a rate change. In fact, I went through my whole credit card file, and there is NOTHING there about it. What I did notice, however, is that any change in terms they send out do NOT include any dates. I have some that have been in there for a long time, but couldn't tell you when they were issued. Cap One will NEVER get my business again. I got screwed by GE Moneybank years ago as well, and they don't get my business anymore either. Stay away from BOTH!

They send so many promotional and terms disclosure documents I didn't notice the rate change either. The issue isn't notification it's the more than doubling the rate for borrowers who have maintained impeccable history with the card. Sure I could now close the card but have you tried to apply for a new card lately? I have a VERY high FICO but am carrying a balance on this card. Due to credit usage no one will issue me a new card even if I submit a balance transfer with the new application. I have stopped using the card and hope other follow suit.