The complaint has been investigated and
resolved to the customer's satisfactionResolved AllianceOne — fraud and cheating
resolved to the customer's satisfaction
The fact that King County & the City of Seattle continues to contract with a business as sleazy and unethical as Alliance One, despite that fact that MANY people have complained to the state attorney general, is nothing short of astounding. I would also include 'unorganized' as a descriptive word for Alliance One, but that would imply that their horrible record keeping and payment reporting is a mistake, rather than the intentional rip-off that it most likely is.
Because Seattle & King County assign unpaid traffic and parking tickets to Alliance One, people who need to renew their vehicle tabs or drivers licenses are told which tickets still show as 'unpaid' according to Alliance One, and that they will need to clear those up and provide proof of payment or 'adjudication' before they can renew their license or tabs. The problem is this... Alliance One simply does NOT record or report those payments!! I have had several tickets that I paid, got the adjudication for, and then had DMV subsequently tell me (sometimes 10 - 18 months later) that those same tickets are still 'unpaid' according to Alliance One. It seems that this is an obvious effort to get some people who don't keep their payment records or receipts for that long, or who may have lost track of them after such a long period of time, to pay for the same tickets more than once.
That being said, I can tell you first hand that this is a maddening process, and actually forced me to include several tickets (that I must pay back 100% of) in a bankruptcy that Alliance One is now being paid TWICE for hundreds of dollars that I have already paid!!
Since Alliance One does not need to attract or retain consumers as customers, they literally operate as if they are above the law, which in reality they are, being in bed with government entities that continue to feed them millions of dollars worth of business without requiring them to maintain any standard of ethics or good business practices.
Shame on the City of Seattle and King County for partnering with Alliance One in financially bludgeoning their own tax paying citizens in a combined effort that amounts to nothing short of organized crime.