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Alibris  -  product never received

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5:24 am
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On 12/23/09, I placed an online order for a book and received confirmation of my order(#[protected]). I was charged for the full amount $62.24 but never received the book. I tried to contact the seller several times and, on 4/13/2010, received an email letting me know that another copy would be shipped. However, I have never received the package. Alibris is telling me that, because the issue is so "old", it's ok for them to keep $62 (I checked I was charged but not reimbursed)... Isn't that considered theft?

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21 complaints
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Alibris contacts

(added by reviewer)
1250 45th Street, Suite 100, California United States
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