Alert Protective Services
Reviews and Complaints

I cancelled Alert Protective Services in Sept of 2021. They keep billing me for services. I sent back the past *** to them to confirm that I cancelled their service. I still haven't heard back, but I got another bill today. The solution is easy, just close the account and stop future ***.

I used Alert Protective Services for 20 years at my previous residence. Before relocating in October , I called to cancel the service. I completed the necessary forms and got an email confirming my cancellation was processed, yet I'm still billed quarterly. Each time, I've reached out and been reassured that I owe nothing, but the bills keep coming. I received another one recently and seek a definitive end to this issue. I've consistently settled my accounts on time, with no outstanding charges prior to my move. Can you assist in resolving this?

My alarm system wasn't working right. The manager said a technician had to come and check it, probably a dead battery. The technician couldn't figure it out, so he called another technician nearby. The new guy said it wasn't the battery, but an old system that couldn't be fixed. I could either replace it or keep using it as is. He said no charge since he couldn't fix it. But I still got charged. I called and they said they'd remove it from my bill. Then I got charged again, but they said to ignore it since it was automatic and wouldn't happen again. But it did. I talked to Nora and she said it was taken care of. But it happened again. I spoke to Diane and she said she handled it. Both talked to the office to confirm. Now I got another bill with a late fee. They had our names and apartment wrong at first, but I got that fixed. I don't get why they keep billing me after agreeing I don't owe it, and now they add late fees. The technician said I needed a new "mother board" for around $400. Someone was supposed to call for an appointment and give a price, but no one did. I called and a salesperson said it would be at least $700 (without seeing it), which I can't afford on social security. They said someone would call to discuss, but no one did. I thought someone would come to see what I really needed. No one called. I feel like they're bothering me for money I don't owe.