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Alan's Factory Outlet

Alan's Factory Outlet review: Order placed and product not delivered

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Prior to placing my order#75399 on 18 mar 2026, I called and was given a delivery estimate of 5 to 8 weeks. It's now 16 July and no delivery date is scheduled. I contacted the company June 21 and was emailed that they needed a full truckload with 2 to 3 days of work for this area in order to schedule a delivery, this was not mentioned in the initial contact or in the contract. If I were to cancel the order, I will probably lose my deposit of $427,20 The contract states 4+ weeks for delivery which could run several more months or longer, this is not acceptable, if I didn't need the carport I would not have ordered it.

Desired outcome: Please refund the full deposit of $427.20

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    PO Box 646, Luray, Virginia, 22835-0646, United States
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    Jul 17, 2026
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Alan's Factory Outlet is ranked 3 among 43 companies in the Building Materials and Supplies category