AJ Madison review: KitchenAid 36" panel-ready refrigerator

The unit has not functioned properly since installation. Your authorized technician inspected it, confirmed it is not repairable, and canceled the follow-up appointment on 4/10. It has now been over three weeks without a working refrigerator.

Material issues include:

-Doors do not align or seal properly
-Hinge design prevents advertised flush, counter depth, seamless installation (this is a material misrepresentation of the intended installation)
-No rear adjustable legs (only wheels), requiring shimming
-No anti-tip brackets provided (safety requirement and liability especially in CA)
-Freezer door is wobbly and unsecured, supported by only one flimsy bracket each side and structurally unstable

These are not cosmetic issues — they represent a failure to meet basic functional and installation standards.

The absence of anti-tip protection is a safety concern. For a built-in appliance of this size, lack of proper anchoring creates a clear liability risk, particularly once enclosed within cabinetry.

Additionally, these defects could not reasonably have been identified within the 15-day return window, as they became apparent only after installation and normal use and required professional assessment.

Requested resolution:

Issue a full credit for the defective unit
Apply the credit toward a replacement unit

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