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Air Indiadelayed flight and lost/damaged baggage

On Saturday September 21, 2019 we were scheduled to leave Shirdi Airport on Air India flight AI9654 travelling to Bombay. From there we had a connecting flight from Bombay to Dubai flight AI 983. Our flight from Shirdi was scheduled to leave around 4pm, but instead was delayed until approximately 6:45pm. For this reason, we reached Bombay airport late. Our next connecting flight from Bombay to Dubai was scheduled for 8pm. As soon as we entered the airport in Bombay, staff from Air India was waiting for us to transfer us quickly for our connecting flight. They made us wait at the security check in counter and went to check us in and receive our boarding passes for us. They also assured us that our luggage will be sent onto the next flight. We followed their instructions and boarded our connecting flight. There, we sat in the plane for more than an hour because there was a problem with the plane. A door was broken and needed to be repaired before take off. Finally after arriving in Dubai, we waited at the belt for our luggage to arrive. Our luggage was missing and did not come. We spent many hours at the airport filing a complaint that our luggage is missing. We stayed at the airport until 3:30am. Then we were sent to our hotel with the information that the luggage will be sent to our hotel as soon as it arrives with the 3pm flight on September 22, 2019. we waited all day Sunday, however our luggage did not arrive. After waiting 2 days, we got our suitcases on Monday. Our suitcase was damaged. The handle was broken, the lock was gone, the suitcase was ripped. We have pictures of the damage. We are really unhappy with the damages and delays caused by Air India and want to be compensated for the trouble caused.

Air India
Air India
Air India
Air India
Air India

Sh
Sep 29, 2019

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