Latest Reviews and Complaints
advertised photo of a part is not what they ship
I wanted an autotrol 255/760 valve assembly etal (1205R). Their website picture depicted all I expected but there were options for additional parts, a lid being one of them. Confused I called for clarification and was told I did not need a second lid or the other optional parts. When the valve arrived, it was missing the cover/lid. I called 877-848-2532 and was told to email sales which I did. I explained my situation in the email and their reply accused me of not understanding their site. I explained I ordered what their sales person recommended and there was no explanation why they did not send the part as pictured on their website. To say I am disappointed is an understatement. They advertise a complete device (supported with their own pictures) and ship a partial one. They refuse to accept responsibility for their deceptive salesmanship which even confused their own sales team. Shop elsewhere and avoid this bait and switch company.
3 Affordablewater.us Complaints
Affordablewater.us’s earns a 2.3-star rating from 0 reviews and 3 complaints, showing that the majority of customers are somewhat dissatisfied with water treatment systems and services.
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defective products
I purchased a reverse osmosis unit from affordablewater.us in November of 2012. The purchase has been a disaster and I suggest anyone researching a web based company look elsewhere. Their customer service department is non-exisitent. In fact, they will not take tech support calls; all correspondences must be made through email. This makes trouble shooting...
Read full complaint and 1 commentpoor quality of service
So. Being that I live in a house with fairly hard water, but having grown up in a house that had soft water, I budgeted in the purchase of a water softener for my house this year. I did some pretty good research, looking around for a good company, with good pricing, to purchase from. After some debating, I decided to go with affordablewater.us, due in large...
Read full complaint and 10 commentsOverview of Affordablewater.us complaint handling
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Affordablewater.us Contacts
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Affordablewater.us phone numbersClick up if you have successfully reached Affordablewater.us by calling 877-848-2532 phone number 1 1 users reported that they have successfully reached Affordablewater.us by calling 877-848-2532 phone number Click down if you have unsuccessfully reached Affordablewater.us by calling 877-848-2532 phone number 0 0 users reported that they have UNsuccessfully reached Affordablewater.us by calling 877-848-2532 phone number
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Affordablewater.us addressPO Box 546, Dayton, Ohio, 45449, United States
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Affordablewater.us social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 25, 2025
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A compliant over a lid?
This guy did not understand that the lid was optional from the drop down menu. Nothing deception about that.