Aeroplan.commedical emergency

S Aug 06, 2018

Aeroplan sucks, I just called them to change my flight for a medical emergency, my son broke his arm and they are charging me $100 each way ($800) total to change this. When I asked to escalate it, they wouldn't. I basically have to write a letter to their executive management team. I'm so glad I have moved to another travel card so I don't have to deal with these greedy [censored]s anymore. They said too bad your son broke his arm. I told them I got a full refund with two other companies and they said well you should have bought some travel insurance. They don't care about anyone.
I would like them to just waive the change fees, $800 for a once in a lifetime incident, and they won't do it.

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