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CB Airlines and Air Travel Aeromexico Complaints #462-481
Aeromexico

Aeromexico review: tickets

S
Author of the review
4:11 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I book a fly with aeromexico september 12 2015, and the same day i call to cancel the fly. they says me the refund takes from 4 to 6 weeks to see the money on my card. i have been chatting every week since that and they says me everything ok, last Friday October 2 2015 one agent at chat tell me that my refund wasn't processed and i need to call a supervisor. I call a supervisor and he says me that the refund will be processed but that kind of refund are made by Texas office because i paid in US dollar. he told me i need to wait 4-6 week. Im persistent and today i enter to chat again, and one girl says me that my tickets doesn't apply to a refund. i wrote to [protected]@aeromexico.com but i don't know what else i can do. they give me the wrong information every week, and every day, and now im loosing my money. i will escalate this dispute to every place. thanks i have my fly number and everything i just want my money back. i just cancel that fly because change destination and they says me everything ok with the refund.

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  1. Aeromexico Contacts

  2. Aeromexico phone numbers
    +1 (800) 237-6639
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    1800 855 474
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    100%
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    Ireland
    +1 (800) 952-0533
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    Colombia
    800 052 1447
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    Costa Rica
    +1 (877) 262-0455
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    USA & Canada Agencies
    +1 (800) 800-9999
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    USA & Canada Groups
    +1 (855) 332-1455
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    USA & Canada AM Contigo
    +44 800 9775 533
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    United Kingdom
    +33 800 916 754
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    France
    +31 800 022 4008
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    60%
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    Netherlands
    +34 900 995 282
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    Spain
    +86 216 089 9985
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    China
    +81 352 935 945
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    Japan
    +54 800 888 2276
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    Argentina
    +55 800 891 7512
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    Brazil
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    Chile
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    Cuba
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    Ecuador
    +503 800 6105
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    El Salvador
    +502 800 835 0269
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    Guatemala
    +504 800 2791 9025
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    33%
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    Honduras
    +52 555 133 4000
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    Mexico
    +505 800 226 0294
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    Nicaragua
    +507 800 052 1373
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    Panama
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    Peru
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    Venezuela
    More phone numbers
  3. Aeromexico emails
  4. Aeromexico address
    3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States
  5. Aeromexico social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2026
  7. View all Aeromexico contacts
Aeromexico Category
Aeromexico is ranked 35 among 196 companies in the Airlines and Air Travel category
#33 Etihad Airways Etihad Airways #34 Virgin Atlantic Airways Virgin Atlantic Airways #35 Aeromexico Aeromexico #36 Scandinavian Airlines System [SAS] Scandinavian Airlines System [SAS] #37 Finnair Finnair
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