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CB Airlines and Air Travel Aeromexico Complaints #182-201
Aeromexico

Aeromexico review: airline ticket (need refund on airline ticket)

H
Author of the review
11:57 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

On 2/28/2019, I took off from San Antonio, TX to Mexico City one stop then into Bogota, Columbia I had no problem. When I returned from Columbia on 3/7/2019 into Mexico City, they held me there and did not let me board my flight to go to San Antonio due to my ticket name Melinda not matching my legal name on my passport I don't understand there was no problem coming in with my name then all of a sudden going back home they held me... I talked to 4 different departments of AeroMexico Airlines to change my name and they refused... they said I would need to buy another airline ticket... I missed my flight because they refused to fix my name on my ticket and they made made it really hard to understand due to language barrier, they made me buy another airline ticket in order for them to put my legal name on the ticket... it cost me 768.13. This has been the worst experience in my life... I would not recommend AeroMexico airlines to anyone... I am now fighting to get refunded the 768.13 for new ticket that I needed to buy in order to come back to my family in San Antonio and back to work. I have sent an email to the airlines and have not received a response. Please let me know what I can do to get this refund asap, I am a single mother of 3 and this has put me in a financial bind... any information on how to go about this is greatly appreciated. I recommend to fly American always!

Update by Hermelinda Longoria
Mar 12, 2019 5:25 pm UTC

My legal name is Hermelinda Longoria ...my name on airline ticket was Melinda they refused to add "Her" to my name...they said the only way to fix was to buy another airline ticket for 768.13. I am requesting a refund asap.

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  1. Aeromexico Contacts

  2. Aeromexico phone numbers
    +1 (800) 237-6639
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    1800 855 474
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    100%
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    Ireland
    +1 (800) 952-0533
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    Colombia
    800 052 1447
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    Costa Rica
    +1 (877) 262-0455
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    USA & Canada Agencies
    +1 (800) 800-9999
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    USA & Canada Groups
    +1 (855) 332-1455
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    USA & Canada AM Contigo
    +44 800 9775 533
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    United Kingdom
    +33 800 916 754
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    France
    +31 800 022 4008
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    Netherlands
    +34 900 995 282
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    Spain
    +86 216 089 9985
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    China
    +81 352 935 945
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    Japan
    +54 800 888 2276
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    Argentina
    +55 800 891 7512
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    Brazil
    +56 225 994 378
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    Chile
    +53 78 309 528
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    Cuba
    +593 800 000 227
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    Ecuador
    +503 800 6105
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    El Salvador
    +502 800 835 0269
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    Guatemala
    +504 800 2791 9025
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    33%
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    Honduras
    +52 555 133 4000
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    Mexico
    +505 800 226 0294
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    Nicaragua
    +507 800 052 1373
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    Panama
    +51 80 053 407
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    Peru
    +58 800 162 7351
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    Venezuela
    More phone numbers
  3. Aeromexico emails
  4. Aeromexico address
    3663 N. Sam Houston Pkwy East, Suite 500, Houston, Texas, 77032, United States
  5. Aeromexico social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 14, 2026
  7. View all Aeromexico contacts
Aeromexico Category
Aeromexico is ranked 35 among 196 companies in the Airlines and Air Travel category
#33 Etihad Airways Etihad Airways #34 Virgin Atlantic Airways Virgin Atlantic Airways #35 Aeromexico Aeromexico #36 Scandinavian Airlines System [SAS] Scandinavian Airlines System [SAS] #37 Finnair Finnair
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