Aeroflot — bad customer service
Aeroflot Air lines
Bad customer service
This is bring in your kind notice that I booked a ticket on your air lines no ETKT 555 [protected] with the name Asim Ali Fehmi Delhi – Toronto- Delhi. I am a frequent traveller but this is the first time that I got the chance to travel with your carrier. unfortunately I had to face many problems on board which can be described as under point1 wise.
1. When I pre-poned my flight at that time I had to pay 65 $ extra. were as I was told at the time of booking that the first change was permitted.
2. I called up the Brampton, Toronto office on 10th morning and confirmed my seat and the meal to the receptionist at 10.40. and she confirmed that I was allotted the seats 19 H from Toronto to Moscow and seat 9 H from Moscow to Delhi. But when I reached the Airport at 4.00 Pm to board the plane whose departure time was 7.30. I was told no those seats were given to some other passenger. Even though I reached the counter 3.50 hours before the departure time. Which was a big surprise for me. As this never happen with any other international airlines.
3. As I had opted for the special meal at the time of the booking. So I was served the special vegetarian meal o my way to the Delhi to Toronto. As the quality of the vegetarian meal was not good and I am a Muslim by religion . So on my back tip I had opted for the Muslim meal which was confirmed to me before by your Toronto office operator. but surprisingly when the food was served I was asked to take normal chicken food which was served to every one. Which was against my religion. So when I raised the voice against it then the Air hostess came to me and showed her list and told me that we don’t have any person with the name Fehmi in list of special meal.My name was not there for the veg food nor the Muslim food. Which was really surprising to see that when I had ordered in advance and it is mention on my name also on the computer then also my name was not there in the list.
So I want to ask the management was that my mistake or the airline mistake. When a religious man like me is not served with the proper halal food which was ordered at the time of booking.
Asim Ali Fehmi
900, Din Dunia House
Jama Masjid, Delhi