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ADT Security Servicesfraud

1
E Aug 16, 2018

On August 6, 2018 my husband and I called on a flyer that we received from ADT. The flyer stated that for a one time fee of $99.00 we could have a system installed with monthly payments of $27.99 per month. We called to have the security system installed. We made it clear that we were NOT interested in any upgrades whatsoever. At the end of the installation the technician still tried us to upgrade to various features. We said NO THANK YOU. One of the upgrades was a cell installation, where the security is tied to your phone. We said NO THANK YOU. Before he left we asked for a copy of our contract. He said it would be emailed the next day. We did not receive it until August 11, 2018 and he signed us up for a cell installation with double the monthly payment!!! They will not let us cancel because it was past the three days. We are having the fraud department at our bank investigate the situation but we are very worried. We have read such awful things about the company, which by the way is DEFENDER not ADT.

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