ADT Security Services

Had ADT twice in our homes. First time it was it was great. Moved,and used them again. This time nothing but problems.Alarm going off in our home several times when the unit wasn't even armed. Called them, had the unit reset and within an hour, it went off again. Called the co. they say our unit never went off in their business..We want to cancel contract, no problem they say, pay up for another year...Excuse me? Why am I paying you for something that has not worked? I am in a wheelchair and when this alarm goes off, I have to be escorted to a safe place while the home is being searched by my husband. We phoned them several times to ask why this would happen and were told "I don't know", yet they sent no one out to see why...They did not care about our protection, just want their ridiculous contract paid off. They also don't want their equipment back,,,No kidding, why would they, it doesn't work! I would never again trust ADT people for the security of anyone. This is why they are in court now fighting lawsuits/Your better off getting a Macaw bird who will screech when something is wrong! Seriously people. save your life and those you love, Do Not waste your money or their lives on this business.

Around 0900 10/31 fire alarm goes off. No fire! 0912 I call ADT. Woman tells me to check batteries on the main smoke alarm. I do. I replace batteries (tested them later and they worked fine). Then she puts me on hold. The alarm has been ringing now for 20+ minutes. I tell her to contact the fire department, which she should have done immediately as soon as she realized there was no fire. She puts me on hold. The fire department shows up. We explain what happens they laugh and say it happens all the time with ADT, and no bother. The woman disappears. I call again and speak to another woman who suggests I remove the posts from the main battery in their metal box. I did. Alarm still going off. She transfers me to another department and we get disconnected. My wife calls on her phone as by now, our friend is calling us to see if there is a fire, as she is on our contact list. Alarm has been beeping since around 0900 it is now past noon. While I am still on hold, I test the other ADT smoke detectors and disconnect them, finally the alarm stopped. I reconnected them and through process of elimination, found the problem, but when I reconnected it, the alarm started again, so I left it disconnected. Since I am either still on hold or disconnected I call ADT back and get a guy who I told the whole story. He had me do the battery with the detector in question and scheduled a service call today, 11/1, between 0800 and 0900. No one showed. I called at 1030 and the woman told me it was a phone appointment and not a service call. I asked to speak to someone who did not want to lose our 18 years or so of our being a customer. She put me on hold, it transferred me to another apartment, whose auto call said someone would call me back in an hour. So here I sit.

Be advised this is the 3rd time this has happened in 15 years. Once they reset the system, the second time, we had to buy a battery for the main box, and this is the 3rd time.

Name: Najwa Schiek

Ahmed Abbas

Address: 25139 Birchtree CT, Corona, CA 92883

Contact No: [protected]

email address: raymond.[protected]@yahoo.com

Referred my friend

Maysoon Ben-ghaly

Aaddress: 21312 Bishop, Mission Viejo, CA 92

That was 6 months ago and you ignored my calls and requesting the $200 gift card of refering a customer.

Please send it immeditley, and try to improve your customer service to keep your repetation in a good standing!

My 81 year old mother's front door security magnet has fallen off. We have had two people tell us to tape the magnet back up, which is clearly not an appropriate response. When I asked to get a tech out the person said there were two appointments on Wednesday the 11th I said we would take the 12-4 timeslot which they did not schedule and now the soonest available is Nov 1st. We were given three choices. 1. retape the magnet 2. bypass her front door so she could use her system or 3. wait until Nov 1st. She has been a customer for 33 years I would think you would find an appointment sooner to address this issue. AS I stated she is 81 years old, and this is a huge liability if someone breaks into her house.

What are you going to do for her to ensure your equipment is working?

This is some of the worst service I have ever had and the fact that you are one of the biggest security companies (monopoly) is alarming. I can be reached at [protected].

Had the system for 15 months, was took we could cancel anytime with no contract fees. I retired from the Army sold our house to move back home. They said there would be a $649 contract cancellation fee. So they sent me a diy system and said it would wave the fee but it restated my contract for another 3 years. It is laying in a storage because we are buying a house and have no use for the diy system. Customer service has been a [censored] show with no help. I was forced to take the diy system or be charged $649. They lie to you. I would not recommend ADT to my worse enemy, they are just another that is about corporate greed. And will screw you over every chance they get. Every the military families.

On September 11, your field representative Colin Meryen, came to my home and offer a package to include ADT, Credits on my Centurylink/Direct TV service. I agreed and was informed that the $99.00 installation fee would be refunded. The installation fee and $53.99 were deducted from my account on September 14. I started calling on September 20 to no avail to try and determine when this reimbursement may happen. I continued to call and finally receive some one to speak. I was told on the 11th that it would be 5 -7 days to receive this refund, on the 21st I was told it would take 5 -7 days to receive a refund, on the 25th I was told it would take 5 - 7 days to receive a refund, on the 26th I was told it would take 15-16 days to receive a refund. I finally received the refund on the 4th of October. I also inquired on the credits all of these phone calls and was told that I now needed to contact Residential Services/Alpha. I started calling them on the the 20th and have placed over 50 called and still no one is every available to speak to me. As far as I am concerned this is a breach of contract. You can call them yourself, [protected] and you will verify no one is available. This is a horrible representation of ADT.

These are the most unprepared, rude people I ever ran across and need to be fired all of them. On september 23 @ 11:02 pm, this asinine person carlos hung up the phone on me when I told this person I didn't have the verbal password but I provided him with the contract information and matthew childres, so he hung up the phone on me.

Previously, a woman with a caribbean accent did the something and hung up the phone on me.

It all started with an old bill, that they claimed the contract was sold to collections then, the next day I got a call they said I owed a bill and I told them I will pay the bill, but I needed to see the invoice.

Look the service is trash and when my contract is up I am out

I am writing this letter in true disgust over the service I never received. I have been a customer of Protection One/ ADT for several years. I phoned on 9/13/2023 to have a technician come out to repair some wiring on my home alarm panel. A technician was scheduled to come to my residence on 9/19/2023, between the hours of 8 A.M. and 12 P.M. I rearranged my schedule so I could be home when the technician arrived. At approximately 10:50 A.M. I received a call from ADT stating that the technician had called in sick, and that I would have to reschedule my appointment for another day. I’m relatively sure that this technician is not the first one to ever call in sick. I would think that a company of this magnitude would have some sort of contingency plan in place to overcome an obstacle of the nature. Unfortunately my schedule is extremely busy the next few days, and even more busy since I had to rearrange my schedule for today in anticipation of the technician coming. I rescheduled my appointment for 9/22/2023. Shortly thereafter I realized I was not available on that day. I called back to see if another technician could come to my home later in the day on 9/19/2023. I’m sure this was not the first time a technician has called in sick and that person is not the only technician in the area. The young lady I spoke to placed me on an extended hold and when she returned to the phone, I was told there were no other technicians available the entire day. At that point I requested to speak to a supervisor. After a yet longer extended wait the same lady came back on the line and said she had spoken with the supervisor, and was told to offer me a $25.00 discount on my next bill. I was not attempting to get any type of discount. What I needed was a technician to come to my home.

I was finally able to speak to a supervisor and I explained my dilemma to her. She had me hold on then returned to the phone and told me she could not have a technician come out on the scheduled day. My first question to her was why I would not get informed the day before or earlier on the scheduled day that the technician had called in sick. I’m pretty sure the technician called in a lot earlier than 10:50 A.M. (the time I was notified). Running a business in this manner is totally unacceptable. I unnecessarily rearranged my schedule so I could be home when the technician arrived. The way I was treated was like my business and longevity was of no big concern and that my business over the years was not valued. That certainly a poor way to run a company who is supposed to be here to meet the paying customer’s needs. I felt that my business is not appreciated.

I decided that since I am not a valued customer to Protection One/ADT, that I will discontinue my service. I have already contacted Vivint and set up for a technician to come set up a security system. I will see if they are more receptive and will appreciate my business.

I have been dealing with ADT since last year because my connections to your dispatchers rarely work. I have had over 10 service calls with technicians who would temporarily fix the problem and then hours later the system would go down. I have had over 6 calls from technicians running through their ways of fixing the problem and minutes later the system is down. This doesn't include the number of times I have waited for a call, hours at home, and never got one. They tell me that no one ever answers their calls. I have told them not to call me from an 800 number because my phone can't receive those calls. The last person I talked to was a Jessica Short from Dallas ( [protected]@adt) whom was very helpful in making me an appointment with a Sales person, Christian Smith from Conroe, Texas [protected]). Yesterday, he never showed up. I did talk to him over the phone and he apologized for forgetting our meeting. He was going to get together with some technicians to maybe fix the problem with my ADT Pulse System or upgrading to the ADT Command System. He was also going to call be back in a few hours with a solution. Yes guess what, I never heard from him again. The last service tech that was out here, tried to fix the problem after 3 hours and told me he couldn't fix it and was going to call his supervisor or have a salesman call me with an upgrade. Yes guess what no one called. He just walked out the door and left me hanging.

I want a full refund for my service calls. I will not pay anymore monthly service charges of $61.17.

I paid over $6000 in 2017 for all the equipment installed here at my home. That's a lot of money for a system that has never worked right.

If this is the kind of customer service you have to offer, who needs it. Heaven for bid someone were to break in and cause harm to me or anyone else.

James Rosen

10177 Oxford Lane

Iola, Texas 77861

[protected]

[protected]@gmail.com

ADT Account #[protected]

Good Day,

I am writing ADT to file a complaint about my Business Service at location 8000 West Blvd, Plantation FL 33388—account number [protected]. I have been a customer with ADT since 2019. I paid for service at this location; the last payment received on this account was 8/10/23, and the subsequent amount was supposed to be automatically deducted on 9/10/23; however, my history with ADT was suspended on 9/6/23, and no one can give me a reason why the account was suspended and also the payment was received and not due until 9/10/23. Meanwhile, my business location is not receiving monitoring, which I have paid for already. I am not getting any answers when I call ADT other than they can not find the account using my account number, and I am being told that my account is inactive even though I was charged for the service. I have attached my credit card statement showing proof of payment. I am asking for someone to assist me in getting this matter resolved because I am not getting any assistance when I call ADT as I am being told no account is coming up under my account number, [protected]. Even though payment was received, I am asking for help to resolve this issue to get services back monitoring the location. If ADT will no longer be watching this location, I am asking for a refund because I should not be charged if they are not monitoring my area. My Business name is AERY Incorporated, 8000 West Blvd, Plantation, FL 33388. Account number [protected], and my name is Samantha Williams. My best contact number is [protected], and I am available anytime.

Thank you,

Samantha Williams

Aery Incorporated

I will be suing adt for all lost wages, time, car repair, stress, & neglect they have truly proven that customer satisfaction aint no where near first. This is gonna cost them a lot more then if they would have just simply made me whole for the accident that occurred. Instead of making me whole, they are transferring me all around the world and acting like i did something wrong :-( worst customer service i have ever received in all of my 60 years of living!

VERY upset customer. Every single month I am charged a $1 or $2 late fee. I am in auto pay. I have called numerous times to get this fixed. Each time they say they fixed the problem

Another issue, since when have I become my own tech to fix problems with ADT. I was on the phone for hours many times trying to fix the system It would have been easier for you to send a tech. But then to be Charged $100. I thought it was called customer service.

My front camera is broke because of a faulty hinge that you installed. I was led to 3 different departments and then waited for over 45 min on hold with still no resolution.

Your website is too much info and confusion to many who need a simple on /off switch for notifications.

Two weeks ago system starting beeping and replaced batteries but that didn,t work. Called ADT 3 times for help in overcoming the constant beeping. Information I received didn,t work and person talked too lost patience with me.

Later that night called again and tho person did her best in solving problem by disabling system. And suggested I upgrade as this was 16 years old and no manual. Called next day on Sunday and order Commander and install date was established between 12 and 4 and their was a no show. Rescheduled for today 8/28 for 12 to 4 again no show. Tried cancel order and the to cancel account

Left on hold and no one got back to me,therefore,for your lousy service I want to cancel my account306665254. Please help

I am calling ADT this morning to talk to a technician; each time I receive a callback, the automated recording will not recognize my entry of #1 to be connected to an agent, or when I answer other calls, the call is automatically disconnected. I have received the call repeatedly and never get an agent. This is so frustrating. This is the worst customer service for any product I have ever encountered. This back-and-forth calling has been 2 hours, with no results.

I purchased 7 CT Cameras and DVR system

The DVR stopped working after 10 months

When the tech arrived he stated that there has been a surge in power or lightning strike and that the DVR is not covered under my maintenance plan for a power surge.

After hours on the phone and multiple visits from the tech’s they are asking me to buy a new DVR for $1600.

I have had an independent company come out and evaluate the equipment.

They stated that the equipment has not been affected by a power surge and has a battery backup system and that the unit still turns on and the hard drive is spinning.

Contacted ADT corporate by phone today and was told that an independent inspection means nothing to them and that I basically have to do as they ask to get my system up and running.

I have a 5 year agreement with them and 4 years remaining.

Unbelievable that a company would treat a 30 year loyal customer like this.

After 14 yrs. I attempted to cancel my ADT account.

The reason: since 2020 their customer service took a drastic turn for the worst.

In the past, when I had a tech problem, they would schedule a service repair man to repair it.

Now, they keep you on the phone with a foreigner attempting to 'walk you through your own repair' and after wasting your precious personal and family time, they inform you that their is "no longer any techs that represent your area"!

Here comes the really good part - after not getting anywhere with having my system repaired or upgraded, I called to cancel my account. I was directed to two different people.

The second person told me I would have to wait on the phone another 40 min. in order to speak to an 'Account Mgr' because I had been such a long-time customer.

I politely declined and hung up. As of today, they still have not closed my account and I may have to get an attorney in order to get them to stop automatically drafting y bank account.

Whatever you do...do not set up auto pay through your bank...it will be almost impossible to reverse it.

In the past ADT was a great company, however it has really tanked over the last several years.

I acquired a new IPhone and called ADT for assistance in setting up their app for remote usage of the system. I was told that my system would not work on my IPhone and I’d have to upgrade my security system at the cost of hundreds of dollars. I said NO and asked to just disconnect me from ADT

I did get the system disconnected and went with another provider. I then got a charge of $318 for disconnecting to a system that they readily admit that I cannot use

What a crock, Additionally, they were quite rude to me when I told them to disconnect I was forced to pay because they threatened to turn me over to a collection agency