ADT Security Services

Adt quoted me 50.00 per month but changed that to 104.00 which they charged my cc. I never received any paperwork when they installed the service on 6/28 when i questioned the 104 and wanted them to remove the equipment on the 3rd of july they said that I only had 3 days to cancel according to my contract. I said what contract? i dont have a contract per your website and the tv ads. So finally on 7/21 they send me an 11 page contract which i had no recollection of seeing and in fact did not see my husband being present also. I have sat for hours trying to get thru to someone and then would be told I was calling the wrong number. One lady called me and she was VERY rude and told me that I owe the company over 6000.00 for the equipment and they would turn me over to the credit bureaus. Let me say that I am 70 years old with an 850 credit score so if it comes to that so be it. I disconnected the equipment from google on /7/27 a day shy of 30 days so it is not being used and I also canceled my cc and allowed only the 50.00 i agreed upon to go to adt and disputed the rest

It saddens me to have to write you about fraudulent tactics that your ADT salesperson (Rory) told me in order to sell your services to me on 2/14/22. I was told by him that the cost per month ($45.99) was locked-in and would never increase... that it would remain the same as long as I continuously kept the service and owned the home. Well the other day I received an e-mail stating that monitoring services will increase by $4.39/Month effective 14, 2023. I called the Elsa/Billing Department and she read my contract which states increase charges will apply (Contract: Pg. 5, Paragraph 3). As you probably know, people don't take the time to read a 15-page contract... I didn't need to read it since I liked and believed in what Rory told me. I am furious in his bait-and-switch tactics, and you should be aware of this because it's a reflection on you and Safe Haven as well. I plan to pursue this further by notifying our builder (DR Horton) and all new homeowners in our community. As a last resort, I will cancel ADT and invest my own security system.

Beverly Bruck

446 McAlister Drive

Little River, SC 29566

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