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4.5 618 Reviews

ADP Complaints Summary

16 Resolved
80 Unresolved
Our verdict: With ADP's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:40 am EST
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ADP adp insurance

My company, Ab Studio Inc. is a client with ADP. We got insurance support from The Hartford through ADP. We are a biotech company who perform in-house discovery and contract research service.

On Nov. 20, I sent an email to Karen Hanna, who is an ADP insurance agent, requesting to add product liability into our existing company liability insurance. Sooner after that, I was re-directed to The Hartford team to work on this case. When I asked that when we could get the insurance certificate to send to our new client, I was told "next week". When I called The Hartford on Nov. 26 and tell them that my client is waiting for the insurance certificate to deliver us the business. And this is a 0.25 to half million deal and is very important for a start-up, I was guaranteed by The Hartford agent that it would be done "late this week". When I call the agent again on Thurs. Nov. 29, I was told "tomorrow" it would be done. When I called the next day, I was told "next Mon." This time, I was even requested to send my client's email to the agent because The Hartford agent said they can directly email the certificate to my client and cc to me.

Then, on Mon., I was told The Hartford is not a product liability insurance carrier and we were transferred to a second insurance carrier and filled another application form. Then on Wed. Dec. 5, I tried to tell the new agent that our new client will have a committee on Dec. 6, 3:00pm and ask her try to get us a certificate before that. This morning I was told: Won't be earlier than tomorrow.

The whole process is so frustrated. And I am very un-satisfied on ADP's service.

I understand some insurance may be more difficult than others to get. If I was informed on Nov. 20 or so about the difficulty for ADP to get us this insurance. We would have tried shopping around on the market.

But now we really don't have time to do that.

I hope sb. can see this message early and help us ASAP.

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3:37 pm EST
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ADP Tax amendment filing

I would like to file a formal complaint in which the way my tax Amendment has been handled. The Service request number is 3-[protected]. All of the paperwork was filed with ADP on 9/18/18. I was told this process would take 6 to 8 weeks. It is now been 10 weeks and I finally received an e-mail today, but still can not get a proper response as to when I can expect the W2c that I need. The amendment is for the President of our company. He is now at his end and ready to get rid of ADP for the poor customer service we have received. I have made many calls to ADP customer support over the last 10+ weeks and while everybody I spoke with was very polite they were totally clueless as to where the amendment was in the processing stages. I have used ADP for 20 years now and have never been so disappointed with the services. May I suggest making sure that we (the customer) be able to contact the tax department directly instead of wasting our time in customer service?
The e-mail I received this morning from Bianca Louis, the ADP Consultant assigned to my case, states that she is confirming the accuracy of the changes and issuing new documents... it also says "Copies of the amendments filed will be available within 30 days of completion"... Do we really need to wait another 4 weeks?

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10:29 am EDT

ADP Timecard

I worked a 12+ hour shift but because I didn't get off work until 12:15 am (15 minutes into the next day) none of the hours from the shift were counted at all in ADP's timeboard system. All of these were overtime hours so it's as if I worked all these hours for free. Why is ADP's system set-up in a way that does not account for shifts that end at midnight or after?

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10:28 am EDT

ADP Taking to much from irs levy

We talked to the IRS & ADP 3-4 times on this. Adp gave us different #s they will take per check (biweekly) each time we called 1000, 700, 600.
They all had names like "Michael" and "Trish" but very strong east Indian accents, they don't even use their real names. Pretty sketchy...
Adp says IRS will contact us with the right number. IRS says "no they have to contact us, if they take more than what leaves you with $1200 on your check, report them."
They TOOK $1200! Someone's getting reported in the morning. We can't live off $100 for all our bills and food.

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11:42 am EDT

ADP claim refund

I purchased an item online and one month later never received it. I called the shipping company and they stated they have received called about the same item but has never seen that item and stated it's a scam. I filed my claim almost 1 month ago and still have not received my money back. Adp claims states they sent me more paperwork to fill out over 2 weeks after i filed my claim but have not received it. Now they want me to wait another two weeks to resend my paperwork because they're lazy! They state they can do it electronically but will take 5 to 7 days to be submitted. They're doing everything in their power to not release the funds back to me or anyone else who files claims through them. I still have not received my $32 back from this scam! Do not use them as a funds savings or spending. Worst company ever.

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8:27 am EDT

ADP Garnishments

ADP took 22 days to process a release of garnishment creating a new legal issue for overpayment and refund. The State of Florida sent to ADP the release documentation on July 2 and ADP processed on July 24. 22 days later creating all sorts of legal issue now for me. This is unacceptable from ADP and I will be filing complaint with any agency available including the State.

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12:25 pm EDT

ADP Spousal/child support - consistent delayed payments from adp

my ex works for a major utility company in IL. He gets paid regularly, so why shouldn't I? Because ADP is CONSISTENTLY NOT FOLLOWING THE PROCESS of forwarding the funds to the state of IL. I get hit with late charges for my bills due to the lateness of these payments. ADP YOU SUCK!
WHEN, WHERE AND HOW IS THIS GOING TO GET FIXED?
Then when I call the 800# and someone from India answers the phone "Josuha", who tells me that it was sent to IL Disbursement on 7/6. I called the State of IL and they stated it was not received. I call back to ADP the next person say s, it was not sent due to a computer glitch.
ADP NOT ONLY DO YOU SUCK, YOU LIE.
This has been going on for months since ADP took over this process and it goes from bad to worse.
When and how do I get my money? who do I talk to?

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7:31 pm EDT

ADP Payroll

Adp is an extremely disorganized company. Adp has charged me for a fee of 150 dollars. I paid the amount through wire transfer on june 6th. On the same day, I sent the wire transfer confirmation through email to the accounts receivable department. The representative answered the email saying that she would post the payment to my account. As per today, june 25th, I called adp to verify if everything was ok with my account and they claim that I have not paid the amount of 150 dollars. After more than 30 min on the phone with them, they were still not able to trace the payment. How can adp have lost the payment that I have done? Now my situation with adp is on standby because of its incompetence?

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3:26 pm EDT

ADP Incorrect information on w-4

My previous employer submitted my w-4 to adp for payroll. I entered my deductions correctly (as I always do) and requested that an additional amount be withheld as well. When it came time to file my taxes, I found out that I owed the irs $4, 000. When I contacted the employer, they said that it was adp's mistake. When I try and contact adp they refer me back to the employer. I filled everything out correctly, they submitted my info and then adp entered it wrong. So now i'm responsible for their mistake. Hopefully someone from adp will respond and help me resolve this matter.

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4:28 pm EDT

ADP Child support deductions

Child support has been deducted by ADP from my child's fathers pay but I have not received payment in 2 weeks. I called and I was advised the non custodial parent missed a pay period therefore I will miss a payment. This is not true at all. He has showed me where he was paid and deducted but yet ADP is playing games, making excuses and withholding my child support payment!

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9:43 am EDT
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ADP adp workforce now

I cannot wait for the John Oliver segment to come out on your truly abysmal company. The level of incompetence is insane and is a result of a monopolized industry. I spent 30 minutes on the phone with a tech only to find out the issue was Internet Explorer...? I've had to use ADP for multiple employers and for whatever reason I am constantly either locked out of my account or your service does not recognize my username. I thought I might be the only one, but after reading over a couple of reviews my only solace is knowing there are thousands of people like me who have been disappointed countless times. I want everyone to working there to realize you provide absolutely no useful service to anyone, your entire business model is leaching off existing accounting and payroll departments. If you are willingly employed there you should really take a long look at what you are contributing society, I would be ashamed if any family member or friend even considered working for such a disgustingly incompetent company.

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2:02 pm EDT

ADP adp payroll

I'm writing to let you know that I've never been less impressed with a web service. This ridiculous service for storing pay-stubs is not at accessible to users. I have second-hand embarrassment for every single person who was involved in building and maintaining this website.

My only conclusion is that your payroll department must use epost and none of your employees has ever had to themselves sign into the convoluted mess you call a service. Its the only explanation, I refuse to believe that any professional could use this site and think "ya, this makes sense for users".

Congratulations, I see you've surpassed 12B in revenue. That must be a world record for selling snake oil.

If you're ever interested in a point by point breakdown of why your website service sucks so much, I'd happily walk you through my long list of WTF moments I discovered while using your service, for the first time.

Your Truly,

Another upset customer,

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3:40 am EST
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ADP Garnishment

Adp recieved a garnishment letter in my name, social security. but for another company and the person live way up north California.

I work for another company not stated in the garnishment letter and other information not consistent with my information and they process the garnishment and have problem stopping the garnishment form my check.

Is ADP employ educated people.

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4:22 pm EDT
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ADP dorothy burkey

I’m just wandering how you can let a person hand such sensitive information when she is committed fraud when I brought her looking up my wife’s social security number on your computer to attention of Phillis in New Jersey don’t know last name a few years ago you just let this person work from home now she is in Florida starting more stuff like lying to the court in New Jersey and you should have some kind of ethics policy for your employees that falsely have people arrest for what they know is false information

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11:47 am EDT
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ADP payroll

The company I am employed with is a client of yours, very large client. Yesterday I should have received my full pay including commission. Due to an error on your part I did not receive my full pay. When I discovered Tuesday evening online that an error had been made I then reported to my management team. They in turn had our payroll straighten this out. You were instructed to OneNote my check and others the you messed up, so that we would have pay on time. You did not do that, I will supposedly receive my pay Monday. I had a payment due Sunday for furniture, because of you error the pay off on that will cost me an extra $120.00 Please rectify the situation. I expect to be contacted at [protected]

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8:25 pm EDT
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ADP employee

Party Information
YBARRA, CIARA - DEFENDANT
DOB 06/24/1991 Disposition Disp Date
Address
119 1/2 JEFFERSON ST
LEIPSIC, OH 45856
Alias
More Party Information
Party Charge Information
Mangas, CIARA - DEFENDANT
Charge # 1 : 2913.02 - Felony 5th Degree THEFT
Original Charge 2913.02 THEFT (Felony 5th Degree) Indicted Charge Amended Charge DV Related? Thanks for giving someone like this are info

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8:21 am EDT

ADP adp transit/parking debit card pre tax

Overall, my questions is why ADP (Transit/Parking Debit Card Pre Tax) allow customer to save lots of money when they know will not able to use them no matter what. Where does those unused money go? Who get benefit out of it?

This is about ADP Transit/Parking Debit Card Pre Tax. They have $255 contribution limit so I keep contributing this amount of money into this account. Which leads to over $3K balance without any warning.

However, when I decide to terminated my current employment and move to a new company. I was told all my balance will be forfeit . And I can't use them up before I leave current company because the have spending limit which is $255.

I tried to check with them with below options. However the only response is "We understand it is very upsetting to lose the balance which is not used. We regret to inform you that any unused balance after termination will be forfeit to the plan administrator." without any details.

At least we should give employees below option
1. Withdraw these money after paying tax. Or even a little bit penalty.
a. Similar to pension. If someone really needs to withdraw those money, they could do it but paying penalty and tax.
2. Customer could keep using this card until balance is 0/ close to zero
a. Customer still needs to work but in a different company. They still need to pay transit/parking.

By the way, website of this service is https://myspendingaccount.adp.com which will move to https://myspendingaccount.wageworks.com on Oct 9th 2017.

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9:53 am EDT

ADP employment issue

I applied for a Learning Specialist II position req. #136517 with ADP on 8.05.17. I had a phone interview on 8.15.17. The HR rep did only asked a few questions that were mostly general. She did not ask the type of questions that would ascertain if I was a fit for their company. A week later I got an rejection email saying the standard, "we have decided to move on with candidates that more closely align to the position requirements." The position was only asking for a Bachelors Degree in Education. I have a Masters Degree and over 5 years of experience in Instructional Design & eLearning. I found out 9.13.17 that a colleague of mines has been hired by ADP recently. We have the same exact qualifications. The only thing that is different about us is that she is Caucasian and I am African American. I have read online that ADP has been sued for discrimination. I think they are still discriminating against minorities.

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11:27 am EDT
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ADP everything

I have been in payroll sevices before in my jobs and this company (ADP) has been the worst of them all. I started working for Teleperformance. In May of 2017 and I have not yet been able to get into my account with ADP. I was not there on the day that my account was set up. And I do not understand how this was set up without my permission. I have no idea what my password is and I have requested it numorous times to no avail. My human resourses at Teleperformance are aware of this situation and have tried to help as much as possible. Apparently ADP doesn't respond to them either! Now my bank whom I have been with for years is charging me a fee for not having direct deposit. I think ADP should be held responsible for this fee. I have tried to get any info I can on my account with them to no avail. It took me 3 months just to get my login info and I still cannot get access to my password. Whoever set up my account did not give me the password or the answers to my security questions. I was told that they are set to default answers. I would like to know how they set this up without me being present. As I have said before ADP will not respond to me no matter what I try to do. I have tried to call the customer sevice line and it rings 4 times and then hangs up. If you ask me ADP is a piss poore company who reflects badly on the companies who use them as a payroll provider. I'm calling it as I see it!

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3:55 pm EDT
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ADP payroll

I have not been paid properly for two pay periods. I started my new job here at on August 7th. I can't explain how disheartening it is to not receive my paycheck on the designated date i.e. 15th and 30th of the month. I have had zero help from ADP to resolve this issue as to why my fellow co-worker that started the same day I did has received hers on time AND got her direct deposit yesterday and I did not. It makes me not even want to work because I do not know when I will be paid. It took a week and a half to stop payment and receive the actual mailed check for days (8/7-8/8). I am now waiting for my two week paycheck from 8/9-8/23 and will be going into the holiday weekend with no way to pay rent or other important items due at the beginning of the month. I hope they get another 3rd party payroll company because ADP is completely inadequate to say it politically correct lol. They SUCK!

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ADP Customer Reviews Overview

ADP, also known as Automatic Data Processing, provides comprehensive business solutions including payroll services, human resource management, benefits administration, and time and attendance tracking. Catering to businesses of all sizes, ADP offers customizable packages to meet diverse operational needs. Their services are designed to streamline administrative tasks, ensuring compliance with regulatory standards, and integrating seamlessly with various business systems. ADP's offerings aim to assist companies in managing their workforce effectively and with greater efficiency.

ADP In-depth Review

In summary, ADP is a comprehensive service provider for payroll and HR solutions, offering a wide range of services that cater to various business needs. Their platform is known for its reliability and user-friendly interface, although pricing can be a point of consideration for smaller businesses. Below is a detailed review of ADP's offerings and services.

Company Overview

  1. History and Background: ADP has long history, showing they are established and trusted in market.
  2. Range of Services Offered: They offer many services, like payroll, HR management, and more.
  3. Industry Reputation and Awards: ADP is well-known and has received awards, showing they are respected in industry.

Service Offerings

  1. Payroll Solutions: ADP provides strong payroll services that are reliable and efficient.
  2. Human Capital Management: Their HCM solutions are comprehensive and integrate various HR functions.
  3. Talent Management: They help with hiring and managing talent, which is very useful for businesses.
  4. Benefits Administration: ADP offers good options for managing employee benefits.
  5. Time and Attendance Systems: Their time tracking solutions are helpful for managing workforce.
  6. HR Outsourcing and PEO: They provide outsourcing options for HR, which can be very helpful for smaller businesses.

User Experience

  1. Website Navigation and Accessibility: ADP website is easy to navigate and accessible.
  2. Mobile App Functionality: Their mobile app is functional and convenient for on-the-go management.
  3. User Interface and Ease of Use: The interface is user-friendly, making it easy for users to manage tasks.

Customer Support

  1. Availability and Response Times: Customer support is available and responsive.
  2. Support Channels: They offer multiple channels like phone, email, and chat for support.
  3. Quality of Assistance: The quality of support provided is generally good.
  4. Customer Education and Resources: ADP provides educational resources for customers, which is very helpful.

Pricing and Value

  1. Cost Structure and Transparency: Pricing can be complex, and some users may find it less transparent.
  2. Comparison with Competitors: ADP's pricing may be higher than some competitors, but they offer good value.
  3. Payment Options and Flexibility: They provide different payment options, which is convenient.
  4. Return on Investment: Many users find that ADP's services offer a good return on investment.

Implementation and Integration

  1. Setup Process: The setup process is straightforward, but can take time depending on business size.
  2. Integration with Other Systems: ADP integrates well with other systems, which is very beneficial.
  3. Customization Options: They offer customization, allowing businesses to tailor services to their needs.
  4. Training and Onboarding Support: ADP provides training and support for onboarding, which is great for new users.

Security and Compliance

  1. Data Protection Measures: They have strong data protection measures in place.
  2. Compliance with Regulations: ADP complies with important regulations like GDPR and HIPAA.
  3. System Reliability and Uptime: Their systems are reliable with good uptime.
  4. Disaster Recovery and Backup Procedures: They have solid disaster recovery and backup procedures.

Client Testimonials and Case Studies

  1. Success Stories: There are many success stories from businesses using ADP.
  2. Customer Satisfaction Ratings: Customer satisfaction ratings are generally high for ADP.
  3. Long-term Client Relationships: ADP has many long-term clients, showing trust in their services.

Innovation and Future Outlook

  1. Research and Development Initiatives: ADP invests in R&D, which is promising for future innovation.
  2. New Feature Releases: They regularly release new features to improve their services.
  3. Industry Trends and Adaptability: ADP adapts well to industry trends, staying relevant.

Pros and Cons

  1. Strengths of ADP Services: Reliable services, comprehensive offerings, and good customer support are strengths.
  2. Areas for Improvement: Pricing transparency and complexity could be improved.
  3. Overall Recommendations: ADP is recommended for businesses looking for robust HR and payroll solutions.

Final Verdict

ADP offers a wide range of services suitable for different business sizes and types. While pricing may be a consideration for some, the value and comprehensive nature of their services make them a strong contender in the market. Overall, ADP receives a positive rating for their robust solutions and commitment to customer support and innovation.

How to file a complaint about ADP?

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with ADP in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with ADP.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against ADP on ComplaintsBoard.com.

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Contact ADP customer service

Phone numbers

+1 (844) 227-5237 +1 (800) 225-5237 More phone numbers

Website

www.adp.com

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