Menu
Write a review
File a complaint
CB Auto Parts and Repair Stores Acura Dealer 505 South Brand Boulevard, Glendale, CA, 91204, US
Acura Dealer company logo
Acura Dealer
reviews & complaints
Acura Dealer company logo

Acura Dealer

505 South Brand Boulevard, Glendale, CA, 91204, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
7:30 am - 8:00 pm
Tue
7:30 am - 8:00 pm
Wed
7:30 am - 8:00 pm
Thu
7:30 am - 8:00 pm
Fri
7:30 am - 8:00 pm
Sat
8:30 am - 8:00 pm
Sun
12:00 pm - 6:00 pm
ComplaintsBoard
F
4:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Acura Dealer - Dishonest pricing

This dealer is the closest one to my home. I went there last time, eveything went well. This time, I didn't make appointment and went straight to their shop. However, I did made a couple of phone calls to the dealers within 20 miles of where I live. The B1 service is due and the priceses I got range from $129 - $165. Acura of Glendale quoted me $135. I decided to go. Manny is the service guy who took care of me. After he knew that I walked in without making an appointment, he told me the price will be $135 for B service. I said I got the quote is for B1, but he insist that B1 has additional rotating tires, which is additional. He won't horner $135. Since I wasn't sure if the price I got for B1 includes tire rotation not, I have no choice and have to do it since I was on site already. By the time the service is done and I am ready to pay, the final price is $167 because they added labor, parts and tax on top of $135.
I serviced my car in may different places. The industry standard is that you quote the price as the out-the-door price. You don't quote one price and when customer came in and added labor, parts and tax on top of it.

This is not a honest way to do business. Acura is a premium brand, I feel I was treated like an idiot. This is not acceptable that Acura can torlerate their deal doing business like that!

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
D
D
ds3
Taylors, US
Send a message
Sep 15, 2015 1:21 am EDT

Has a cracking dashboard all over. Where Can I get it fixed and for free?

Latest Acura Dealer Reviews

Used car purchase Dishonest pricing