Ace Rent A Car review: Car rental

ACE Rent A Car got to be the most unscrupulous, dishonest and deceptive company out there. And I decree and declare the Ace Rent A Car company will soon cease to exist. I reserve a car online and picked it up in Atlanta Airport on 3/26/25. At time of pick up, the agent called HEAVEN asked me if I wanted the basic rental package. I told her I wanted exactly what I selected online. She printed some paperwork and asked me to initial two lines. Two days later I realized that ACE charged my card for twice the amount of the online charge. I started calling their customer service number and left multiple messages from the Friday 3/28/25 until I returned the car on 3/31/25. No one ever answered or returned my call. Upon returning the car, I complained about the lack of customer service and about the excessive charges. At that point, I realized that they had charged me for damage protection and for prepaid gasoline. None of these items were discussed, disclosed or agreed upon by me. At that point, they showed me my initials on the lines. I finally recalled the HEAVEN was very careful to draw my attention only to the two lines she wanted me to initial. I never saw the figures/charges on the right hand side of the page. I requested to speak with a manager and was told one would be calling me back. Two days later, a manager called me back and after a long back and forth about not being able to refund the excess charges, he did admit that he did hear when I say "I wanted exactly what I chose online". He offered to escalate the matter further up the chain of command. Two days following that, I didn't hear from anyone else so I called back the number the manager called me from and what would you know! The number was disconnected. So obviously, he had used a burner phone to call me and then ditched it afterwards. This is a solid red flag that ACE and it's managers and employees are in the business of scamming unsuspecting customer and doing all kinds of shady deals. They had even charged my for a full tank of gas even though I returned the car with a full tank of gas. Care renters, please DO NOT use ACE Car Rental because you will be scammed. Scamming is what they do. Car rental is just the side gig! I can promise ACE one thing, I will post my negative experience on every consumer complaints board out there. I will file a formal complaint with the Attorney General's Office, the BBB, with Georgia Department Of Revenue (DOR), Georgia Governor's Office of Consumer Protection, and with Georgia Department of Economic Development. My $215.17 extra that they took from me will buy them some serious exposures.