The complaint has been investigated and
resolved to the customer's satisfactionResolved Ace Hardware — refusal to return
resolved to the customer's satisfaction
I purchased a Grinder/sander from Ace on Tue. I tried it for about 15 min. and found that it was not what I needed. The very next day, with receipt in hand, I went to the store to return the item. I was told by "Mark" the store manager, that I couldn't return the Grinder because,
" What am I suppose to do with it? You used it, I can't sale it as new... It's like if you bought a stove, and tried to return it. I can't return that item. " I told the manager that I used it for approx. 15 min. I determined that it was not what I needed. He repeated, hollering from the raised Manager's perch across the store. " What am I suppose to do with it? "
I told him, " I guess you can do the same thing that I will do with it... nothing. I can't use it!"
I said, if I had bought it at Walmart, I could return it, no questions asked.
He repeated, "What am I suppose to do with it?"
He may have kept my 59.00, but I assure you that he lost ALL of my future business.
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