Access-A-Ride11/15/18 no show/taxi reimbursement

A Nov 19, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

Albert Brunn, Client ID#592353, November 15, 2018
I respectfully request $150.00 Taxi Reimbursement, as soon as possible. Please make check payable to Sheila Prince. On 11/15/18 referenced client had a scheduled pick up at 1513 Olmstead Ave., Bronx, NY for 4:30PM. Due to weather conditions and traffic there was a NO SHOW. At approximately 10:30PM "EMS" was dispatched and client taken to Jacobi Hospital due to his health needs and there was no provision to take power wheelchair. With the help of 911, the neighboring grocery store provided shelter and I had to retrieve the wheelchair not after than 7:00 AM on 11/16/18. At 2:30 AM, I was able to make arrangements with Mr Gadsden to pick up the motorized Wheelchair
Attached find paid invoice from Mr. Gadsden. On 11/16/18 after contacting access a ride complaint unit, Yellow Cab 7Y78 was dispatched to Jacobi Hosp. Emerg., 1400 Pelham Pkwy S, Bronx to pick up subject client and take him and his aide to 168-22 127th Ave., Jamaica. If additional information is needed please contact me at [protected]. Sheila Prince, Guardian

11/15/18 no show/taxi reimbursement

Responses

  • Sa
    Sara Bellore Jan 14, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Access-a- Ride needs a total makeover. THE WORST SERVICE IN THE UNIVERSE!!! Today my husband and I were supposed to be picked up at 7:30 am for a scheduled 9:00 Fair Hearing in Brooklyn. Access a Ride sent 2 automated messages yesterday 01/13 confirming our trip and today 01/14 another automated message at 6:30 confirming our 7:30 pick up. At 7:40 the cab was a no show. My husband called AAR and they said that they were sorry but there were no cars available for his trip. Were they really sorry??? After 3 different dispatchers they were able to schedule a cab... and to call 30 min later to check on the status of the car. They assure a car to 9:30. At 9:40 they said WE WOULD BE PICKED UP AT 11!!! OUR APPOINTMENT WAS FOR 9AM. We called 14 Boerum place and they let us check in at 10:45. Another 3 dispatchers later... we are on a cab now our way to Brooklyn and only the Lord knows if they will let us in. My husband wrote a letter to Andrew Byford, NYCT President NYC transit Paratransit Division and Victor Calise M.O.P.D Commisioner explaining all our past nightmare experiences. After that a lady in charge Tammy Francis called my husband and although she was very considerate and somewhat helpfull, here I am writing a complaint because THIS SYSTEM DOES WORK THE WAY IT SHOULD.
    His AAR number is #1166551.
    We are seriously considering calling Better call Bacaro or Shame Shame Shame...
    What they do to disable people is a SHAME.
    I'm sorry for all the disabled people who rely on this service.

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