The complaint has been investigated and
resolved to the customer's satisfactionResolved Acanac — Terrible experience
resolved to the customer's satisfaction
We were with Acanac internet provider since October 2007. At the very beginning we experienced very poor service and wanted to cancel. Instead of a refund we were offered a 3 free month of service for the inconvenience. Because our service was extended for another 3 month we were expecting it to expire in January. Instead, we got charged double of the first year without previous notice or our consent or authorization in October.
Now I am trying to get a refund but the company's billing department is hiding behind emails and is not giving our money back. Instead they are sending us pointless emails with advise to shop around and see that they are still the best service providers for the money. We were charged over $400 from our credit card and they are dragging it on for almost a month now and still nothing was done.
I don't know what to do at this point but thinking to take this crooks to court and then see what happens. I wish that there would be a government service of some sort like Human Rights or Labour Department but for consumers protection that could tighten the rope around the company's neck so they don't cheat any more people.