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Academy / Academy Sports And Outdoors Customer Service


Academy Ltd

565 South Mason Road #419
United States - 77450

Customer Support Phone Numbers

Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM

Academy / Academy Sports And Outdoors Complaints & Reviews

Academy / Academy Sports And Outdoors / online ordering

Daniel Cathey on Jan 17, 2019

I attempted to purchase two items. The transaction would not go through. I called the provided number and spoke to a female who helped to get my purchase completed. She, however, had the same problem I encountered. She said that the system may be updating. She asked if I would like to try...

Academy / Academy Sports And Outdoors / gun counter sales personal

Fred Grigg on Oct 13, 2018

The personal at the Sherman, Texas store are inconsiderate, uneducated on the products and laziest group of employees I have ever encountered. Twice I have been there to make a considerable purchase, but no one would help me. Seems they were to busy helping other employees and showing them...

Academy / Academy Sports And Outdoors / blacklist grievance

Reggie Padgett on Sep 16, 2018

September 11, 2018 From: Reggie Padgett 8005 Sholar Drive Baton Rouge, LA 70809 [email protected] Academy Sports + Outdoor 1800 N Mason Rd Katy, Texas 77449 Attention: CEO: James Kevin Symancyk CFO: Ken Attaway COO: Thomas J. Lamb Re: Blacklist Dear Whomever can assist: Thi...

Academy / Academy Sports And Outdoors / store manager

Amanda7688 on Jul 21, 2018

I worked for academy and the store manager is as hateful as they come, she wonders why they can't keep employees its based on the management treatment. They all are unfair and look down on the employees as if they are pieces of trash. They do not treat customers well at all either if there'...

Academy / Academy Sports And Outdoors / dm

Winnie Woods on Jul 18, 2018

Since the new DM "Ricky" has been brought on there have been numerous people who have left due to the way he conducts business and treats his management team and the staff. He does not pitch in and help during times of crisis and spends more time criticizing rather than building up and...

Academy / Academy Sports And Outdoors / delivery of 2 pelican kayaks

Bethlehem1957 on Jun 21, 2018

Academy uses a logistics company.. Ceva Logistics. If you try to contact Ceva, you will not be able to understand their rep or their driver; their English is very poor and their service is poor. We ordered 2 Pelican kayaks back on 5/24/18. We tried to buy in store, but because of their...

Academy / Academy Sports And Outdoors / wt striker-x camo drone

Lana Bell on May 29, 2018

On 5/27/18 my 11 year old son was so excited to purchase this Striker-X HD camera drone. The controller would not turn on. I took him back to Academy Sports and exchanged the drone for the exact thing. The lady working the service desk was great and put the same batteries in the new...

Academy / Academy Sports And Outdoors / not receiving product or refund

bass21buster on Jan 14, 2018

I ordered a fishing rod on 12-19-17 for my grandson for xmas guranteed delivery before christmas it never came I called and supposedly it was damaged in transit they said they had to cancel the order could not ship another one this was mid december they said they would credit my account I...

Academy / Academy Sports And Outdoors / customer service

A Westbrook on Dec 24, 2017

On 12-23-17, I visited the Academy Sports location in Benton/Bryant, Arkansas. I was "filling stockings", and needed 1 box of ammunition, and some paper targets. I went straight back to the proper department, picked up what I needed off the shelf, and went to the counter to pay. I walked...

Academy / Academy Sports And Outdoors / check being declined

Kay Howell on Dec 3, 2017

I was in Academy doing Christmas shopping and did a debit and it went through fine for $85.18...two days later I was in the store again doing Christmas shopping and wrote a check for $43.99 and it was declined...WHY and whats the matter??? I have written checks all over town while doing...

Academy Sports and Outdoors / poor delivery and customer service

JJohn171 on Jan 25, 2017

I ordered a treadmill from Academy online. During the purchase, I received free shipping and all seemed well. My treadmill arrived in a timely manner however, the delivery driver wouldn't bring it up to my apartment unless I assisted him. What was going to happen had I refused to move a...

Academy Sports and Outdoors / they didn't have necessary size

Reviewer31372 on Oct 18, 2015

I have bought cleats for my son from Academy Sports and Outdoors. I checked their stock and found out that they didn’t have the necessary size. I spoke with the rep, who offered me to wait 3 more days and they would get the necessary size. 3 days have passed a long time ago, but the rep continued...

Academy Sports / online ordering debacle

LouDJ on Dec 8, 2013

I ordered a gift card online and typed in the gift card message. It states that the message must be limited to 100 characters. I typed in 58 and had 42 remaining. I placed the order. The email confirmation had truncated my message and showed the gift was ONLY from my wife, but not me. Thi...

Academy Sports + Outdoors / cancellation of order

Greblegnir on Dec 1, 2013

I placed an order with said company on 11/26 about 5:30pm. Received email saying they cancelled my order because product was unavailable. I personally know of people that ordered exact same item at a later date & time and had their orders fulfilled. Website:

Academy Sports / unequal advertising

Jackie p on Aug 5, 2013

I recently went into the Academy Sports and Outfitters located here in Wichita Falls, TX to shop for items for school for my two high school students. I was very disappointed to realize that this Academy did not sell any school apparel for Hirschi High School. Wichita Falls has three...

Academy Sports / poor customer service and took my money!

RDF33 on Apr 20, 2013

I ordered (2) rawling youth players series 9 t-ball gloves left hand gloves for a right hand throw. The order came in 9 days later and to my boys disappointment they both were right hand gloves for left hand throw. I called that same night and talked to customer service and was assured I...

Academy / ammunition

Tom Nelson3 on Feb 26, 2013

I have been trying since Jan 1st to purchase 22 Ammo from this store. I go to this store 4-5 times a week checking on the status of the ammunition. The last 3 times that I went in I observed Gun Dept employees with 22 ammunition checking out at the return register. What happened to the so... / slow shipping rude csr

larry p w on Nov 25, 2011

I ordered a fish finder on line and kept waiting for email stateing it had shipped.after money had cleared bank still had not shipped checked status of order at site it stated I had no order pending, at this point I called csr informed me it was still in the ware house and she had untill...

Academy Sports / customer service

Wayne spears on Aug 9, 2011

Such a long customer service delay, I have had time to register, file a complaint and am only a fewer steps nearer checkout... Clerk said manager was present. Terrible service... store needs a new manager, customers unhappy and manager nowhere to be seen. Will shop elsewhere from now on... Bass Pro here I come

Academy Sports+Outdoors / they think I stole a shirt

vinasuto on Jul 15, 2011

I have gone to Mesquite Academy (TX) on 7/14/11 to exchange basketball court. Which they said I have to bring it in... they won't come and pick it up... well that didn't go very well. Then I thought of buying few things. Bad idea... I bought 3 shirts, 2 pants, and a basketball. For...