Abry Brothers Foundation Repair review: Have some cracks and need to file a claim on the lifetime warranty

Noticed some cracks in the brick mortar and have called 3 times and left messages with 1) Isabel on 9/8/25 she said someone would call me back 2) Zel on 9/10/25 she said I'm sorry for the delay and will work to escalate a return call 3) Shannon on 9/15 explained this was the 3rd call and no one has called back. I asked if Tony Stokley (our original salesman) was still with the Company and asked to speak with him. She said she did not know that this is an answering service.