On February 10, 2009 at 1:45 PM I brought my 1989 Nissan Pickup into AAMCO Transmissions for an estimate to fix the 3rd gear sticking. Firestone had inspected the vehicle earlier and determined that the transmission had a "synchro problem" but could not give an estimate as they do not repair transmissions. I thought this might be a fix within $100.
The AAMCO representative (Rob) informed me he could perform a free estimate, but I would have to leave truck with him. I explained the diagnosis from Firestone but he would not give me ANY idea of the repair cost involved. If he had said it would cost $2000, I would have said I must wait since I don't have the money.
He called Enterprise car rental and said they would pick me up in 10 minutes. Working as an independent contractor, I called my client to let them know I would be a few minutes late for our 2:30 PM appointment. After 40 minutes I told Rob I would just come back another time. Instead, he said he called Hertz and they would be there in 5 minutes (another delay tactic). At 2:45 PM a car from Enterprise arrived and the manager told me he told Rob that they were short handed and that it would take at least 30 minutes to pick me up. Clearly, they or Rob were lying. Since I was delayed so long from this deceit, it appears I will probably lose my work income (I now need to pay for this)!
After leaving the truck at AAMCO, Rob called me and said the repair would cost $650 in total labor of which $395 was to take the transmission apart to diagnose. What happened to my free estimate? Now my truck was torn apart and I was held hostage. Electing NOT to repair the truck would still mean I have to pay $400 just to get it back with NO repair! Then he said the parts will cost $1313 so the total with tax is $2072. I asked Rob if I could just get a rebuilt transmission put in for less money, but said it would cost more (which was a lie). I found a complete rebuilt transmission I could have bought on the internet with a 12 month warranty for $550 which would have reduced my cost dramatically which is how I learned Rob lied to me! Before leaving AAMCO Rob told me the transmission work they did only had a 90 day warranty. So I was lied to so they could charge me even more! When I explained I don't have $2000 dollars he offered to extend credit for the repair.
My truck was now torn apart, I have no transportation for work, and I am held hostage by AAMCO. I reluctantly agreed to get the truck fixed as inexpensively as possible. Rob said the truck would be ready Friday morning. By late Friday morning I called Rob and he said they were still working on it. I called twice more that afternoon with the same reply. Finally Rob says the truck would be ready Saturday morning at 10 AM (2-14-09). By 10:30 AM Saturday, I decided to drive to AAMCO to see what was going on. The rental had to be returned before noon so I would not be charged for a whole weekend versus the already extra fourth day.
Rob then said the Master Cylinder (which looked to be new) was bad and had to be replaced. The Master Cylinder had been replaced within the last year so this seemed very odd. I asked for the part but did not receive it. When I was presented with the bill (now for even more money!), I gave him a coupon I received from AAMCO.com for $100 off any rebuilt transmission. I had called AAMCO and was told that any AAMCO shop would honor the coupon. Rob said he had "already given me an $81 discount, " but he would extend a $19 credit on any future service. I said that would not be very useful since it was unlikely I would ever be back. He refused to honor the coupon from AAMCO at all.
After driving home in my truck that reeked of grease and oil, I also discovered grease on the car seat cover, steering wheel, gearshift, and floorboards. I took the truck for a test drive on Sunday 2-15-09 and have learned that I now have no turn signals and a whining sound when the transmission is in neutral. and the 1st and 2nd gears stick so bad that I was practically hit in traffic when I was in an intersection and the transmission would not engage.
In conclusion, I was originally lied to so I would not leave AAMCO and now my work, I have been forced into a repair I cannot afford, given credit I cannot pay, required to keep (and pay for) a rental car longer than I was originally told, refused a discount provided by AAMCO and was left with a filthy truck interior with no turn signals and a broken transmission! Since I was trapped into fixing the truck without a choice, I would like to officially claim my 3 day right of rescission as outlined by the Federal Trade Commission, cancel any credit extended, return what has been done and get my money back. But, I have learned the owner refuses to acknowledge any requests I have made in this matter.
After this, I would not recommend AAMCO to anyone except my worst enemy.
The complaint has been investigated and resolved to the customer’s satisfaction.