911 Claims

I hired 911 Claims Corp. to help me with my home claim, but it's been 3 years and nothing has been done. The company doesn't return calls or stay in touch. They don't follow up with the insurance company or respond in a timely manner. The insurance filed a judgment in court, and the case was closed without repairs because of default. I questioned someone named *** from 911 Claims, and he has no idea what's going on. He said the attorney would call to explain and not to worry because the insurance company was just trying to scare us. The repairs haven't been done, the case was closed, and now I can't insure my property. My husband spoke with *** on 03/22/2022, and he basically told my husband he was washing his hands of the problem and to call the insurance and figure it out.

The peple at 911 Claims and the Public Adjuster Pablo Camilo-Garcia keep giving us the run around when asking for a Withdrawal Form. My wife and I have been contacting 911 claims by phone, text and emails for more than a month asking the employees, manager and Pablo Camilo-Garcia (Public Adjuster) for a Withdrawal Form in order to use a different Public Adjuster that specializes in cast iron pipe issues and we keep getting the run around.They say they are going to email it ASAP and they never do. When we call the office, they put us on hold for 20-30 min and hang up. The Public Adjuster Pablo doesn't even respond to our phone calls or text messages now. Without the Withdrawal Form from 911 Claims, we cannot hire another Public Adjuster and proceed with the claim. It has now come to the point where the insurance company (Citizens) is going to close the case on us. I guess 911 Claims and their Adjuster is only cooperative and helpful when they have something to gain financially.

A Public Adjuster, licensed and recommended by a colleague, was to assist with hurricane damages. My insurer refused to tarp the roof despite wind damage. The adjuster inspected my property, promising full assistance with the roof and solar panels. Yet, the contract only had the hurricane date, and since then, there's no response to calls or messages. The adjuster's company is also unresponsive. Previously, another adjuster was available, but I chose the recommended one. Now, due to non-performance and poor communication, I want to cancel her services. I'm concerned about the legitimacy of her company and potential exploitation. Additionally, an unauthorized visit resulted in a botched plumbing job, which I had to fix. I need help canceling the contracts as the adjuster has not aided with the roof damage.